Page 1: User Guide
ITP-5012L This manual contains information that is proprietary to SAMSUNG Electronics Co. Ltd. and is protected by copyright. No information contained herein may be copied, translated, transcribed or duplicated for any commercial purposes or disclosed to third parties in any form without the prior written consent of SAMSUNG Electronics Co. Ltd.
Page 2 Product names mentioned in this document may be trademarks and/or registered trademarks of their respective companies. Please read this guide before using the ITP-5012L IP phone, and follow the instructions to use the ITP-5012L IP phone safely and correctly. This manual may be changed for the product improvement, standardization and other technical reasons without prior notice.
Page 3: About This Guide
ABOUT THIS GUIDE This User guide provides instructions for the use of Samsung’s latest ITP-5012L large LCD IP Phone that can be used in connection with the Samsung’s Enterprise IP Solutions OfficeServ System. Please take the time to study this guide to become familiar with the operation of your ITP- 5012L phone and the benefits this new IP technology can provide.
Page 5: Safety Concerns
SAFETY CONCERNS For product safety and correct operation, the following information must be read before the installation and operation of your ITP-5012L IP phone. Symbols Caution Indication of a general caution Restriction Indication of a prohibited action when using the product...
Page 6: Warning
SAFETY CONCERNS WARNING The ITP-5012L IP phone shall be connected to the local AC power using the power adaptor provided with the IP phone. Use of an alternative adaptor may result in serious damage and voids the product warranty. The handset receiver on the IP Phone may retain metallic objects.
Page 7 SAFETY CONCERNS Do not install the phone near a heater or naked flames (cigarette lighter, heating apparatus, etc.). It may cause a fire or electric shocks. Do not use flammable solvent or materials near the phone. Do not store them near the phone. It may cause a fire or electric shocks.
Page 8: Caution
SAFETY CONCERNS CAUTION Be careful not to connect the network LAN cable to the PC connection port. If the LAN cable connected to network is connected to the PC connection port, both telephone and PC communications will be disabled. Use a soft dry cloth to clean the phone. Do not use any chemical solvents like wax, benzene, alcohol, thinner, aerosols, lubricant, or detergent.
Page 9: Table Of Contents
PREPARATION 1. Main Features... 1 2. Checking the Parts in the Package ... 4 3. Name and Features of the ITP-5012L IP phone... 5 Front Panel ... 5 Name and Features of Each Part ... 6 Bottom Panel of the ITP-5012L ... 8 4.
Page 10 TABLE OF CONTENTS Background Screen ... 13 Executive Status Display ... 13 Application Menu Screen... 13 3. Using the Programmable Feature Screen... 14 4. Using the Soft Menu Screen... 15 5. Choosing a Function ... 16 6. Using a Function Code... 17 7.
Page 11 MAKING A CALL 1. Before Making a Call... 33 Dialling Modes ... 33 Calling Methods ... 34 2. Making an lntercom Call... 35 Calling Other Stations... 35 Busy Station Callback... 36 Busy Station Camp-On... 37 Calling your system operator... 37 3.
Page 12 TABLE OF CONTENTS ANSWERING A CALL 1. Before Answering a Call... 53 Call Answering Methods ... 53 2. Answering an Intercom Call ... 54 Answering a Ringing Intercom Call ... 54 Automatic Answering Mode... 55 Voice Announce Mode... 55 3. Answering an Outside Call ... 56 Answering an outside call...
Page 13 CONVENIENT FEATURES 1. Call Forwarding... 69 Forward All Calls... 69 Forward Busy... 70 Forward No Answer ... 70 Forward Busy/No Answer ... 71 Cancel Call Forwarding ... 71 Forward Follow Me ... 72 2. Do Not Disturb (DND)... 73 Setting/Cancelling DND ... 73 3.
Page 14 TABLE OF CONTENTS 5. Executive/Secretary Hot Line... 87 Executive Status Display ... 87 Call Transfer from Secretary to Executive... 88 Executive/Secretary Message ... 89 6. In/Out of Group ... 91 7. Group Listening... 92 8. Caller ID (CID) Presentation... 93 Saving Caller Number ...
Page 15 3. Phone Book... 102 Search By Speed Dial Number Location ... 102 Search a Telephone Number By Name... 103 Search By Telephone Number... 104 Search a Telephone Number By Group... 105 Search a Telephone Number By Time... 106 Recent Caller Numbers ... 106 Recent Called Numbers ...
Page 16 Page Volume ... 130 7. Call Forwarding... 131 8. Configuration ... 132 Changing a Password... 132 Locking a IP phone ... 133 Setting the Answering Mode... 133 Setting the Boss Answering Mode... 134 Language... 134 Setting the Method of CID Display ... 135 Setting Absent Messages ...
Page 17: Preparation
Large LCD Screen Application menu Speed Dial © SAMSUNG Electronics Co., Ltd. The ITP-5012L IP phone provides voice communication through the previously installed data network line, making installation of additional telephone lines unnecessary. Displays various kinds of information, and you can simply press the related [Select] button next to the feature/menu.
Page 18: Conference Calls
When your call is important but your party is busy on another call you can use automatic redial/retry function. The IP phone redials the called number automatically until your party is free to take your call. You can use the Hold function when you need something or another call is arrives.
Page 19: Do Not Disturb
Do Not Disturb Page Executive/Secretary Caller ID xxx-xxx-xxxx © SAMSUNG Electronics Co., Ltd. When you do not want to be disturbed, the DND feature can be set to block incoming calls and the phone will not ring. Your calls can be forwarded to another station when you cannot be disturbed.
Page 20: Checking The Parts In The Package
Phone Stand - Please contact your Authorised Samsung Reseller if any item above is missing or damaged. NOTE Page 4 Handset ITP-5012L Power Adaptor (The view of power adaptor and power input specification may vary for each country.) LAN Cable...
Page 21: Name And Features Of The Itp-5012L Ip Phone
3. Name and Features of the ITP-5012L IP phone Front Panel Speaker Dial Buttons Speaker Button Hold Button Microphone © SAMSUNG Electronics Co., Ltd. PREPARATION Select Buttons LCD Panel Status Indicator Select Buttons Screen Button Volume Button Scroll Key Conference Button...
Page 22: Name And Features Of Each Part
PREPARATION Name and Features of Each PartEMBED [Select] buttons You can simply press the [Select] button next to the preferred item on the LCD panel. LCD Screen The LCD screen consists of the Status screen and the Main screen. The Status screen on the top of the LCD screen indicates using icons the status of your phone features.
Page 23: Conference Button
Conference Button This button is used to connect multiple callers in a conference call. Transfer Button This button is used to transfer a call to another station or to access your station’s programming options. Navigation Buttons You can easily check the phone Application menus(Phonebook, E-Diary, Message, Volume, Forward, Config, and My Phone) with an icon or menu on the LCD screen.
Page 24: Bottom Panel Of The Itp-5012L
PREPARATION Bottom Panel of the ITP-5012L Recording device Connection port LAN connection port Connect the LAN cable connected to the network to this port. PC connection port Connect the LAN cable connected to your PC’s network card to this port.
Page 25: Assembling The Itp-5012L Ip Phone
