Lexus 2015 IS 350C Warranty And Services Manual
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Lexus 2015 IS 350C Warranty And Services Manual

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2015
IS 350C
WARRANTY AND SERVICES GUIDE
Owner Amenities
|
Warranty Information
|
Maintenance Requirements

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Summary of Contents for Lexus 2015 IS 350C

  • Page 1 2015 IS 350C WARRANTY AND SERVICES GUIDE Owner Amenities Warranty Information Maintenance Requirements...

  • Page 2: Maintenance And Repairs

    AUTHORIZED DEALERSHIP MAINTENANCE AND REPAIRS Lexus recommends having maintenance and repairs for your vehicle performed by an authorized Lexus dealership. To locate your near- est authorized Lexus dealership, log on to www.lexus.com or contact Lexus Customer Satisfaction at (800) 255-3987.
  • Page 3 WELCOME TO THE LEXUS FAMILY From everyone at Lexus, thank you for Scheduled Maintenance: Your purchasing one of our vehicles. Your vehicle requires main tenance every Lexus is designed to deliver uncom- six months or 5,000 miles, whichever promising luxury and performance.

  • Page 4: Table Of Contents

    The Lexus Commitment ........
  • Page 5 Maintenance and Lexus Warranty Coverage ........

  • Page 6: Complimentary Services

    Assistance” beginning on page 7. at the 30-day/1,000-mile scheduled maintenance service. Programming First Scheduled of some Lexus Personal ized Settings Maintenance Service: requires special equipment and may 30 Days or 1,000 Miles be performed only by an authorized Lexus dealership.

  • Page 7: Loaner Vehicle

    365 days a year, for vehicles If your vehicle must be kept overnight operated in the United States, U.S. at a Lexus dealership for a warranty- territories and Canada. Assistance is covered condition that requires more administered through the American than eight hours to repair, Lexus will Automobile Association.
  • Page 8 Additional Coverage After your roadside assistance coverage expires, you may join a motor club created exclusively for Lexus owners. Benefits include roadside assistance coverage, a trip-planning service and discounts on travel and dining. For further information, call (800) 25-LEXUS (800/255-3987).

  • Page 9: Other Benefits And Assistance

    Lexus technician. should your vehicle require repair. Lexus vehicle service agreements are If you’d like to know more about Lexus available with a variety of coverage quality-control procedures, ask a options. A Lexus dealership sales Lexus dealership service consultant.

  • Page 10: The Smart Key

    When ordering a new key, bring all vehi cle is repaired with Genuine keys for the vehicle to your dealership. Lexus Parts is to take it to a If a Smart Key or the key-number Lexus dealership. Each dealer- plate is not available, a Lexus dealer...
  • Page 11 OTHER BENEFITS AND ASSISTANCE Keeping the Key Safe Replacing a Smart Key may be costly. We advise you to keep a spare Smart Key and the key-number plate in a safe place. If you record the key number in more than one place, do not record it in a way that can be easily identified and associ- ated with the vehicle.

  • Page 12: Introduction

    IF YOU NEED ASSISTANCE Both Lexus and your Lexus dealer are Step 2 dedicated to serving your automotive If the dealership does not address needs. Your complete satisfaction your concern to your satisfaction, is our first priority. Should you have...
  • Page 13 In addition, you must use NCDS if The service is provided at no cost you are required to do so prior to to you. It is part of Lexus’ effort to exercising certain rights or seeking promptly and equitably resolve certain remedies available under your concerns.
  • Page 14 Lexus. or alleged defect was brought to the attention of Lexus or one of its dealers during the eligibility period. Introduction...
  • Page 15 At Send your request to: this hearing, all relevant evidence is admissible. You and a Lexus repre- National Center for Dispute Settlement sentative will present both sides of the P.O. Box 688 case to the NCDS arbitrator(s).
  • Page 16 Lexus’ The decision of the arbitrator(s) is compliance, you may pursue any binding on Lexus but not on you. other legal reme dies available to you, Lexus must comply with the decision including small claims court. You...

  • Page 17: The Lexus Commitment

    This excellent be confident — as we are — that warranty coverage demonstrates you’ll enjoy owning your Lexus as not only our confidence in Lexus much as you enjoy driving it. vehicles, but also our commitment to every Lexus customer.

