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ITP-5012L User Guide
For iDCS 100 Release 2 / OfficeServ
and iDCS 500 Release 2 / OfficeServ
™
™
04/2005
Copyright 2005 Samsung Telecommunications America.
All rights reserved. No part of this manual may be reproduced in any form or by any means—graphic,
electronic or mechanical, including recording, taping, photocopying or information retrieval systems—
without express written permission of the publisher of this material.
Samsung Telecommunications America reserves the right without prior notice to revise information in
this guide for any reason. Samsung Telecommunications America also reserves the right without prior
notice to make changes in design or components of equipment as engineering and manufacturing
may warrant. Samsung Telecommunications America disclaims all liabilities for damages arising from
the erroneous interpretation or use of information presented in this guide.
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Table of Contents
Related Manuals for Samsung iDCS Release 2/OfficeServ
Summary of Contents for Samsung iDCS Release 2/OfficeServ
- Page 1 Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant.
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Page 2: Table Of Contents
TABLE OF CONTENTS Hold Recall ............................24 Consultation Hold ........................24 Retrieving Calls Held at Another Station................24 Transferring Calls ..........................25 ABOUT THIS BOOK ..................1 Transfer with Camp-On ......................25 Transfer to Voice Mail ........................26 THINGS YOU SHOULD KNOW ..........2–8 Call Waiting............................26 Conference Calls ..........................26 ASSEMBLING YOUR KEYSET Conference Splitting ........................27 ............9... - Page 3 Background Music ........................40 Managing Key Assignments ....................59 Established Call Pick-Up ......................41 LCR with Clear ..........................60 Appointment Reminder/Alarm Clock..................41 Backspace with LCR........................60 Door Phone Calls ........................43-44 Text Messaging ........................60–61 Executive/Secretary Hotline......................44 CALLER ID ......................62 Group Listening ..........................46 Account Codes ..........................46 Selecting your Caller ID Display ....................62 Locking Your Keyset ........................46 Viewing the Next Caller ID Call....................62 Manual Signalling ........................47...
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Page 4: About This Book
The top button on either side of the Large Display Screen scrolls through the var- ious levels of the programmable button display screens. Samsung’s new OfficeServ technology keyset model ITP-5012L is part of the iDCS 100 Release 2 and iDCS 500 Release 2. -
Page 5: Conference Button
TERMINAL STATUS INDICATOR SCREEN BUTTON The terminal status indicator light is positioned on the top right corner of the key- The 5012L incorporates a SCREEN button. This button allows you to choose your set above the display. The terminal status indicator is a tri-colored (red, green, and keyset’s idle screen display. -
Page 6: Navigation Button
SCROLL BUTTON ASSEMBLY Note that the DIRECTION BUTTON has four icons, at the top, bottom, left and right of the ENTER button. These icons are used to navigate directly to The scroll button is actually a type of thumbwheel assembly. You may use it to particular programming options from the CALENDAR screen. -
Page 7: System Tones
ITP-5012L KEYSET SYSTEM TONES The system provides several tones to assist you. Some of these tones are already familiar to you. LCD Panel Displays a large quantity of information so that Select Buttons (6) the users can easily To select a specific item search. -
Page 8: Assembling Your Keyset
ASSEMBLING YOUR KEYSET ITP-5012L SETUP INITIALIZING THE ITP-5012L • Place the keyset face down on a flat surface. Initially the ITP-5012L IP keyset will need to be setup to operate within the users • Insert notched ends of the support bracket into the channels located in the network.The Setup Menu is also used to make changes to the keyset, in the event upper section of the bottom panel. -
Page 9: Menu Structure
• The [0]-[9] dial buttons are used to directly choose a menu, or sub menu NAVIGATING THE MENUS options. When programming within various menu options, information can be entered via • The [ENTER] button in the navigation button assembly is used when saving a the dial pad keys using [0]-[9] and [ ] dial keys, as well as utilizing the navigation modification. - Page 10 CAUTION: For engineering purposes only. The format option should not be used • If the [4. Gateway] menu is selected the user can * Input Def. Gateway unless instructed by an Authorized Samsung Engineering or Technical Support enter a new gateway address. xxx.xxx.xxx.xxx Representative.