Connect the power adaptor. There is a power connection port for the power adaptor at the rear of the IP phone. Connect the power adaptor cable to this port. Plug the power adaptor into the AC power outlet and the IP phone is automatically booted.
Page 26: Using The Desktop Stand
PREPARATION Using the Desktop Stand If the phone needs to be used in a desktop environment, insert the desktop stand into the two side holes, which are located at the rear of the phone, and push it in the upward direction, as shown in Figure below.
Page 27: Things You Should Know
THINGS YOU SHOULD KNOW 1. About Stations and Trunk Lines A station is a digital or IP phone or standard telephone connected to the OfficeServ system. A Trunk line is directly connected to your phone company’s telephone network. It allows you to make telephone calls to parties outside your office(for example, your home) or to received incoming calls from external parties.
Page 28: Introduction Of Main Screens
THINGS YOU SHOULD KNOW 2. Introduction of Main Screens The main screens displayed on LCD of this IP phone are as follows. Programmable Feature Screen The programmable feature screen appears when the [Screen] button is pressed in standby mode or during a call. In this screen, the various features programmed in the telephone system are displayed such as speed dial keys or station keys.
Page 29: Background Screen
Background Screen This is the default screen that appears in standby mode. You can use the ‘My Phone’ menu in the application menus to change this background screen. Refer to the Application Menus section. Executive Status Display This screen appears when the [Screen] button is pressed three(3) times during standby mode.
Page 30: Using The Programmable Feature Screen
THINGS YOU SHOULD KNOW 3. Using the Programmable Feature Screen In this screen, the various features programmed in the telephone system are displayed such as speed dial keys. You can use the features by pressing the associated [Select] button. When the telephone is in standby mode or during a call, press the [Screen] button until the programmable feature screen is displayed.
Page 31: Using The Soft Menu Screen
4. Using the Soft Menu Screen In the Soft Menu screen, the various features that can be used during the setup of a call or during standby mode are displayed. You can use those features by pressing the associated [Select] button. When the telephone is in standby mode or during a call, press the [Screen] button until the Soft menu screen is displayed.
Page 32: Choosing A Function
THINGS YOU SHOULD KNOW 5. Choosing a Function Because various features of this IP phone are displayed on the LCD screen, you can press the [Select] button corresponding to the desired feature or dial the desired function code. Refer below.
Page 33: Using A Function Code
6. Using a Function Code Many of the OfficeServ system functions can be invoked by dialling function codes. Please refer to the table below for the default function codes(these maybe changed in your system, refer to your System Administrator.). Dial Button 2XX(Note) Station number 3XX(Note)
Page 34: Entering Characters
THINGS YOU SHOULD KNOW 7. Entering Characters Using the dial buttons and the navigation buttons of this phone, you can easily enter/edit, letters, numbers and special characters. Selecting an Input Mode When the input screen appears, press the [Menu] button until the required input mode is selected. ! Example of Character Input Screen - The default input mode is set to English.
Page 35: Entering Letters Of The Alphabet
EMBEDEntering Letters of the Alphabet Press the [Menu] button to select the alphabet input mode. Use the direction button to move a cursor. Then, press the dial buttons to modify or insert the desired letters. If the letter to enter is the same as the previous character, press the to move the cursor one space to the right or wait until the cursor moves automatically after a 3 second delay.
Page 36: Entering Special Characters
THINGS YOU SHOULD KNOW Entering Special Characters Press the [Menu] button to select the special character input mode. Then, the special characters that can be selected will be displayed on the lower part of the character input screen. Press the [Enter] button. or Press direction button to select another type of special characters.
Page 37: Volume Adjustment
8. Volume Adjustment [!Volume" button is used for adjusting the volume of the handset, speaker, and ringer. Adjusting Handset Volume During a call using the handset, press the [Volume" " " " ] button to increase the handset volume. Press the [! ! ! ! Volume ] button to decrease the handset volume.
Page 38: Adjusting Ring Volume
[! ! ! ! Volume ] button while the phone is ringing. - In order to set the required volume of the various options for this IP phone, refer to the ‘Volume Menu’ of ‘Application Menus’ described in this guide.
Page 39: Types Of Signal Tone
9. Types of Signal Tone The types of signal tone used in this telephone system are described in the following table. Signal Tone Name A steady tone that indicates Dial tone you can begin dialling. Indicates the station you dialled Ring back is ringing.
Page 40: Telephone Status Indicator
THINGS YOU SHOULD KNOW 11. Telephone Status Indicator The status indicator turns on or off according to the telephone status. 12. Button LED The [Transfer] button, [Hold] button, and [Speaker] button have a LED that turns on or off according to the phone status. "...
Page 41: Getting Started
ITP-5012L IP phone. 1. Entering the Environment Setup Mode When the IP phone is first installed or the system settings have changed, you must set the data network environment settings through the environment setup menu. This menu also allows you to designate the TFTP server for upgrading the IP phones programs.
Page 42: Editing
GETTING STARTED 2. Editing The buttons and functions below are used for selecting a menu from the LCD screen and entering/cancelling/saving a value. Moving between Menus Press the [ press the number of the menu using the dial buttons from [0] to [9]. Press the [Menu] button to move to the environment setup main menu.
Page 43: Network Settings
3. Network Settings You can verify or change the network environment. Use the [ the [2. Network] menu and press the [Enter] button. Move to the [1. Mode] submenu and press the [Enter] button. Select [1. Manual IP] menu to directly enter the phone’s IP address.
Page 44 GETTING STARTED The upper menu is displayed again. Select [2. IP] to display the current IP address of the IP phone. No address is displayed if an IP address is not set. Use the dial buttons [0]~[9] and [ enter a new IP address, and press the [Enter] button.
Page 45: Load & Upgrade Settings
4. Load & Upgrade Settings You can verify or change the upgrade environment of the IP phone. Use the [ the [3. Load & Upgrade] menu and press [Enter] button. The submenus are displayed. Select [1. Load Option] and designate the source of program for the IP phone.
Page 46 [Menu] button. The [4. Format] menu is used to delete previously saved programs. Check with your System administrator before using this option. - After formatting the IP phone, download a new program through the [2. Upgrade Program] menu. NOTE Page 30 ©...
Page 47: Setting System Authentication Information
