Cannot Print - Konica Minolta Bizhub 652 User Manual

14.1

Cannot print

14 Troubleshooting
14.1 Cannot print
This section describes how to solve issues and problems that you may encounter while using the printer.
If you cannot print even when you have completed the printing procedure, check the following items in order
from beginning to end.
Problem
A message saying "Printer is not
connected" or "Print Error" ap-
pears on the computer screen.
A postscript error appears on
the computer screen.
Print processing on the compu-
ter finished, but printing does
not start.
bizhub 652/552
Possible Cause
The printer driver specified
when printing may not be sup-
ported by the printer controller.
The network or USB cable may
be disconnected.
An error may have occurred on
this machine.
Memory may be insufficient.
Memory of the computer may
be insufficient.
There may be an error in the ap-
plication software settings.
The file printing settings may be
incorrect.
The printer driver specified
when printing may not be sup-
ported by the printer controller.
The network or USB cable may
be disconnected.
An error may have occurred on
this machine.
Unprocessed jobs may remain
on this machine and be waiting
to be processed.
When executing the print job,
[Save in User Box] may have
been specified.
When executing the print job,
[Secure Print Only] may have
been specified.
[Secure Print Only] may be
specified on the machine.
When the account track is ena-
bled, you may have entered an
unregistered account track
code or password.
Remedy
Check the specified printer name.
Check that the cable is correctly
connected.
Check the control panel of this
machine.
Perform a test printing to check
whether printing is possible.
Perform a test printing to check
whether printing is possible.
Refer to the user's manual of the
application software to check the
settings.
Change the settings and try to
print again.
Check the specified printer name.
Check that the cable is correctly
connected.
Check the control panel of this
machine.
Check the processing order for
the job using Job List on the con-
trol panel of this machine.
When [Skip Job Operation Set-
tings] is enabled in the [Adminis-
trator Settings] of this machine,
only the jobs without a problem
are processed.
Check from the control panel of
the machine whether the intend-
ed print job is held in a User Box.
Check from the control panel of
the machine whether the intend-
ed print job is held in the [Secure
Print User Box].
Use [Secure Print] when execut-
ing the print job.
Enter the correct account track
code and password.
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