  • Page 18: Warranty Coverages At A Glance

    WARRANTY COVERAGES AT A GLANCE Introduction...

  • Page 19: Your Warranties In Detail

    Who Is the Warrantor When Warranty Begins The warrantor for these limited The warranty period begins on warranties is Lexus, a division of the vehicle’s in-service date, Toyota Motor Sales, U.S.A., Inc., which is the first date the vehicle 19001 South Western Avenue,...
  • Page 20 Limitations The performance of necessary repairs and adjustments is the exclusive remedy under these warranties or any implied warranties. Lexus does not authorize any person to create for it any other obligation or liability in connection with this vehicle. Any implied warranty of merchant-...

  • Page 21: New Vehicle Limited Warranty

    Lexus, subject to the exceptions indicated Front-Wheel-Drive System under “What Is Not Covered” Drive shaft, axle, hub, bearings, on pages 20–21.

  • Page 22: What Is Not Covered

    Lexus Parts service to the nearest authorized • Airborne chemicals, tree sap, Lexus dealership is covered. road debris (including stone chips), rail dust, salt, hail, floods, wind storms, lightning and other environmental conditions •...
  • Page 23 *Lexus provides the first two scheduled maintenance services at no charge. See page 4 for details. Your Warranties in Detail...

  • Page 24: Dispute Resolution

    Act. You may also be required obligation or liability in connec- to use the National Center for tion with this vehicle. Lexus shall Dispute Settlement before seeking not be liable for incidental or remedies under the Lemon Laws consequential damages resulting of your state.

  • Page 25: Federal Emission Control Warranty

    FEDERAL EMISSION CONTROL WARRANTY WHAT IS COVERED AND HOW LONG Emission Defect Warranty Emission Performance Warranty Lexus warrants that your vehicle: Some states and localities have • Was designed, built and established vehicle inspection equipped to conform at the and maintenance (I/M) programs...
  • Page 26 FEDERAL EMISSION CONTROL WARRANTY WHAT IS NOT COVERED WARRANTY PARTS LIST These warranty obligations Air/Fuel Metering System do not apply to failures or • Air/fuel ratio feedback noncompliance caused by: control system • The use of replacement • Cold-start enrichment system parts not certified in accor- •...
  • Page 27 FEDERAL EMISSION CONTROL WARRANTY Evaporative Control System Other Parts Used in • Charcoal canister Systems Listed • Data link connector (8/80) • Diaphragm valve • Hoses, clamps, fittings, tubing • Fuel filler cap and mounting hardware • Fuel tank • Malfunction indicator •...

  • Page 28: Replacement Parts

    Owner’s Manual and this guide. your vehicle’s emission control Lexus will not deny a warranty claim systems, Lexus recommends the solely because you do not have use of Genuine Lexus Parts when records to show that you maintained servicing or repairing the systems.
  • Page 29 30 days (unless a shorter Division (6405J) period is required by law). If your Attn: Warranty Complaints claim is denied, Lexus will notify you 401 M Street SW in writing of the reason within the Washington, D.C. 20460 same period. If we fail to do so, we will repair your vehicle free of charge.

  • Page 30: Dealer Certificate

    The Emission required by Lexus prior to the sale Performance Warranty referred to in of the vehicle as set forth in Lexus’ Paragraph 4 and furnished with the current pre-delivery service manual. vehicle is solely that of the manufacturer.

  • Page 31: California Emission Control Warranty

    YOUR WARRANTY RIGHTS AND OBLIGATIONS The California Air Resources Board Vehicles equipped with a (CARB) and Lexus are pleased to California Certified Emission explain the emission control system Control System that are regis- warranty for your 2015 vehicle. In tered and operated in California...
  • Page 32 Emission Control System of time, not to exceed 30 days. DEFECT WARRANTY. Note: Under the terms of You should also be aware that Lexus the Basic Warranty, Lexus may deny you warranty coverage if provides coverage of four your vehicle or a part has failed due...
  • Page 33 CALIFORNIA EMISSION CONTROL WARRANTY PARTS LIST: LONG-TERM EMISSION DEFECT WHAT IS NOT COVERED WARRANTY These warranty obligations The parts listed here are covered do not apply to failures or for seven years or 70,000 miles noncompliance caused by: from the vehicle’s in-service date, whichever occurs first.
  • Page 34 • Exhaust front pipe mance of the required maintenance (including catalytic converter) indicated in the Owner’s Manual and this guide. Lexus will not deny • Exhaust manifold a warranty claim solely because (including manifold converter) you do not have records to show that you maintained your vehicle.
  • Page 35 However, use of replace- period is required by law). If your ment parts that are not equivalent claim is denied, Lexus will notify you in quality to Genuine Lexus Parts in writing of the reason within the may impair the effectiveness of same period.
  • Page 36 CALIFORNIA EMISSION CONTROL WARRANTY IF YOU HAVE REPAIR DELAYS QUESTIONS If a Lexus dealership is unable to If you have questions or concerns complete repairs on your vehicle about your vehicle’s California within 30 days, you may have the emission warranty coverage, repairs made under Lexus’...