5. Setting System Authentication Information This function is used to set the IP address of the OfficeServ system connected to the IP phone and the authentication ID and password of the IP phone. The ID and password of this menu are used when initially setting the IP phone and are not required while using the functions of the IP phone.
Page 48: Verifying Settings
IP phone. 7. Exiting Setup This option will exit the environment setup menu and reboot the IP phone. Return to the main menu of environment setup and select the [6. Exit] menu and press the [Enter] button.
Page 49: Making A Call
Calling method Feature Dialling Modes The ITP-5012L IP phone allows you to choose between 2 dialling modes, Overlap and Enbloc. Refer to the Application Menus/Configuration section later in the manual for more information. Overlap dialling allows you to commence the calling process immediately you dial the first digit.
Page 50: Calling Methods
MAKING A CALL Calling Methods Using a handset " This function allows you to lift the handset and make a call. Using a speakerphone " This function allows you to make a call through the speakerphone without lifting the handset. Page 34 ©...
Page 51: Making An Lntercom Call
2. Making an Intercom Call This function is used when you want to make a call to other stations. Calling Other Stations Lift the handset. Dial the extension number of the other party. Or, press the [Select] button corresponding to the extension number in the programmable feature screen.
Page 52: Busy Station Callback
MAKING A CALL Busy Station Callback When you call another station and receive a busy signal, this function allows you to set a callback reservation for when the other station becomes free. When another station is called and a busy tone is heard, press the [Select] button corresponding to [CALLBACK] displayed on the LCD screen.
Page 53: Busy Station Camp-On
Busy Station Camp-On When you call another station and receive a busy signal but you do not want to wait for a callback, this function allows you to camp on to the busy extension. After calling a busy station, press the [Select] button corresponding to the [CAMP ON] displayed on the LCD screen.
Page 54: Making An Outside Call
MAKING A CALL 3. Making an Outside Call Making an Outside Call Lift the handset and dial the trunk access code [0] and then dial the telephone number of outside party. Or, press the [Select] button corresponding to the trunk line required in the programmable feature screen and dial the outside telephone number.
Page 55: Redial
Redial This function allows you to redial the last external number dialled. When the phone is in standby mode, press the [Screen] button repeatedly until the Soft menu screen appears. Or, dial [1][9], the function code for redial, and then press the [Send] button. Press the [Select] button corresponding to [LAST REDIAL] displayed on the Soft menu screen.
Page 56: Automatic Redial
MAKING A CALL Automatic Redial After making an outside call and receiving busy tone, your IP phone can redial the called number automatically. It can redial up to 99 times at a the preprogrammed interval. Upon hearing a busy tone, press the [Select] button corresponding to the [Retry].
Page 57: Busy Line Queuing With Callback
Busy Line Queuing With Callback If you receive a busy signal when selecting an outside line, this means that the line or group of lines is busy. This callback function allows a call to be placed in queue waiting for a free outside line.
Page 58: Making A New Call
MAKING A CALL Making a New Call This function allows you to disconnect the existing call and make a new call on the same line. While on a call, press the [Select] button corresponding to [NEW] menu displayed on the LCD screen. This will disconnect the current call and provide dial tone.
Page 59: Using Authorization Or Account Codes
Dial the orbit number(0~9) to park the call and announce the orbit number for the required party to answer the call. To retrieve a parked call press the [Select] button corresponding to [PARK] on the Programmable feature screen and dial the orbit number. About the Call Park and Orbit ‘Call Park’...
Page 60 MAKING A CALL Using an Account Code The OfficeServ system can be programmed to force an account code entry prior to making outside calls or at anytime during the call if it is not forced. This allows the system to report calls against specific account codes in the call details report.
Page 61: Saving The Telephone Number
Saving the Telephone Number You can save the current dialled outside number for later use and redial the number. Press the [Select] button for [SAVE/REPEAT] before hanging up the call, to save the phone number that has just been called. Redialling the Saved Number You can redial the saved number anytime.
Page 62: Dialling From Recent Call Log
MAKING A CALL Dialling from your Recent Call Log Press the [Send] button briefly while in standby mode. If the [Send] button is pressed and held about 2 seconds, you can redial the last number dialled. Up to 60 numbers of recently made or received calls will be listed in the order they were dialled/received.
Page 63: Speed Dialling
Begin speaking after the other party picks up the phone. - The ITP-5012L also has an internal Phone Book for storing frequently called numbers. Refer to the ‘Phone Book’ section of ‘Application Menus’ for the use of the internal NOTE Phone Book function.
Page 64: Dialling From The Directory Name
MAKING A CALL Dialling from the Directory Name The OfficeServ system maintains an online directory for extensions, system and personal speed dial names. The extension number or the speed dial number can be selected from the directory name list, which is in alphabetical order.
Page 65: Conference Call
Conference Call Up to 5 members, including you, can participate in a conference simultaneously. Press [Conference] button in the standby mode. Press the [Select] button for [Group] in the conference screen to display the group list. Press the left [Select] button of the entry box and enter the phone numbers of the participants.
Page 66: Conference Groups
MAKING A CALL Conference Groups You can establish a conference simply by selecting one of 5 possible groups and the conference will be setup automatically. You can also review and edit the members of each group. Press the [Conference] button in the standby mode.
Page 67 To establish a new Conference Group Press the [Conference] button in the standby mode. Press the [Select] button for [Group] in the conference screen to display the group list. Press the left [Select] button of the entry boxes and enter the phone numbers of the participants.
Page 69: Answering A Call
ANSWERING A CALL 1. Before Answering a Call The call answering methods and features are summarized in the following table. If you want to learn how to use each feature, please refer to the detailed description corresponding to each feature. Call Type Call Answering methods Feature...
Page 70: Answering An Intercom Call
ANSWERING A CALL 2. Answering an Intercom Call Answering a Ringing Intercom Call When the phone rings, a call receipt message will be displayed on the LCD screen. Lift the handset and the ringing call will be automatically connected you. Replace the handset after a conversation is over.
Page 71: Automatic Answering Mode
Automatic Answering Mode This function allows you to answer a station call on your phone where the intercom answering mode has been programmed for automatic answer. Please refer to the ‘Setting the Answering Mode’ section in the ‘Configuration’ part of "...
