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Understanding Status
Messages
You may receive status messages under certain
conditions. Before contacting TELUS Mobility
Client Care, note the message, numeric code, and
the conditions under which it appeared. The
following table lists and describes the status
messages.
Status
Message Description
Messages
The number that you entered is not
Number Not in
valid.
Service
The handset that you called is either
User Not
busy, out of coverage, or turned off.
Available
Please try again later.
The person that you called has not
User Not
purchased this service.
Authorized
Please Try Later This service is temporarily not
available. Please try again later.
This service was restricted by TELUS
Service
Mobility, or this service was not
Restricted
purchased.
210
Status
Message Description
Messages
You are either out of coverage or
Service Not
having problems with provisioning.
Available
The system is experiencing heavy
System Busy
traffic. Please try again later.
Service Conflict This service cannot be enabled
because an incompatible service has
already been turned on.
An error occurred. Please try again.
Please Try
Again
SIM PIN
You have entered an incorrect PIN
number.
incorrect. Try
again.
You have inserted a SIM card that will
Enter Special
not work with a TELUS Mobility
Code Now
handset. Contact TELUS Mobility
Client Care if you believe this is a valid
SIM card.
A fault was detected with your
Self Check Error
handset. If this error recurs, note the
+ Number Code
error code and contact TELUS Mobility
Client Care.
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