Sony Vaio VGX-TP1 Series User Manual page 126

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Troubleshooting
hat should I do
if
I cannot playa disc properly on my computer?
o
Make sure the disc is inserted into the optical disc drive with the label facing upward.
o
Make sure the necessary program(s) is installed according to the manufacturer1s instructions.
o
If a disc is dirty or damaged, your computer will stop responding. Follow these steps:
1 Press the Ctrl+Alt+Delete keys and click the arrow next to the Shut down button and Restart to restart the computer.
2 Remove the disc from the optical disc drive.
3
Check the disc for dirt or damage. If you need to clean the disc, see On Handling Discs (page 111) for instructions.
o
If you are playing a disc and cannot hear sound, do any of the following:
o
Check if the volume is turned off or minimized by the muting or volume button, respectively, on the remote commander.
o
Right-click the volume icon on the taskbar and click Open Volume Mixer to check the settings.
o
Check the volume setting in the audio mixer.
o
If you are using external speakers, check the volume settings on the speakers and the connections between the
speakers and your computer.
o
Make sure the correct driver software is installed. Follow these steps:
1 Click Start and Control Panel.
2
Click System and Maintenance.
3 Click System.
4
Click Device Manager on the left pane.
The Device Manager window appears with a listing of your computer1s hardware devices.
If an IIX
II or an exclamation point appears on the listed device, you may need to enable the device or reinstall the
drivers.
5 Double-click the optical disc drive device to open a list of the optical disc drives of your computer.