Page 72: Answering An Outside Call
ANSWERING A CALL 3. Answering an Outside Call Answering an outside call When the phone rings, a call receipt message will be displayed on the LCD screen. Lift the handset and the ringing call will be automatically connected. Replace the handset after a conversation is over.
Page 73: Universal Answer For Outside Calls
Universal Answer for Outside Calls The Universal answer feature allows you to answer outside calls programmed to ring a general alerting device such as a night bell. The Universal Answer feature does not apply to intercom calls. If an outside call rings the alerting device. Press the [Screen] button repeatedly until the Soft menu screen appears.
Page 74: Answering Calls At Other Extensions
ANSWERING A CALL 4. Answering Calls at Other Extensions The functions below describe the methods available to answer calls ringing at unattended stations. Station Call Pickup When you hear an unattended ringing station Lift the handset. Dial [6][5], the function code for call pickup.
Page 75: Group Call Pickup
Group Call Pickup Allows you to pick up a call ringing in any pickup group. Use group pickup when you and the ringing extension are part of a pickup group. When a telephone assigned in the same pickup group is ringing, you can lift the handset.
Page 76: Answering A Waiting Call
ANSWERING A CALL Answering a Waiting Call When currently on a call and a second call arrives from another station/outside caller this feature allows you to answer the waiting call. Press the [Screen] button until the Programmable Feature screen appears. Press the [Select] button for the Trunk flashing button in the Programmable Feature screen.
Page 77: Features Used During A Call
FEATURES USED DURING A CALL 1. During an Intercom Call Features that can be used conveniently during an intercom call are described below. Hold an Intercom Call You can put the other party on hold if another call arrives or you wish to use both hands for another task and resume the call later.
Page 78: During A Outside Call
FEATURES USED DURING A CALL 2. During a Outside Call Features that can be used conveniently during an outside calls are described below. Hold an Outside Call You can put the other party on hold if another call arrives or you wish to use both hands for another task and resume the call later.
Page 79 Hold a Outside Call and Make an Intercom Call You can put the outside caller on hold and call another station to consult with another staff member. Press [Transfer] button. The caller will be placed on-hold. Dial the station number. Commence conversation with the recipient of the station call.
Page 80: Call Transfer
FEATURES USED DURING A CALL Call Transfer While on an outside call you can transfer the call to another internal or outside party. Press [Transfer] button during the call. Dial the station/outside number to which the call should be transferred. Press the [End] button or replace the handset to immediately transfer the call or wait for the called party to answer and announce the...
Page 81 Transfer to the Voice Mailbox You can automatically transfer the incoming call to the voice mailbox. The OfficeServ system should have the Samsung Voice Mail Service(SVMi) card installed. When a call arrives, press the [Screen] button and then press the [Select] button for [VT] from the Programmable Features screen.
Page 82: During Intercom/Trunk Line Calls
FEATURES USED DURING A CALL 3. During Intercom/Trunk Line Calls Features that can be used conveniently during intercom/Trunk line calls are described below. Conference Up to 5 members, including you, can participate in a conference simultaneously. Press [Conference] button while on a call. You will hear conference tone Dial the number of the internal or external party you wish to add to the conference,...
Page 83: Mute
Mute During a call you can mute the handset transmitter or microphone while still listening to the other party Press the [Select] button for [MUTE] displayed on the screen. Press the [Select] button for [MUTE(OFF)] to clear the Mute function. ©...
Page 85: Convenient Features
CONVENIENT FEATURES 1. Call Forwarding When unable to take incoming calls you can forward your calls to another station, group of stations or an outside telephone number. You may also program a dedicated feature key for Forward All, Forward Busy, Forward No Answer or Forward Busy and No Answer in the Programmable Features screen.
Page 86: Forward Busy
CONVENIENT FEATURES Forward Busy You can forward incoming calls to another number when you are using the phone. Dial [6][0][2] in the standby mode and dial the number to which all calls should be forwarded. [6][0][2] is the function code for Forward Busy. Wait for the confirmation tone and hang up.
Page 87: Forward Busy/No Answer
Forward Busy/No Answer When the Forward Busy and Forward No Answer destinations are both set, you may enable both these options simultaneously. When you are busy, calls will be transferred to the number specified in Forward Busy destination. If you do not answer, the calls will be forwarded to the Forward No Answer destination. Dial [6][0][4] in the standby mode.
Page 88: Forward Follow Me
CONVENIENT FEATURES Forward Follow Me When you will be away from your phone for a while, e.g. in a conference room or another office, you can forward your incoming calls to a station where you are currently located. Alternatively you can redirect calls to another station to your own phone.
Page 89: Do Not Disturb (Dnd)
2. Do Not Disturb (DND) This feature is used to block incoming calls. Setting/Cancelling DND Press the [Screen] button until the Soft menu screen is displayed. Or, dial the DND setup code, [4][0][1]. Press the [Select] button for [DND] . Press the [Select] button for [SAVE] to set DND.
Page 90: Paging
CONVENIENT FEATURES 3. Paging This feature is used to broadcast announcements through the phone’s internal speaker and/or optional external speakers. Internal Page To broadcast through the station speakers. Lift the handset. Or, press the Page function code [5][5]. Press the [Select] button for [PAGE] displayed on the screen.
Page 91: External Page
External Page You can broadcast announcements through optional speakers in external areas(such as large offices, work areas and factories). Four(4) External zones are available plus all external zones. Lift the handset. Or, dial the Page function code [5][5]. Press the [Select] button of the [PAGE] menu displayed on the screen.
Page 92: All Page
CONVENIENT FEATURES All Page Allows you to page through all station speakers in the internal zones and speakers in external areas. Lift the handset. Or, press the Page function code [5][5]. Press the [Select] button for [PAGE] displayed on the screen. Dial [!] to page all internal and external zones.
Page 93: Meet Me Page
Meet Me Page You can use page to find the recipient of a call. Lift the handset. Or, dial the Meet Me Page function code [5][4]. Press the [Select] button for [MEET ME PAGE] displayed on the screen. Dial the page zone number(0~9). After the confirmation tone advise the the person you require to dial [5][6] .
Page 94: Call Park And Page
