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IBM THINKPAD R40 User Manual

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R40 Series
Service and Troubleshooting Guide



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   Summary of Contents for IBM THINKPAD R40

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    ® ThinkPad R40 Series Service and Troubleshooting Guide...

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    ® ThinkPad R40 Series Service and Troubleshooting Guide...

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    IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

  • Page 5: Information About Hard Disk Capacity

    For more information about recovering your hard disk to the original preinstalled contents refer to your on-system help source, Access IBM. Press the blue Access IBM button or click the Access IBM icon on your desktop, and then browse the Learn section for various topics that cover backing up and recovering.

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    ® ThinkPad R40 Series Service and Troubleshooting Guide...

  • Page 7: Finding Information With Access Ibm

    Access IBM Predesktop Area. If Windows start correctly, press the Access IBM button during the startup sequence of your computer and start the Access IBM Predesktop Area. Use this area to run diagnostics, restore your backups (assuming you have made backups using...

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    IBM that explains what each part of Access IBM holds to help you. ® ThinkPad R40 Series Service and Troubleshooting Guide...

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    Some of the topics in your help system contain brief video clips that show you how to perform certain tasks, such as replacing your battery, inserting a PC Card, or upgrading your memory. Click play button to watch the video clip. Finding information with Access IBM...

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    viii ® ThinkPad R40 Series Service and Troubleshooting Guide...

  • Page 11: Table Of Contents

    Contents Important Notice for Users. Important Regulatory Notice for Users . Information about hard disk capacity. Finding information with Access IBM . Chapter 1. Overview of your new ThinkPad computer . Your ThinkPad at a glance Features . Specifications .

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    ® ThinkPad R40 Series Service and Troubleshooting Guide...

  • Page 13: Chapter 1. Overview Of Your New Thinkpad Computer

    Chapter 1. Overview of your new ThinkPad computer Your ThinkPad at a glance Features . © Copyright IBM Corp. 2003 Specifications . Caring for your ThinkPad computer .

  • Page 14: Your Thinkpad At A Glance

    Your ThinkPad at a glance Your ThinkPad at a glance Front view Rear view ® ThinkPad R40 Series Service and Troubleshooting Guide...

  • Page 15: Features

    – External monitor: Up to 2048-by-1536 v Brightness control Keyboard v 87-key, 88-key, or 92-key v UltraNav the model v Fn key function v Access IBM button v Volume control buttons v ThinkLight v Forward and Back keys ® 4 Processor-M ®...

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    Diskette drive - available on selected models To get the best performance from your diskette drives, use high-quality diskettes (such as IBM diskettes) that meet or exceed the following standards: v 1-MB, 3.5-inch, unformatted diskette: – ANSI (American National Standards Institute) X3.137 –...

  • Page 17: Specifications

    Specifications Size With a 13.3 or 14.1–inch display: v Width: 313 mm (12.3 in.) v Depth: 254 mm (10.0 in.) v Height: 38.8 mm (1.53 in.) With a 15.0–inch display: v Width: 329 mm (13.0 in.) v Depth: 267.5 mm (10.5 in.) v Height: 40.5 mm (1.59 in.) Environment v Maximum altitude without pressurization: 3048 m (10,000 ft)

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    Specifications v 6 cell Lithium-ion (Li-Ion) battery pack – Nominal voltage: 14.4 V dc – Capacity: 2.0 AH ® ThinkPad R40 Series Service and Troubleshooting Guide...

  • Page 19: Caring For Your Thinkpad Computer

    Caring for your ThinkPad computer Though your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer.

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    Register your ThinkPad products with IBM (refer to the Web page: This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables IBM to notify you about possible technical information and upgrades.

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    v Turn off your computer if you are replacing a device in a device bay, or else verify that the device is warm-or hot-swappable. v If you exchange drives in your computer, reinstall the plastic bezel faces (if supplied). v Store your external and removable hard disk, diskette, CD, DVD, and CD-RW/DVD drives in the appropriate containers or packaging when they are not being used.

