Table of Contents
Advertisement
Troubleshooting
Problem:
The power light does not come on when the camera is plugged in.
Solution: The light will come on when you run any of the camera applications, but will not turn on
if the camera is just plugged in.
Problem:
Missing Windows system files.
Solution: The Windows system files can be found on the Veo CD. Place the Veo CD into your
CD-ROM drive and browse in the D:\Microsoft\WinXXXX folder (where D:\ is the letter of your
CD-ROM drive and XXXX corresponds to your version of Windows). Select the files that Windows
is asking for and copy them into C:\Windows\System. Some files may still require the Windows
CD. Contact your computer vendor to obtain a copy of the Windows CD if one did not come with
your computer.
Problem:
Windows doesn't detect the camera when you plug it into the USB port.
Solution: When you plug in the camera after installing the drivers and software, Windows will
detect the camera and begin installing the drivers for the Veo Web Cameras. If you are getting no
response from Windows when you plug the camera in, this can be a sign that your USB port is
not configured properly, is disabled, or has malfunctioned.
If your motherboard requires a cable to connect the USB port, make sure that it is plugged in
correctly. If you are not sure of the proper configuration, please contact your system or
motherboard manufacturer. If your USB controller is not listed in the Device Manager, enable it in
your system BIOS. Try using the camera on another system to verify that the camera is working
properly.
Problem:
"Web Camera is not connected to this computer"
Solution: The camera may not be plugged into the computer or may have a driver conflict. Make
sure the camera is snugly plugged into the USB slot on your computer, then try the camera
software again. If this doesn't help:
If you are using Windows 2000: Click on Start->Settings->Control Panel ->System->Hardware-
>Device Manager.
If you are using Windows XP: Click on Start->Control Panel->Switch to Classic View->System-
>Hardware->Device Manager.
Check to see if you have a Universal Serial Bus Controller category. Under this category should
have a USB Host Controller and a USB Root Hub. If you do not have this category, please
contact your computer manufacturer for assistance on enabling your USB ports.
If you do have this category, check for another category in the Device Manager named Imaging
Device. Under this category should be the Veo Web Camera.
If the Veo Web Camera has a yellow "!" or red "X" next to it, this means it may have a problem
with the software driver. Double-click on the Veo Web Camera with the yellow "!" or red "X" to
check the Device Status.
Page 39 of 44
Hide quick links:
Advertisement
Table of Contents