CONVENIENT FEATURES The ‘Wait until the recipient responds’ message is displayed. You should hold on to the handset until the recipient dials the page answer code([5][6]). Once the recipient enters the page answer code([5][6]), the recipient will be automatically connected to you. Call Park and Page When you answer an outside call for another user not currently at their desk, you can park the call and page the required party.
Page 95: Page Pickup
Hang up by replacing the handset. If the parked call is not answered within a specified time, the outside call will recall your phone. Intercom calls cannot be parked or paged. Page Pickup To answer the parked call notified in the page. Lift the handset and press the [Screen] button until the Soft menu screen is displayed.
Page 96: Off-Hook Voice Announce (Ohva)
CONVENIENT FEATURES Off-Hook Voice Announce (OHVA) Allows you to make an announcement to another station currently on a call. This feature is useful when you have an urgent message to deliver to a station user. Dial the busy station. After hearing the busy tone, press the [Select] button for [OHVA] .
Page 97: Ohva Reject
OHVA Reject While listening to OHVA, you can press the [Select] button for [REJECT] to disconnect the OHVA call and resume the original call. - OHVA is not applicable to phones that have the DND option enabled. - OHVA is applicable to intercom calls and transferred calls. NOTE OHVA Cancel After finishing the OHVA call, you can resume the original call that was on hold.
Page 98: Ohva Block
CONVENIENT FEATURES OHVA Block You can use the OHVA Block feature to reject all OHVA calls. Press the [Screen] button until the Soft Menu screen is displayed. Press the [Select] button for [OHVA BLOCK] and then select [ON]. Press the [Select] button for [OFF] in the [OHVA Block] menu to cancel OHVA Block.
Page 99: Messaging
4. Messaging Leaving a Station Message You can leave your phone number as a message on stations that do not answer your call or are busy. Press the [Screen] button until the Programmable Feature screen is displayed. Or, dial the message function number, [4][3]. Press the [Select] button of the [MESSAGE] menu on the Programmable Feature screen.
Page 100: Cancelling Station Messages
CONVENIENT FEATURES Cancelling Station Messages You can erase station messages left on other stations or delete the messages left on the your station. To erase station messages you left on other stations, dial [4][2] and dial the station number of the other station. [4][2] is the function code for Cancelling Messages.
Page 101: Verify/Return/Delete Station Message
Verify/Return/Delete Station Messages You can verify, return, or delete the station messages left on your phone. The status indicator will flash red when a message is left on your phone and the screen. Press the [Screen] button until the Programmable Feature screen is displayed.
Page 102: Programmed Messages
CONVENIENT FEATURES Programmed Messages EMBEDWhen you will be away from you desk you can leave an absence message to advise internal callers of your status. Internal callers will receive the message on their LCD screen when they call you. Lift the handset and press the [Screen] button until the Soft Menu screen is displayed.
Page 103: Executive/Secretary Hot Line
5. Executive/Secretary Hot Line Executive Status Display Available only on phones with the Executive/Secretary Hot Line feature programmed, this feature is used to display the in/out status of the executive or to conveniently set messages between the executive and secretary. An icon, indicating an executive or secretary, is displayed on the upper section of the LCD screen.
Page 104: Call Transfer From Secretary To Executive
CONVENIENT FEATURES Call Transfer from Secretary to Executive The programmed secretary station will receive calls for the executive first and transfer the calls to the executive. After the secretary answers the call and verifies the nature of the caller’s business, the secretary presses the [Select] button for [BOSS] in the programmable features screen to notify the executive...
Page 105: Executive/Secretary Message
Executive/Secretary Message Messages that are frequently exchanged between the executive and the secretary can be preset for convenient use. The [EXE/SECR MSG] menu is displayed in the Soft menu screen of the phone where the Executive/Secretary Hot Line is enabled. In the standby mode, press the [Screen] button until the Soft menu screen is displayed.
Page 106 CONVENIENT FEATURES Entering the Executive/Secretary Message There are no preset messages when first using the Executive/Secretary Hot Line. Press the [Menu] button and enter the message. On the [Select EXE/SECR MSG] screen, move to the item where the message should be entered and press the [Menu] button.
Page 107: In/Out Of Group
6. In/Out of Group If your phone is assigned to a station group, you can remove the phone from the group or reassign the phone into the group. If the phone is removed from the group, you will receive station calls but no new calls to the group number. In the standby mode, press the [Screen] button until the Soft menu screen is displayed.
Page 108: Group Listening
CONVENIENT FEATURES 7. Group Listening You can allow others to listen to your current conversation through the speaker while you are talking on the handset. Others can only hear the conversation since the microphone is disabled. Press the [Select] button for [GROUP LISTEN] during the call.
Page 109: Caller Id (Cid) Presentation
Feature key screen. Refer to your System Administrator to ensure the service is available on your phone lines and the features specified below are available on your ITP-5012L phone. However, the CID may not be provided in cases listed below.
Page 110: Storing The Caller Number To A Speed Dial Number
CONVENIENT FEATURES Storing the Caller Number to a Speed Dial Number The caller number can be stored in your personal speed dial number list. Press the [Select] button for [STORE] menu displayed on the programmable features screen during the call. The personal speed dial number where the caller number is saved is displayed on the screen.
Page 111: Viewing The Caller Id Of Calls Parked/On Hold
Viewing the Caller ID of Calls Parked/on Hold You can verify the CID before answering a call that is parked or on hold. When the phone is in the standby mode or in the middle of a call, press the [Select] button of the [INQUIRE] menu displayed on the screen.
Page 112: Door Phone Related Features
Answering the Door Phone When a call is received from the door phone, your IP phone will receive three short bursts of ring consecutively. Lift the handset or press the [Send] button to connect to the door phone.
Page 113: Background Music
11. Background Music If background music is available on your OfficeServ system, you can listen to the background music through your ITP-5012L phone’s speaker in standby mode. Press the [Hold] button to listen to the background music. Press the [Hold] button again to turn off the music.
Page 115: Application Menus
APPLICATION MENUS 1. Navigation Buttons Navigation buttons are provided for your convenience. Menu Button When the [Menu] button is pressed in the standby mode, the phones application menus are displayed as icons. - If the [End] button or [Speaker] button is pressed in the application menus, the phone automatically exits the menus.
Page 116: Enter Button