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    Caring for your ThinkPad computer ® ThinkPad R40 Series Service and Troubleshooting Guide...

  • Page 23: Chapter 2. Solving Computer Problems

    Hard disk drive problems . . 13 Startup problems . . 16 Other problems . . 18 Starting IBM BIOS Setup Utility . . 18 Recovering pre-installed software . . 18 Upgrading the hard disk drive . . 19 Replacing the battery .

  • Page 24: Diagnosing Problems

    Test have been run and that it has found no problems, consider running more of the tests in PC-Doctor for Windows. If you are preparing to contact IBM for support, be sure to print the test log so that you can rapidly provide information to the help technician.

  • Page 25: Troubleshooting

    This message is displayed if you remove the Security Chip and reinstall it, The System has been or install a new one. To clear the error, enter the IBM BIOS Setup Utility. If tampered with. this does not solve the problem, have the computer serviced.

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    0200: Hard disk error The hard disk is not working. Make sure that the hard disk drive is attached firmly. Run the IBM BIOS Setup Utility; then make sure the hard disk drive is not disabled in the Startup menu.

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    Your computer was previously unable to complete the boot process. incomplete Turn the computer off; then turn it on to start the IBM BIOS Setup Utility. Verify the configuration and then restart the computer either by choosing the Exit Saving Changes option under the Restart item or by pressing F10.

  • Page 28: Errors Without Messages

    Unable to Set Page Frame Base Address. and save this file. CardBus Configuration Go to the IBM BIOS Setup Utility. Press F9 and then Enter to load the Error —Device Disabled default setting. Press F10 and then Enter to restart the system.

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    If the screen still remains blank, make sure that: v The battery is installed correctly. v The ac adapter is connected to the computer and the power cord is plugged into a working electrical outlet. v The computer power is on. (Turn on the power switch again for confirmation.) If these items are properly set, and the screen remains blank, have the computer serviced.

  • Page 30: A Password Problem

    IBM authorized servicer or marketing representative to have the password canceled. If you forgot your hard disk password, IBM will not reset your password or recover data from the hard disk. You must take your computer to an IBM authorized servicer or an IBM marketing representative to have the hard disk drive replaced.

  • Page 31: Ultranav Problems

    Solving computer problems If an external numeric keypad or a mouse is connected: 1. Turn off the computer. 2. Remove the external numeric keypad or the mouse. 3. Turn on the computer and try using the keyboard again. If the keyboard problem is resolved, carefully reconnect the external numeric keypad, external keyboard, or mouse, making sure that you have seated the connectors properly.

  • Page 32: Standby Or Hibernation Problems

    Change the mouse driver to Standard PS/2 IBM PS/2 TrackPoint. Drivers are provided in the C:\IBMTOOLS\DRIVERS directory on your hard disk drive. If your hard disk drive does not contain device drivers, refer to the ThinkPad Web site. For access to this Web site, open Access IBM by pressing the Access IBM button.

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    Solution: Make sure that: v The battery is charged. v The operating temperature is within the acceptable range. Refer to “Specifications” on page 5. If these items are correct, have the computer serviced. Problem: The computer immediately turns off. Solution: The battery power is getting low. Connect the ac adapter to the computer, or replace the battery with a fully charged one.

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    Solution: The computer cannot enter hibernation mode: v If you are using one of the IBM communication PC Cards. To enter hibernation mode, stop the communication program, and then remove the PC Card or disable the PC Card slot, using the Control Panel.

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    Note: Some models support Windows v If the hibernation mode is not enabled. To enable it, do as follows: For Windows 98: 1. Start the ThinkPad Configuration Program. 2. Click Power Management. 3. Click the Hibernation tab. 4. Click the Enable hibernation button. 5.