  • Page 37: Tire Limited Warranty

    Bridgestone/Firestone equipment on your vehicle are 535 Marriott Drive warranted by their manufacturer and Nashville, TN 37214 not Lexus. Please refer to the tire Bridgestone: (800) 847-3272 warranty statement included with the Firestone: (800) 356-4644 owner information in your vehicle.

  • Page 38: Operation And Maintenance

    Lexus will not deny a warranty the best possible service for your claim solely because you do not vehicle when you take it to a Lexus have records to show that you dealership. Plus, a Lexus dealership maintained your vehicle. However,...
  • Page 39 However, Lexus recommends using only Genuine Lexus Parts when you need to replace a part on your vehicle. Like all Lexus products, Genuine Lexus Parts are built to the highest standards of quality, durability and performance.

  • Page 40: Obtaining Warranty Service

    United States, U.S. territories and If your vehicle is inoperable or unsafe Canada and need warranty service, to drive and there is no Lexus dealer- contact a local Lexus dealership. ship reasonably available to make Please note, however, that your...
  • Page 41 Lexus’ recommended time allowance for the repair. If your vehicle requires emergency repair, Lexus assumes no liability for subsequent failures caused by improper repairs or the use of non- Genuine Lexus Parts unless you have the vehicle properly repaired in a timely manner.
  • Page 42 OBTAINING WARRANTY SERVICE NOTES Your Responsibilities...

  • Page 43: Introduction

    These procedures are listed on ability from your Lexus. It can also pages 44–45 of this booklet enhance your vehicle’s resale value. and described in detail in This section of the Warranty and the “Maintenance”...

  • Page 44: Maintenance And Lexus Warranty Coverage

    Maintenance and repair services may be performed by you or by any auto- motive service provider you choose. Lexus will not deny a warranty claim solely because you used a service provider other than a Lexus dealer- ship for maintenance and repairs.

  • Page 45: Lexus Dealership Service

    Lexus dealership technicians are performed by a qualified techni- experts in the maintenance and repair cian following procedures in Lexus of Lexus vehicles. They stay current on service and repair publications. the latest service information through Lexus technical bulletins, service publications and training courses.

  • Page 46: General Maintenance And Regular Use

    GENERAL MAINTENANCE AND REGULAR USE In addition to scheduled maintenance, After a Car Wash your Lexus requires ongoing general • Check installation of maintenance such as fluid checks driver’s floor mat and visual inspections. The recom- mended guidelines for inspections When Cleaning the Interior are listed below.
  • Page 47 GENERAL MAINTENANCE AND REGULAR USE When Cleaning the Exterior • Working from top to bottom, apply lots of low-pressure water to the body, wheel wells and underside of vehicle to remove dirt and dust. Wash the vehicle body using a soft sponge or cotton cloth with mild car-wash soap.

  • Page 48: Scheduled Maintenance Log

    Service: 30 Days or 1,000 Miles Lexus recommends obtaining scheduled maintenance for your Lexus provides your first scheduled vehicle every six months or 5,000 maintenance service at no charge. miles, whichever occurs first. The service is performed at 30 days...
  • Page 49 30-day/1,000-mile scheduled maintenance service. Programming of some Lexus Personal ized Settings requires special equipment and may be performed only by an authorized Lexus dealership. Date: _______ Mileage: ________...