APPLICATION MENUS Enter Button The Enter button is used in the menu mode to select or save the corresponding item. Direction button The Direction button is used to move between items or to edit the content. 1 1 1 1 button is used - To move the cursor upward.
Page 117: Entering Application Menus
2. Entering Application Menus When the IP phone is in the standby mode, press the [Menu] button. The main application menu will appear on the LCD screen. Selecting Application Menus Use the direction button to move to the desired application. Then, press the [Enter] button.
Page 118: Phone Book
[Enter] button. Search By Speed Dial Number Location This function allows you to search any telephone number based on the speed dial number locations registered in the IP phone. Press the button and use the direction buttons to select "...
Page 119: Search A Telephone Number By Name
Edit/Delete/New Entry the number. Search a Telephone Number By Name This function allows you to search any telephone number based on the name registered to the telephone number in the IP phone. Press the button and use the direction button to select "...
Page 120: Search By Telephone Number
APPLICATION MENUS Search By Telephone Number You can search based on the telephone number or part of a telephone number registered in the IP phone. Press the " " " " [1. Search] Then, press the [Enter] button. The screen that prompts you to enter...
Page 121: Search A Telephone Number By Group
Search a Telephone Number By Group You can search for telephone numbers by groups registered in the IP phone. This will only work if you have allocated speed dial names and numbers to specific groups. Refer to Registering New Numbers and Editing Groups later in this section.
Page 122: Search A Telephone Number By Time
APPLICATION MENUS Search a Telephone Number By Time You can search for any telephone number based on the time the telephone number was registered in the phone. Speed dial names will be displayed commencing with the latest entry. Press the "...
Page 123: Recent Called Numbers
Recent Called Numbers The call details and Calling line ID, if available, of up to the last 30 incoming calls will be saved in the incoming call log. You can review the details and dial the Caller ID. Press the button and use the direction button to select "...
Page 124: Telephone Number Registration
APPLICATION MENUS Telephone Number Registration You can save 1000 speed dial names and 2,400 telephone numbers. Each Speed dial name can have the following information registered : 5 telephone numbers(home, mobile phone, work/school, Etc, and facsimile), e-mail, group, and memo. Each speed dial number can also be allocated a speed dial number location.
Page 125: Editing Groups
Editing Groups This function allows you to establish groups to which speed dial names can be included. This allows you to search for speed dial numbers by personalized groupings. Press the button and use the direction button to select " " " " [5.
Page 126: Deleting All Telephone Numbers
" " " " [6. Delete All]. If the password entry screen appears, enter the password set in the IP phone. If the password is not changed, the initial value of password is 1234. If you do not remember your password, please contact your System Administrator.
Page 127: E-Diary
4. E-Diary Press the [Menu] button and use the direction buttons to select Then, press the [Enter] button. Wakeup Call Allows you to set an alarm to ring for 1 minute or until answered, at the required time. The frequency options for a wakeup call are ;...
Page 128: Alarm Clock
APPLICATION MENUS Alarm Clock This function is similar to the wakeup call function except that the frequency of the alarm is limited to once only or everyday. Two separate alarm times are available. Press the [Menu] button and use the direction button to select ! ! ! ! [2.
Page 129 Use the direction button to program the schedule items. Set the Date, Time, Message Contents, Alarm Timer(an hour before the set time, 30 minutes before the set time, or on time) and Ring type and press the [Enter] button. Adding/Modifying/Deleting the Schedule Press the [Menu] button and use the direction button to select ! ! ! ! [3.
Page 130: Memo Pad
APPLICATION MENUS Memo Pad Allows you to save a simple memo to the IP phone. Entering a Memo Press the [Menu] button and use the direction button to select [4. Memo Pad] ! ! ! ! Then, press the [Enter] button.
Page 131: Calculator
Calculator A simple calculator is available to add, subtract, multiply, and divide numbers. Press the [Menu] button and use the direction button to select [5. Calculator]. ! ! ! ! Enter the numbers to calculate. Then, press the direction button to select the required operation.
Page 132: World Time
APPLICATION MENUS World Time Allows you to search local time in 39 cities around the world(Guam, New York, Dallas, Tokyo, Denver, Lapas, London, Rome, Miami, Moscow, Midway, Bangkok, Berlin, Buenos Aires, Beijing, Samoa, San Francisco, Seoul, Sydney, Chicago, Abu Dhabi, Athens, Alaska, Alma Tai, Oakland, Okhotsk, Wellington, LA, Jakarta, Middle Atlantic, Tashkent, Phoenix, Karakas, Cape Verde, Paris, Hawaii, Honolulu, Helsinki, and Hong Kong).
Page 133: D-Day Plus
D-DAY Plus D-DAY Plus allows you to enter an important schedule so that you can check the time left until or the time passed from, the entered date (D-Day). The D-DAY can be entered directly, or can also be entered automatically by calculating the number of days before/after the entered base date.
Page 134: Unit Conversion
APPLICATION MENUS Unit Conversion This feature provides a simply conversion program for commonly used units of measurement for temperature, length, weight, volume, and area. Press the [Menu] button and use the direction button to select ! ! ! ! [8. Units Convert]. Use the direction button to select the desired unit.
Page 135: Message
5. Message Press the direction button to enter the Text Message menu OR Press the [Menu] button and use the direction button to select Then, press the [Enter] button. Received Messages Allows you to check text messages or set the status of message reception Press the ! ! ! ! [1.
Page 136 APPLICATION MENUS Message Charge Allows you to review received text messages and to setup how you wish to be notified on the arrival of a new text message. Press the ! ! ! ! [1. Received] Then, press the [Enter] button. Select a message from a list of messages and press the [Enter] button to see the message content.
Page 137 Setting Message Arrival Notice Interval You can set how your phone will notify you of a new text message Press the [1. Received] ! ! ! ! Then, press the [Enter] button. Select the interval for notifying you of a new message arrival and press the [Enter] button.
Page 138: Sent Messages
APPLICATION MENUS Setting/Clearing Message Display Allows you to select whether to display the contents of the message when the message arrives. Press the [1. Received] ! ! ! ! Then, press the [Enter] button. Select whether to display the contents of the message when the message arrives and press the [Enter] button.
Page 139 Writing a Message You can write and send a text message. Press the [2. Write & Sent] ! ! ! ! Then, press the [Enter] button. Enter the phone number to receive the message as well as the message. Press the [Enter] button, to send the message. Please refer to the ‘Entering Characters’...