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Page 11: Outside Calls
Authentication Server Related Set/Modify OUTSIDE CALLS The fifth item [5. Server] sets or modifies settings related to the authentication server. Select the [5. Server] item and move to the lower level. The screen below is Note: When making calls, internal or outside calls, in order to access the program- displayed. -
Page 12: Dialing From The Outgoing / Incoming Menu
DIALING FROM THE OUTGOING / While a call is ringing in, press the SCREEN button to display the programma- ble button screen. This will enable you to view and invoke any of the station INCOMING MENU features that you may wish. •... -
Page 13: Canceling Callback
CANCELING CALLBACK INTERCOM CALLS A callback will be canceled if not answered within 30 seconds. If you have set a callback, the cursor associated with the CALLBACK button, will be solid black. CALLING OTHER STATIONS To cancel a callback: • Dial the extension number or group number. -
Page 14: Auto Answer Mode
If the Hot Keypad feature has been turned off, you must first lift the handset AUTO ANSWER MODE or press the SPEAKER button before dialing. When another station calls you, your keyset will sound a brief attention tone and AUTO CAMP-ON then automatically answer the call. -
Page 15: System Hold
HOLD RECALL CALL PROCESSING If you leave a call on hold longer than the hold timer, it will recall your station. The button that the call appears on will have a slow flashing indicator. SYSTEM HOLD • When your phone rings, lift the handset or press the ANS/RLS button—OR— When you are connected to any call, press HOLD.The call will flash at the keyset. -
Page 16: Transferring Calls
TRANSFER TO VOICE MAIL TRANSFERRING CALLS This feature is used to send a call directly to a voice mailbox.Your keyset must have a correctly programmed VT button to accomplish this. To transfer a call directly to Transfer is used to send any calls to another extension in one of two ways.You can a voice mailbox: do a screened transfer by informing the other extension who is calling or you can •... -
Page 17: Conference Calls
NOTE: To leave the conference, hang up. Control is passed to the next internal sta- • Now press MENU, then ENTER to save the phone numbers. tion. If there are no internal stations and you wish to leave outside lines connect- •... -
Page 18: Call Forward Options
60 + 5 Call Forward DND. Forwards calls when you activate DND. STATION CALL PICKUP 60 + 6 Call Forward Follow Me. Forward calls to the station where you cur- To pick up (answer) a call ringing at another station, lift the handset and dial 65 plus rently are. -
Page 19: Speed Dialing
1. BY SPEED DIAL #: Searches all speed dial numbers assigned to the phone. DIALING FEATURES Enter the speed dial number of the party you wish to call. When the number is displayed, press ENTER and the number will be automatically dialed for you. -
Page 20: One Touch Speed Dialing
DIAL - Dials the displayed number. • While on-hook, press TRANSFER and then dial 105. PREVIOUS - Moves you to the previous entry. • Dial a speed dial number (00–49). EXIT - Exit programming and return to idle screen. • Dial a line or line group access code. -
Page 21: Making An Internal Page
AUTOMATIC REDIAL/RETRY PAGING AND MESSAGING When you are making an outside call and you receive a busy signal, the system can automatically redial the number for you. It will automatically redial at a pre-pro- MAKING AN INTERNAL PAGE grammed interval for up to 15 attempts. To make an announcement through the keyset speakers in the idle condition: •... -
Page 22: Call Park And Page
• Press WAIT or TRANSFER. • You will be connected to the parked call. • Remain off-hook until the person dials 56 from any phone. NOTES: • The paged person will be automatically connected with you. If the call is not retrieved within a pre-programmed period of time, it will recall CALL PARK AND PAGE your keyset and have a slow flashing amber light. -
Page 23: Programmed Messages
If the Hot Keypad feature has been turned off, you must first lift the handset CONVENIENCE FEATURES or press the SPEAKER button before you begin dialing. If a message has been left at your keyset by a keyset in Auto Answer, you must manually cancel the message after it has been returned. -
Page 24: Established Call Pickup