  • Page 50: Scheduled Maintenance Log

    ❑ Tighten nuts and bolts on chassis ❑ Inspect steering linkage and boots ❑ Tighten nuts and bolts on chassis Date: _______ Mileage: ________ Date: _______ Mileage: ________ Notes: Notes: This service is complimentary when performed by an authorized Lexus dealership. Scheduled Maintenance Log...
  • Page 51 SCHEDULED MAINTENANCE LOG 18 Months or 15,000 Miles ❑ Replace engine oil and oil fi lter; reset reminder light ❑ Visually inspect brake pads, calipers and rotors ❑ Check installation of driver’ s fl oor mat ❑ Road-test vehicle ❑ Inspect the following: __ Axle shaft boots __ Rack-and-pinion assembly __ Ball joints and dust covers...
  • Page 52 SCHEDULED MAINTENANCE LOG 24 Months or 20,000 Miles 30 Months or 25,000 Miles ❑ Replace engine oil and oil fi lter; ❑ Replace engine oil and oil fi lter; reset reminder light reset reminder light ❑ Inspect tires ❑ Inspect tires ❑...
  • Page 53 SCHEDULED MAINTENANCE LOG 36 Months or 30,000 Miles ❑ Replace engine oil and oil fi lter; reset reminder light ❑ Replace cabin air fi lter ❑ Replace brake fl uid ❑ Replace engine air fi lter ❑ Replace Smart Key battery ❑...
  • Page 54 SCHEDULED MAINTENANCE LOG 42 Months or 35,000 Miles 48 Months or 40,000 Miles ❑ Replace engine oil and oil fi lter; ❑ Replace engine oil and oil fi lter; reset reminder light reset reminder light ❑ Inspect tires ❑ Inspect tires ❑...
  • Page 55 SCHEDULED MAINTENANCE LOG 54 Months or 45,000 Miles ❑ Replace engine oil and oil fi lter; reset reminder light ❑ Visually inspect brake pads, calipers and rotors ❑ Check installation of driver’ s fl oor mat ❑ Road-test vehicle ❑ Inspect the following: __ Rack-and-pinion assembly __ Axle shaft boots __ Rear differential oil...
  • Page 56 SCHEDULED MAINTENANCE LOG 60 Months or 50,000 Miles 66 Months or 55,000 Miles ❑ Replace engine oil and oil fi lter; ❑ Replace engine oil and oil fi lter; reset reminder light reset reminder light ❑ Inspect tires ❑ Inspect tires ❑...
  • Page 57 SCHEDULED MAINTENANCE LOG 72 Months or 60,000 Miles ❑ Replace engine oil and oil fi lter; reset reminder light ❑ Replace spark plugs ❑ Replace cabin air fi lter ❑ Visually inspect brake pads, calipers and rotors ❑ Replace brake fl uid ❑...
  • Page 58 SCHEDULED MAINTENANCE LOG 78 Months or 65,000 Miles 84 Months or 70,000 Miles ❑ Replace engine oil and oil fi lter; ❑ Replace engine oil and oil fi lter; reset reminder light reset reminder light ❑ Inspect tires ❑ Inspect tires ❑...
  • Page 59 SCHEDULED MAINTENANCE LOG 90 Months or 75,000 Miles ❑ Replace engine oil and oil fi lter; reset reminder light ❑ Visually inspect brake pads, calipers and rotors ❑ Check installation of driver’ s fl oor mat ❑ Road-test vehicle ❑ Inspect the following: __ Axle shaft boots __ Exhaust pipes and mountings __ Ball joints and dust covers...
  • Page 60 SCHEDULED MAINTENANCE LOG 96 Months or 80,000 Miles 102 Months or 85,000 Miles ❑ Replace engine oil and oil fi lter; ❑ Replace engine oil and oil fi lter; reset reminder light reset reminder light ❑ Inspect tires ❑ Inspect tires ❑...
  • Page 61 SCHEDULED MAINTENANCE LOG 108 Months or 90,000 Miles ❑ Replace engine oil and oil fi lter; reset reminder light ❑ Visually inspect brake pads, calipers and rotors ❑ Replace cabin air fi lter ❑ Check installation of driver’ s fl oor mat ❑...
  • Page 62 SCHEDULED MAINTENANCE LOG 114 Months or 95,000 Miles 120 Months or 100,000 Miles ❑ Replace engine oil and oil fi lter; ❑ Replace engine oil and oil fi lter; reset reminder light reset reminder light ❑ Inspect tires ❑ Inspect tires ❑...
  • Page 63 SCHEDULED MAINTENANCE LOG 126 Months or 105,000 Miles ❑ Replace engine oil and oil fi lter; reset reminder light ❑ Visually inspect brake pads, calipers and rotors ❑ Check installation of driver’ s fl oor mat ❑ Road-test vehicle ❑ Inspect the following: __ Rack-and-pinion assembly __ Axle shaft boots __ Ball joints and dust covers...
  • Page 64 SCHEDULED MAINTENANCE LOG 132 Months or 110,000 Miles 138 Months or 115,000 Miles ❑ Replace engine oil and oil fi lter; ❑ Replace engine oil and oil fi lter; reset reminder light reset reminder light ❑ Inspect tires ❑ Inspect tires ❑...
  • Page 65 SCHEDULED MAINTENANCE LOG 144 Months or 120,000 Miles ❑ Replace engine oil and oil fi lter; reset reminder light ❑ Replace spark plugs ❑ Replace cabin air fi lter ❑ Visually inspect brake pads, calipers and rotors ❑ Replace brake fl uid ❑...
  • Page 66 SCHEDULED MAINTENANCE LOG 150 Months or 125,000 Miles 156 Months or 130,000 Miles ❑ Replace engine oil and oil fi lter; ❑ Replace engine oil and oil fi lter; reset reminder light reset reminder light ❑ Inspect tires ❑ Inspect tires ❑...
  • Page 67 SCHEDULED MAINTENANCE LOG 162 Months or 135,000 Miles ❑ Replace engine oil and oil fi lter; reset reminder light ❑ Visually inspect brake pads, calipers and rotors ❑ Check installation of driver’ s fl oor mat ❑ Road-test vehicle ❑ Inspect the following: __ Axle shaft boots __ Rack-and-pinion assembly __ Ball joints and dust covers...
  • Page 68 SCHEDULED MAINTENANCE LOG 168 Months or 140,000 Miles 174 Months or 145,000 Miles ❑ Replace engine oil and oil fi lter; ❑ Replace engine oil and oil fi lter; reset reminder light reset reminder light ❑ Inspect tires ❑ Inspect tires ❑...
  • Page 69 SCHEDULED MAINTENANCE LOG 180 Months or 150,000 Miles ❑ Replace engine oil and oil fi lter; reset reminder light ❑ Replace Smart Key battery ❑ Replace cabin air fi lter ❑ Visually inspect brake pads, calipers and rotors ❑ Replace brake fl uid ❑...