Page 140 APPLICATION MENUS Managing the Sent Message Box Allows you to check/delete/resend the sent or reserved messages saved in the Sent Message box. Messages cannot be modified. " Press the button and use the direction buttons to select ! ! ! ! [2.
Page 141: Draft
Draft Allows you to retrieve and conveniently use messages saved as a Draft. Press the button and use the direction buttons to select ! ! ! ! [3. Draft]. Move from the Draft screen to the desired menu. Then, press the [Enter] button. New Draft Message Registration Allows you to write and register a new draft message for later use.
Page 142 APPLICATION MENUS Searching Messages Allows you to search your saved draft messages. Press the button and use the direction buttons to select [3. Draft] ! ! ! ! Then, press the [Enter] button. Use the direction button to move to the message to be retrieved and press the [Menu] button.
Page 143: Volume Adjustment
6. Volume Adjustment Press the down direction Press the [Menu] button and use the direction buttons to select Then, press the [Enter] button. Selecting a Ring Type Allows you to select a ring type for incoming calls. Press the button and use the direction button to select ! ! ! ! [1.
Page 144: Ringer Volume
APPLICATION MENUS Ringer Volume Allows you to set the volume of the ringer. Press the [2. Ringer]. ! ! ! ! There are 8 volume levels. Press the [▼Volume▲] button to set the volume. Off-hook Volume Allows you to set the volume of the Off-hook ring that that indicates a waiting call. Press the button and use the direction buttons to select ! ! ! !
Page 145: Handset Volume
Handset Volume Allows you to set the volume when speaking through the handset. Press the [4. Handset]. ! ! ! ! There are 8 volume levels. Press the [▼Volume▲] button to set the volume. Speaker Volume Allows you to set the volume of the speaker when using the phone in speakerphone mode. Press the button and use the direction buttons to select ! ! ! !
Page 146: Bgm Volume
APPLICATION MENUS BGM Volume Allows you to set the Back Ground Music(BGM) volume when the BGM is set on the IP phone. If BGM is not available on your phone refer to your System Administrator. " Press the ! ! ! ! [6.
Page 147: Call Forwarding
7. Call Forwarding Allows you to forward your incoming calls to a specific extension, group of extensions or an external number when you are unable to receive an incoming call. The call forwarding option may not be available to all stations, please consult with your System Administrator.
Page 148: Configuration
Press the [Menu] button and use the direction buttons to select Then, press the [Enter] button. Changing a Password Allows you to change your 4-digit password, which is used to protect your IP phone privacy or set a variety of IP phone features. Initial value of your password is 1234.
Page 149: Locking A Ip Phone
Locked Out : Locked from making outgoing calls only. " Setting the Answering Mode Allows you to set the intercom answering mode of your IP phone. Press the [Menu] button and use the direction buttons to select [3. Answering Mode].
Page 150: Setting The Boss Answering Mode
[Send] button and you will be connected to the caller. Language Allows you to set the language displayed on the LCD screen of the IP phone. Press the [Menu] button and use the direction buttons to select ! ! ! ! [5.
Page 151: Setting The Method Of Cid Display
Setting the Method of CID Display Allows you to set the type of Caller ID(CID) display on the LCD screen of the IP phone. Press the [Menu] button and use the direction buttons to select. ! ! ! ! [6. CID Display].
Page 152: Setting Absent Messages
APPLICATION MENUS Setting Absent Messages Allows you to set a message to be displayed to internal callers on their LCD screen if you are absent for a while. Press the [Menu] button and use the direction buttons to select ! ! ! ! [7.
Page 153: Dial Mode
Overlap : Press the phone number to connect to another party immediately. " If you press a wrong number, hang up the IP phone and re-enter the phone number. Station ON/OFF Allows you to set or disable functions of your phone.
Page 154 APPLICATION MENUS The functions which can be tailored to your individual requirements in Station ON/Off are: AUTO HOLD : if ON an existing external call is automatically placed on hold if a CALL button, " button or trunk group button is pressed during call. For example to answer a second incoming call. AUTO TIMER : if ON, the stopwatch timer automatically starts during an external call.
Page 155: My Phone
Press the [Menu] button and use the direction buttons to select Then, press the [Enter] button. Select BG Allows you to set the initial background screen on the LCD of your IP phone. Press the [Menu] button and use the direction buttons to select ! ! ! ! [1.
Page 156: Entering The Name
APPLICATION MENUS Entering the Name Allows you to enter your name to identify your IP phone. The entered name is displayed on the LCD screen of the caller’s phone during an internal phone call. Press the [Menu] button and use the direction buttons to select ! ! ! ! [2.
Page 157: Viewing Status Information
Enbloc " This is a dial mode set in the IP phone by default. Enter the phone number and press the [Send] button to make a call. In the Enbloc mode, you can just delete an incorrect number using the [Cancel] button and re-enter the phone number without hanging up the IP phone and starting again.
Page 158: News Color
APPLICATION MENUS News Color Allows you to set the color of characters of OfficeServ News in the calendar screen. Press the [Menu] button and use the direction buttons to select ! ! ! ! [6. News Color]. Select ‘Light’ or ‘Dark’. Light "...
Page 159: Privacy Option
Privacy Option Allows you to restrict unauthorised access to the Application Menus on your phone. To access the Application Menus you must enter your phone is the privacy option is set. Press the [Menu] button and use the direction buttons to select ! ! ! ! [7.
Page 160: Version Information
APPLICATION MENUS Version Information Allows you to view the version of your phone. Press the [Menu] button and use the direction buttons to select ! ! ! ! [9. Version Info]. Then, press the [Enter] button. The version of your phone is displayed on the screen.
Page 161: Annex
Disconnect the power adaptor from the phone, and connect it again after about 10 seconds. (Refer to ‘Assembling the ITP-5012L IP phone’ section of ‘Preparation’ in this guide.) The phone does function after booting. If the screen of the phone displays ‘IP conflict’, you should consult your IT Manager.
Page 162 Check the data network cable is correctly connected to the LAN socket on the ITP-5012L phone. (Refer to ‘Assembling the ITP-5012L IP phone’ section of ‘Preparation’ in this guide.) The ITP-5012L phone does not ring and volume is too low.
Page 163 An alarm does not ring at the programmed time. Check the current time is set on the ITP-5012L phone correctly. If the current time setting needs to be changed, contact your System Administrator. Check if an alarm is set. (Refer to ‘Alarm Clock’ in the ‘Application Menus/E-Diary’ section of this guide.) ©...
Page 164: Product Specifications
ANNEX 2. Product Specifications The specifications and features of the ITP-5012L IP phone are as follows. Item Specification Model ITP-5012L Weight(kg) Size(mm) 266(width) X 206(length) X 122(height) Operating Temperature(°C) 0 to 45 Operating Humidity(%) 10 to 90 non condensing Ethernet 10/100BASE-T 2 Ports(LAN &...