  • Page 36: Computer Screen Problems

    Solving computer problems Computer screen problems Problem: The screen is blank. Solution: v If the standby status indicator is on (in green), press Fn to resume from the standby mode. v If you are using the ac adapter, or using the battery, and the battery status indicator is on (in green), press Fn+Home to make the screen brighter.

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    7. Click Advanced. 8. Click the Adapter tab. 9. Make sure “ATI Mobility RADEON”, “ATI Mobility RADEON 7500”, or “ATI RADEON IGP 330M” is shown in the adapter information window. 10. Click the Monitor tab. 11. Make sure the Monitor type is correct. Note: Some models support Windows For Windows NT: 1.

  • Page 38: Battery Problems

    Solving computer problems v If you are using 32-bit color mode, change the color depth to 16-bit mode. v If you are using a desktop size of 1280×1024 or larger, reduce the desktop size and the color depth. Battery problems Problem: The battery cannot be fully charged by the power-off method in the standard charge time for your computer.

  • Page 39: Hard Disk Drive Problems

    Problem: The hard disk drive does not work. Solution: In the startup menu in IBM BIOS Setup Utility, make sure that there is no exclamation point ! to the left of the hard disk drive or its child node. If there is such a mark, the hard disk drive is disabled.

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    Solving computer problems A window such as this will appear: 3. After the Access IBM Predesktop Area opens to the Utilities page, you can select from the following icons: v Start setup utility opens the IBM BIOS Setup Utiltiy program.

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    Information gathers essential information about your PC that you can provide to call center technicians, if necessary. Help provides information about the various pages in Access IBM Predesktop area. Exit closes the Access IBM Predesktop Area and resumes the startup sequence that was interrupted. Chapter 2. Solving computer problems...

  • Page 42: Other Problems

    Solution: Refer to the Startup menu of the IBM BIOS Setup Utility. Make sure that the startup sequence in the IBM BIOS Setup Utility is set so that the computer starts from the device you want. Also make sure that the device from which the computer starts is enabled by checking that there is no ! mark preceding the device name.

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    Solving computer problems To avoid or reduce this problem, you can choose the following mode of operation, as follows: v Maximum Performance: Keeps the processor speed high at all times. To choose a mode, do the following: 1. Start the ThinkPad Configuration Program. 2.

  • Page 44: Starting Ibm Bios Setup Utility

    3. Turn on the computer; then, while the “To interrupt normal startup, press the blue Access IBM button” message is displayed at the lower-left of the screen, press the Access IBM button. The Access IBM Predesktop Area appears on the screen. (If you have deleted the service partition of the hard disk drive, or replaced the hard disk drive itself, the Access IBM does not appears.

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    Note: If you need to restore the settings to their original state as of the time of purchase, press the F9 key to load the default settings. You can also select an option in the Restart submenu to load the default settings or discard the changes.

  • Page 46: Recovering Pre-installed Software

    2. If possible, save all your files to media other than your hard disk. 3. Turn off your computer. 4. Turn on your computer. At the prompt, press the Access IBM button. (The prompt “To interrupt normal startup, press the blue Access IBM button”...

  • Page 47: Upgrading The Hard Disk Drive

    You can increase the storage capacity of your computer by replacing the hard disk drive with one of greater capacity. You can purchase a new hard disk drive from your IBM reseller or IBM marketing representative. Note: Replace the hard disk drive only if you upgrade it or have it repaired.

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    Upgrading the hard disk drive 5. Open the computer display; then stand the computer on its side and remove the hard disk drive by pulling the cover away from the computer. 6. Detach the cover from the hard disk drive. 7.

  • Page 49: Replacing The Battery

    Replacing the battery 1. Turn off the computer, or enter hibernation mode. Then disconnect the ac adapter and all cables from the computer. Note: If you are using a PC Card, the computer might not be able to enter hibernation mode. If this happens, turn off the computer. 2.

