Lexus 2014 RX 450h Warranty And Services Manual page 13

what types of disputes
are eligible?
NCDS resolves disputes involving
Lexus product reliability and warranty
performance that arise during the
greater of 1) four years or 50,000
miles from the vehicle's in-service
date, whichever is earlier; or 2) the
appli cable provision of the Lexus New
Vehicle Limited Warranty. However,
NCDS will not arbitrate 1) claims
involving a vehicle used primarily for
commercial purposes unless the Lemon
Laws of your state cover vehicles used
for commercial purposes; or 2)
claims that an air bag failed to deploy
or deployed when it should not have;
or 3) disputes regarding fires and/or
accidents and/or theft. Since there
are other additional exclusions,
please contact NCDS for further
information on eligibility guidelines.
You must file a request for arbitration
with NCDS within six months of the
expiration of the eligibility period,
provided the concern or alleged
defect was brought to the attention
of Lexus or one of its dealers during
the eligibility period.
iF you neeD ASSiStAnCe
How long is the arbitration
process?
The entire process — from the time
NCDS receives your request for
arbitration to the arbitrator's decision —
is designed to take no more than 40
days. A decision may be delayed if:
• You fail to provide certain
information required by NCDS.
•
You fail to make your vehicle
available for inspection by
NCDS in a timely manner
(if an inspection is required).
How do i request arbitration?
To initiate arbitration, you must
complete an NCDS customer claim
form and mail it to NCDS. A claim
form is included in the Lemon Law
Guide located in your vehicle, or
you may request a form by calling
NCDS at (866) 272-4872. When
you call, please have ready your
vehicle identification number (VIN),
the names of your selling and
servicing dealerships, and the
current mileage on your Lexus.
11
Introduction