This manual is also suitable for:

Officeserv ds-5012l

Samsung OfficeServ ITP-5012L User Manual

About this Guide

Safety Concerns

Preparation

Main Features

Checking the Parts in the Package

Name and Features of the ITP-5012L IP Phone

Assembling the ITP-5012L IP Phone

Things You Should Know

About Stations and Trunk Lines

Introduction of Main Screens

Using the Programmable Feature Screen

Using the Soft Menu Screen

Choosing a Function

Using a Function Code

Entering Characters

Volume Adjustment

Types of Signal Tone

Changing the Dial Mode

Telephone Status Indicator

Button LED

Getting Started

Entering the Environment Setup Mode

Editing

Network Settings

Load & Upgrade Settings

Setting System Authentication Information

Verifying Settings

Exiting Setup

Making a Call

Before Making a Call

Making an Lntercom Call

Making an Outside Call

Dialling Features

Answering a Call

Before Answering a Call

Answering an Intercom Call

Answering an Outside Call

Answering Calls at Other Extensions

Features Used During a Call

During an Intercom Call

During a Outside Call

During Intercom/Trunk Line Calls

Convenient Features

Call Forwarding

Do Not Disturb (DND)

Paging

Messaging

Executive/Secretary Hot Line

In/Out of Group

Group Listening

Caller ID (CID) Presentation

Call Duration Display

Door Phone Related Features

Background Music

Application Menus

Navigation Buttons

Entering Application Menus

Phone Book

E-Diary

Hyperlinkwakeup Call

Message

Volume Adjustment

Call Forwarding

Configuration

My Phone

Annex

Troubleshooting

Product Specifications

Quick Links

User Guide

Related Manuals for Samsung OfficeServ ITP-5012L

Summary of Contents for Samsung OfficeServ ITP-5012L