  • Page 50: Install A Memory Module

    Install a memory module Install a memory module To install the DIMM, do the following: 1. Turn off the computer; then disconnect the ac adapter and all cables from the computer. 2. Close the computer display, and turn it over. 3.

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    IBM button.. The Access IBM Predesktop Area appears on the screen. (If you have deleted the service partition of the hard disk drive, or replaced the hard disk drive itself, the Access IBM does not appear. Refer to the “Note” below.) Next, double-click the “Start setup utility” icon. The IBM BIOS Setup Utility screen appears.

  • Page 52: Install A Memory Module

    Install a memory module ® ThinkPad R40 Series Service and Troubleshooting Guide...

  • Page 53: Chapter 3. Getting Help And Service From Ibm

    Chapter 3. Getting help and service from IBM Getting help and service . Getting help on the Web . Getting help by fax © Copyright IBM Corp. 2003 . 42 Calling IBM . . 42 Getting help around the world .

  • Page 54: Getting Help And Service

    Getting help and service If you need help, service, technical assistance, or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for...

  • Page 55: Getting Help By Fax

    (LANs). You can call the IBM Automated Fax System 24 hours a day, 7 days a week. Follow the recorded instructions, and the requested information will be sent to your fax machine. In the U.S. and Canada, to access the IBM Automated Fax System, call 1-800-426-3395.

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    Hardware and software configuration information for your system Telephone numbers Note: Telephone numbers are subject to change without notice. For the latest list of IBM HelpCenter telephone numbers and hours of operation, visit the Support Web site at Country or region...

  • Page 57: Getting Help Around The World

    Uruguay Venezuela If you purchased your ThinkPad computer in Japan, the telephone number of the IBM Help Center is given to you as soon as you finish registering the computer. For detailed information, visit the Web site at Getting help around the world...

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    For more information about International Warranty Service, see Service Announcement 601-034 at Click Support & downloads, click Announcement letters, and click Announcements search. In the Search by letter number only field, type 601-034, and click Search.

  • Page 59: Appendix A. Important Safety Instructions

    If the 3-pin power cord is provided with this product, it must be used with a properly grounded outlet. © Copyright IBM Corp. 2003...

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    The battery pack contains a small amount of harmful substances. To avoid possible injury: v Replace only with a battery of the type recommended by IBM. v Keep the battery pack away from fire. v Do not expose it to water or rain.

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    DANGER Main battery safety notice DANGER Backup battery safety notice Appendix A. Important safety instructions...

  • Page 62: Modem Safety Information

    DANGER Follow the instruction below when installing or reconfiguring the Mini PCI option. To avoid shock hazard, disconnect all the cables and the ac adapter when you install the Mini PCI option or open the covers of the system or attached devices. Electrical current from power, telephone, and communication cables is hazardous.

  • Page 63: Laser Compliance Statement

    Laser compliance statement An optical storage drive (device), such as a CD-ROM, CD-RW, DVD-ROM drive and SuperDisk, which can be installed in the IBM ThinkPad computer is a laser product. The drive’s classification label (shown below) is on the surface of the drive.

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    DANGER Emits visible and invisible laser radiation when open. Avoid direct eye exposure. Do not stare into the beam or view it directly with optical instruments. Save these instructions. ® ThinkPad R40 Series Service and Troubleshooting Guide...

  • Page 65: Appendix B. Wireless Related Information

    The Wireless Fidelity (WiFi) certification as defined by the WECA (Wireless Ethernet Compatibility Alliance). IBM Integrated Bluetooth with 56K Modem is designed to be interoperable with any Bluetooth product that is compliant to Bluetooth Specification 1.1 as defined by the Bluetooth SIG. Following profiles are supported by IBM...

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    Because Wireless LAN Mini-PCI Adapter and Bluetooth Daughter Card operate within the guidelines found in radio frequency safety standards and recommendations, IBM believes the integrated wireless cards are safe for use by consumers. These standards and recommendations reflect the consensus of...