  • Page 70: Explanation Of Maintenance Items

    EXPLANATION OF MAINTENANCE ITEMS The following descriptions are Body Inspection provided to give you a better Visually check for corrosion, scratches understanding of the maintenance and other damage. Check outer body services that should be performed panels, inner panels of the hood on your vehicle.

  • Page 71: Cabin Air Filter

    Also check the hose connections year of your vehicle, such as for corrosion and condition of Lexus Genuine floor mats. installation. A qualified technician • Always properly secure should perform these operations.
  • Page 72 EXPLANATION OF MAINTENANCE ITEMS Engine Oil and Oil Filter Nuts and Bolts on Chassis Replace the oil filter and drain and Check that tightness of the seat- refill the engine oil at specified mounting bolts and front/rear intervals. For recommended oil grade suspension-member retaining bolts and viscosity, refer to your Owner’s matches torque measurements...
  • Page 73 Any repairs that require adding or perform these operations. replacing fluid should be performed by a qualified technician following Timing Chain procedures in Lexus service and The timing chain requires no repair publications. periodic inspection. Wiper Blades Tire-Pressure Warning Sensors...

  • Page 74: Vehicle Identification

    VEHICLE IDENTIFICATION Model In-service date Mileage at delivery Selling dealership Selling dealership phone number Vehicle Identification Number Scheduled Maintenance Log...
  • Page 75 Axle shaft boots ............48–67*, 68 Ball joints and dust covers.
  • Page 76 Lexus Personalized Settings........
  • Page 77 Timing chain............... .71 Tire inspections.
  • Page 82 14-TCS-08145 Printed 8/14 00505-15WSG-IS35C...

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