Veo Velocity Connect User Manual page 40

Problem: When you plug the Velocity Connect into the USB port, this message appears: "HI-
SPEED USB Device Plugged into non-HISPEED USB Hub"
Solution: This message will appear if you plugged the camera into a USB 1.1 port. Make sure
that you have a USB 2.0 port on your computer and the camera is plugged into a USB port. The
camera will function in a USB 1.1 port, however, some of the camera functions and resolutions
will not be available.
Problem: When you start the Veo Creative Studio, this message appears: "Screen resolution is
fewer than 800 x 600!"
Solution: Adjust your screen resolution to at least 800 x 600. Right-click on your desktop and
then select Properties. Click on the "Settings" tab and move the screen area/resolution slider to
at least 800 x 600 or higher. Also, make sure the number of color/color quality is set to at least
High Color (16-bit) or higher. Then click "OK" to save your settings.
Problem: The microphone is not working or no sound is being recorded.
Solution:
Windows 98/Me/2000
1) Make sure your microphone is plugged in correctly to your sound card. The microphone jack
on your sound card is usually labeled MIC or shows a symbol of a microphone. If you are not
sure which jack is for your microphone, you may try plugging the microphone into the other jacks.
Make sure it is not plugged into the speaker or output jack.
2) Next, double click on the yellow speaker icon located on the taskbar. This should bring up a
Volume Control window. Next, click on Options->Properties. Under "Adjust Volume for" select
the Recording button. Then click OK. Under "Microphone" make sure that it is selected and the
volume is adjusted to an appropriate level. Finally, click the X to close the window.
3) Next, load Sound Recorder. Sound Recorder can usually be found under Start->Programs-
>Accessories->Entertainment. Next, click on the red Record button and begin speaking into the
microphone. Press Stop to stop recording. Then playback your sound to see if you can hear
yourself. Make sure that the speakers have already been turned on.
4) Also, you may adjust the playback volume by double clicking on the yellow speaker icon
located on the taskbar. Under "Wave", move the slider up. Then click the X to close the window.
Windows XP
1) Make sure your microphone is plugged in correctly to your sound card. The microphone jack
on your sound card is usually labeled MIC or shows a symbol of a microphone. If you are not
sure which jack is for your microphone, you may try plugging the microphone into the other jacks.
Make sure it is not plugged into the speaker or output jack.
2) Click on Start->Control Panel->Sounds and Audio Devices.
3) Click on the Audio tab and then look for the Sound Recording section. Make sure that your
microphone/sound card is selected and then hit the Volume button. (If you have the Veo
Advanced Connect which has a built-in microphone, make sure that 'USB Imaging Device' is
selected and then hit the Volume button.)
4) Move the volume slider bar all the way to the top and then click the X to close the window.
5) Click OK to save your settings and exit.
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