ESTABLISHED CALL PICKUP From the LCD: • Press MENU button. To pick up an established call in progress at a single line extension connected to a computer modem on your PC. • Scroll to E-DIARY option, press ENTER. • Scroll to ALARM option and press ENTER—OR—you may dial 2 and immedi- •... -
Page 25: Executive/Secretary Hotline
“T” . Press 2 once to get “A.” Press 5 twice to get “K.” Continue selecting charac- CALLING THE DOOR PHONE/ ters from the following table to complete the message. ROOM MONITOR • Enter ALARM ALERT period. • Set RING TONE. You may call the door phone and listen to what may be happening outside or in •... -
Page 26: Group Listening
• Pressing the EXEC DIVERT button, when the keyset is in idle status, will divert message and press ENTER (while maintaining contact with t he caller). This all calls after, to the Secretary station. Pressing the EXEC DIVERT button again, method does not give you the option to transfer the call to another station. -
Page 27: Manual Signalling
• Press CANCEL to return to Main Config Menu—OR—press END to return to OHVA BLOCK idle screen. Your keyset can be programmed with an OHVA Block (BLOCK) button. Pressing MANUAL SIGNALLING this button will prevent anyone from making an OHVA to you until you press the button again and cancel the blocking. -
Page 28: Ame Password
SELECT RING TONE CUSTOMIZING YOUR KEYSET Each keyset user can select any one of eight ring frequencies. • While on-hook, press TRANSFER and then dial 111. AME PASSWORD • Dial 1–8 or press the UP and DOWN keys to hear each tone. This feature allows people using the AME feature to enable password protection. -
Page 29: Set Answer Mode (Co)
SET ANSWER MODE (INTERCOM) • Scroll to STATION ON/OFF and press ENTER—OR—you may dial 0 and immediately enter the option. You can receive internal calls in one of three modes (see Answering Intercom Calls • Scroll to AUTO HOLD, press ENTER to change option status. under Intercom Calls for descriptions). -
Page 30: Hot Keypad
• Scroll to STATION ON/OFF and press ENTER—OR—you may dial 0 and From the LCD: immediately enter the option. • Press MENU button. • Scroll to HOT KEYPAD, press ENTER to change option status. • Scroll to CONFIGURATION option, press ENTER. •... -
Page 31: Caller Id Review All
• Press CANCEL to enter change and return to Main Configuration Menu— DISPLAY FEATURES OR—press END to return to idle screen. CALLER ID REVIEW ALL DIRECTORY INFORMATION This feature allows display keyset users to review Caller ID information for calls An 11 character directory name can be assigned to each extension number. -
Page 32: Directory Information
DIAL BY NAME DISPLAY NUMBER DIALED Each station or speed dial number can have an associated directory name. A sta- Display keysets begin showing digits as they are dialed. They will stay in the dis- tion or speed dial number can be selected by scrolling alphabetically through a play until the call duration timer comes on automatically or the TIMER button is directory name list. -
Page 33: Viewing Message Indications
VIEWING MESSAGE INDICATIONS LCR WITH CLEAR You can view all of your message indications before you return them: When you are making outside call using LCR and dial an incorrect digit, you can press the CLEAR soft key to reenter the telephone number. You do not need to •... -
Page 34: Caller Id
STATION 201: LINDA STATION 205: JOHN CALLER ID received a call on line 702 is talking on line 701 Talking on line 702 SELECTING YOUR CALLER ID DISPLAY 702: 01:15 701: 05:25 CONF PAGE MUTE You can decide if you want to see the Caller ID name or Caller ID number in the display. -
Page 35: Redialing A Saved Caller Id Number
REDIALING A SAVED CALLER ID NUMBER • Dial the trunk number. • You may now answer the call by pressing the ANS button—OR—you may To redial a number that has been saved, press the SNR button or dial 17. use NND to view more information about this call—OR—you can return to the idle condition by pressing IGNORE. -
Page 36: Application Program Menus
3. DAILY PLANNER: See Alarm Reminder Programming Section. APPLICATION PROGRAM MENUS 4. MEMO PAD: Self memo feature. Allows you to set text message notes. Up to 5 memos may be stored. Much of the call processing of the ITP 5012L can be accomplished by using the •... -
Page 37: Call Forward
• Return calls by highlighting the desired phone/station number and press Handset : Sets handset receive volume level. (8 volume levels) the SEND button. Speaker: Sets station speaker volume level. (16 volume levels Broadcast: Voice Announce feature volume. (16 volume levels) TEXTMSG. -
