Call Forward-No Answer; About The Auto Attendant; Caller Options - AT&T Syn248 SB35020 User Manual

Syn248 SB35020/SB35025 Deskset User's Guide
Call Forward–No Answer
Call Forward–No Answer is a setting that redirects incoming calls. The Syn248 system
has two types of Call Forward–No Answer settings.
Phone Line Call Forward–No Answer can only be set by the system administrator.
This setting determines the destination for unanswered calls on each line. After a call is
forwarded, the call cannot be answered at the Deskset. Calls can be forwarded to:
an extension. Forwarded calls use the extension's intercom line.

an extension's voicemail (without ringing the Deskset)

an external phone number

Auto Attendant (default destination). See

Intercom Call Forward–No Answer is a setting unique to each Deskset. The system
administrator also sets this setting. This setting determines the delay of, and the
destination for, unanswered calls coming through your intercom line. These calls can
include intercom calls or outside calls forwarded to you by the Phone Line Call
Forward–No Answer setting. The default destination is your voicemail. It can also be set
for another extension, an outside phone number, or OFF.

About the Auto Attendant

The Syn248 system features an Auto Attendant that can answer calls during periods
when your office is closed or when calls go otherwise unanswered. The Auto Attendant
has an interactive voice menu that can guide callers to the desired extension or
extension's voicemail.
If your Deskset is set as the Operator extension, you can set the Auto Attendant to one
of three menus: a default menu, a Day menu and a Night menu. The default menu
instructs callers to "Enter the extension number or enter 0 for the operator." The system
administrator can customize both the Day and Night menus with your own company's
greeting message and instructions to callers. For more information, see
Settings" on page

Caller Options

Until callers get through to a live person, they can press 0 at any time to redirect their
call to the system operator, if the system administrator has enabled this feature.
When a caller is redirected to voicemail, the caller has the option to press 5 to skip the
greeting and press 0 to reach the operator.
The Auto Attendant may be set up so that callers can access the Auto Attendant
directory. This allows callers to use any touch-tone phone's dial pad to spell your name,
followed by pressing the pound (#) sign, to reach your extension.
Answering Calls
90.
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"About the Auto Attendant".
"Auto-Attendant