Lexus 2014 RX 450h Warranty And Services Manual page 15

what types of decisions are
rendered, and how do i know if
Lexus will abide by the decision
of the arbitrator(s)?
Arbitrated decisions are based on
what the arbitrator(s) believe to be
fair and equitable after applying the
appropriate legal standards. Remedies
include but are not limited to repairs;
reimbursement for repairs and
incidental expenses, such as towing
costs; and repurchase or replacement
of your vehicle.
The decision of the arbitrator(s) is
binding on Lexus but not on you.
Lexus must comply with the decision
shortly after it is rendered, usually
within 30 days of your acceptance
of the decision. NCDS will contact
you within 10 days of scheduled
compliance to ensure that Lexus
has complied in a timely manner.
iF you neeD ASSiStAnCe
Are there limits to the scope
of arbitrated decisions?
Arbitrated decisions do not include:
•
Attorney fees
•
Punitive damages
• Multiple damages
• Consequential damages, other
than incidental damages that you
may be entitled to under law
what other recourse do i have?
If you are dissatisfied with the
arbitrator's decision or Lexus'
compliance, you may pursue any
other legal remedies available to
you, including small claims court.
You should be aware that the
decision of the arbitrator(s) is
admissible as evidence in any
legal proceedings concerning
your vehicle.
is the Dispute settlement
Program subject to change?
The information in this booklet about
the program is correct as of the date
of printing. However, the program
may be changed without notice.
Contact the Lexus Customer
Satisfaction Department at
(800) 255-3987 for the most
current information concerning the
Dispute Settlement Program.
13
Introduction