  • Page 67: Appendix C. Warranty Information

    Appendix C. Warranty information This appendix contains warranty information for your ThinkPad, warranty period, warranty service and support, and the IBM Statement of Limited Warranty. Warranty Period Contact your place of purchase for warranty service information. Some IBM Machines are eligible for on-site warranty service depending on the country or region where service is performed or the machine type.

  • Page 68: Warranty Service And Support

    IBM hardware repair - If the problem is determined to be caused by IBM hardware under warranty, trained service personnel are available to provide the applicable level of service, either on-site or at an IBM service center as determined by IBM.

  • Page 69: Calling For Service

    Date of Installation unless IBM or your reseller informs you otherwise. If a Machine does not function as warranted during the warranty period, and IBM or your reseller are unable to either 1) make it do so or 2) replace it with Appendix C. Warranty information...

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    Machine set-up and installation, will be provided WITHOUT WARRANTIES OF ANY KIND. Warranty Service To obtain warranty service for a Machine, contact IBM or your reseller. If you do not register your Machine with IBM, you may be required to present proof of purchase.

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    IBM or your reseller of changes in a Machine’s location. IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBM’s possession or 2) in transit in those cases where IBM is responsible for the transportation charges.

  • Page 72: Part 2 - Country-unique Terms

    EXCLUSION MAY NOT APPLY TO YOU. Governing Law Both you and IBM consent to the application of the laws of the country in which you acquired the Machine to govern, interpret, and enforce all of your and IBM’s rights, duties, and obligations arising from, or relating in any manner to, the subject matter of this Agreement, without regard to conflict of law principles.

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    Limitation of Liability: The following is added to this Section: Where IBM is in breach of a condition or warranty implied by the Trade Practices Act 1974 or other similar legislation, IBM’s liability is limited to the repair or replacement of the goods or the supply of equivalent goods.

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    IBM’s negligence; 2. as to any other actual damage arising in any situation involving nonperformance by IBM pursuant to, or in any way related to the subject ® ThinkPad R40 Series Service and Troubleshooting Guide...

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    PEOPLE’S REPUBLIC OF CHINA (PRC) Governing Law: The following replaces this Section: Both you and IBM consent to the application of the laws of the State of New York (except when local law requires otherwise) to govern, interpret, and enforce all your and IBM’s rights, duties, and obligations arising from, or relating in any manner to, the subject matter of this Agreement, without regard to conflict of law principles.

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    (1) an IBM reseller approved to perform warranty service or (2) from IBM. If you purchase an IBM Machine in a Middle Eastern or African country, you may obtain warranty service for that Machine from the IBM entity within the...

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    The minimum warranty period for Machines is six months. In case IBM or your reseller is unable to repair an IBM Machine, you can alternatively ask for a partial refund as far as justified by the reduced value of the unrepaired Machine or ask for a cancellation of the respective agreement for such Machine and get your money refunded.

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    Section: In such instances, regardless of the basis on which you are entitled to claim damages from IBM, IBM is liable for no more than: (items 1 and 2 unchanged). IRELAND Extent of Warranty: The following is added to this Section:...

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    The following item is added to this paragraph: 3. breach of IBM’s obligations implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982.

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    ® ThinkPad R40 Series Service and Troubleshooting Guide...

  • Page 81: Appendix D. Notices

    Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any IBM intellectual property right may be used instead.

  • Page 82: References To The Web Site Addresses

    Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. Electronic emission notices...

  • Page 83: Telecommunication Notices

    This product is in conformity with the protection requirements of EU Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to electro-magnetic compatibility. IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the fitting of non-IBM option cards.

  • Page 84: Fax Branding

    If they do, you will be given advance notice so as to give you an opportunity to maintain uninterrupted service. 6. If you experience trouble with this built-in modem, contact your IBM Authorized Seller, or the IBM Corporation, 500 Columbus Avenue, Thornwood, NY 10594, 1-800-772-2227, for repair/warranty information.