Page 38: My Phone
9. DIAL MODE: Select dial type options. (enblock-requires SEND button to com- MY PHONE plete the call, or overlap - direct out dial) Used to personalize your keyset. • Scroll to or dial 9, press ENTER. 1. SELECT BG: Select LCD background scenery. (Calendar, Seasons) •... -
Page 39: Status Screen Of The Lcd Panel
STATUS SCREEN OF THE LCD PANEL SVM/SVMi E-Series This section describes how to setup and use the various features available to a Subscriber. A Subscriber is a person that has been authorized access to the vari- • Executive-Secretary: Station is programmed for Executive-Secretary feature. ous features and services available in the SVM/SVMi E-Series. -
Page 40: Accessing Your Mailbox
ACCESSING YOUR MAILBOX SVM/SVMi E-Series [Also known as Subscriber Services Menu] Subscriber Services Menu Inside Callers [Subscriber logging in from their Desk] • Dial the SVM/SVMi E-Series access number or press the key assigned to ring SVM/SVMi E-Series [VMMSG]. • Enter your personal password when prompted (the default password is 0000). -
Page 41: Getting Started
GETTING STARTED Using your new SVM/SVMi E-Series Subscriber Services is as simple as following a few simple spoken instructions. First time users should read this section as a tuto- rial. You should start with the following steps: • Access your Subscriber Services Menu - You already know how to do this. From the Subscriber Services Menu: •... -
Page 42: Listening To Old Or New Messages
PLAY MENU OPTIONS Change playback speed of the recording. There are two levels of speed during playback. Dialing this code will toggle EXIT TO AUTO ATTENDANT between the two speeds. PERSONAL SERVICES Play options. Pressing this key will play all the menu options available to you from this point. -
Page 43: Access Manager
b) Record your message at the tone. After recording the message, you will hear Note: ALL Access Manager options MUST be individually allowed by the System the Send Menu with the following functions: Administrator for each Subscriber. They are: Review Follow Me Continue Recording Allows the subscriber to enter an alternate location and set how long the new... -
Page 44: Personal Greetings
then play your primary, No Answer greeting during the day (when you are Example:“Hi this is John Smith. I'm sorry I am not available to answer your call. available) and will NOT ring your extension but simply play your Night greet- If someone else can help you, please enter the extension number now. -
Page 45: Mailbox Administration
Edit Personal Greetings Setting Up Message Alert: You may also edit/record each one of the greetings (1-9) at any time. From the Subscriber Services Menu press [6] for Mailbox Administration. Select a greeting number to edit and follow the instructions to record your Press [1] for Message Alert. -
Page 46: Message Broadcast
This useful feature will allow you to cancel any messages that have NOT yet been picked up by the recipient. Auto Play New Messages PERSONAL SERVICES If this option is enabled, after you enter your password correctly any new messages will immediately begin to play.To enable (or if already enabled tog- The Personal Administration Menu is used to set your password and record your gle and disable) this feature: name. -
Page 47: Personal Administration Settings
Note: Remember if you know what digits to press, you can enter them at any PERSONAL ADMINISTRATION SETTINGS time you do not have to wait to be prompted. This feature can be toggled on/off at anytime. Also if it is off you will be prompted within each subscriber This menu allows you to make changes to basic setup settings, that are rarely menu to press zero for more options. -
Page 48: Shortcuts
AME Password SHORTCUTS Calling If your keyset has AME PASSWORD (MMC 110) set to YES, you must enter your station password to listen to messages being left. This will prevent unauthorized Calling a station that is busy or does not answer you can press [#] to immediately people from listening to messages being left for you. -
Page 49: Personal Speed Dial Names
PERSONAL SPEED DIAL NUMBERS PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER CODE NAME TELEPHONE NUMBER _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________... - Page 50 N O T E S N O T E S...