  • Page 85: Industry Canada Requirements

    Industry Canada requirements Notice The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications networks protective, operational, and safety requirements. The Department does not guarantee the equipment will operate to the user’s satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company.

  • Page 86: Notice For Australia

    Avant d’installer ce matériel, l’utilisateur doit s’assurer qu’il est permis de le raccorder aux installations de l’entreprise locale de télécommunication. Le matériel doit également être installé en suivant une méthode acceptée de raccordement. Dans certains cas, les fils intérieurs de l’entreprise utilisés pour un service individuel à...

  • Page 87: Notice For New Zealand

    Notice for New Zealand For the modem with approval number PTC 211/01/081 v The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty.

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    specifications, the associated equipment shall be set to ensure that calls are answered between 3 and 30 seconds of receipt of ringing. v For correct operation, the total of the RN’s of all devices connected to a single line at any time should not exceed 5. For modem with approval number PTC 211/01/134 The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with the minimum...

  • Page 89: Notice For European Union Countries

    Notice for European Union countries Hereby Ambit declares that this “J07M058” modem is in conformity with the essential requirements and other relevant provisions of Directive 1999/5/EC. Appendix D. Notices...

  • Page 90: Product Notice Requirements

    If you want to replace it with a new one, contact your place of purchase or ask for a repair service provided by IBM. If you have replaced it by yourself and want to dispose of the disused lithium battery, insulate it with vinyl tape, contact your place of purchase, and follow the instructions.

  • Page 91: Trademarks

    Your ThinkPad computer has a lithium ion battery pack or a nickel metal hydride battery pack. If you are a company ThinkPad computer user and need to dispose of a battery pack, contact the proper person in IBM sales, service, or marketing, and follow that person’s instructions. You can also see the instructions at

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    ® ThinkPad R40 Series Service and Troubleshooting Guide...

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    Appendix D. Notices...

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    Appendix D. Notices...

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  • Page 97

    Lotus SmartSuite Millennium Edition - License/CD SmartSuite® Millennium Edition prepares you for a new era in computing. Included with your new IBM Personal Computer is Lotus SmartSuite Millennium edition for Win. Lotus SmartSuite provides eight innovative applications with time saving features that give you a head start on your work and guide you through tasks with fewer steps to perform your tasks.

  • Page 98

    Internet or your company's intranet. Year 2000 Ready Be ready for the new millennium. SmartSuite applications are consistent with Lotus and IBM's definition for year 2000 readiness.* Compatibility With Microsoft Office and most other popular desktop applications. Integration with Lotus Notes and most other strategic enterprise systems.

  • Page 99

    If you already have a valid licence for Lotus SmartSuite Millennium edition or for Lotus SmartSuite 97, this document entitles you to make an additional copy of the software for use on the IBM PC boxed with this Lotus SmartSuite Millennium brochure. If you do not have the CD media for Lotus...

  • Page 100

    Limited introductory telephone support is included from IBM HelpWare for SmartSuite Millennium, at no charge purchase, when you register your IBM hardware. Follow these simple guidelines if you encounter a problem or have a question about Lotus SmartSuite Millennium: (1) Be at your computer.

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    Appendix D. Notices...

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    ® ThinkPad R40 Series Service and Troubleshooting Guide...

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    Appendix D. Notices...

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    ® ThinkPad R40 Series Service and Troubleshooting Guide...

  • Page 105: Index

    18 PC-Doctor for Windows 12 power switch problems 18 problems, troubleshooting 13 recovering software 34 © Copyright IBM Corp. 2003 safety instruction 47 standby problems 20 Startup problems 27 storage device, upgrading 35 telephone, help by 43...

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    ® ThinkPad R40 Series Service and Troubleshooting Guide...

  • Page 108

    Part Number: 92P1843...

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