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ThinkPad
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   Summary of Contents for IBM ThinkPad R40 series

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    ® ThinkPad R40 Series Service and Troubleshooting Guide...

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    ® ThinkPad R40 Series Service and Troubleshooting Guide...

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    IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

  • Page 5: Important Notice For Users

    For more information about recovering your hard disk to the original preinstalled contents refer to your on-system help source, Access IBM. Press the blue Access IBM button or click the Access IBM icon on your desktop, and then browse the Learn section for various topics that cover backing up and recovering.

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    ® ThinkPad R40 Series Service and Troubleshooting Guide...

  • Page 7: Finding Information With Access Ibm

    Access IBM button during the startup sequence of your computer and start the Access IBM Predesktop Area. Use this area to run diagnostics, restore your backups (assuming you have made backups using IBM Rapid Restore PC), restore to factory contents (ie, what was there when...

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    IBM that explains what each part of Access IBM holds to help you. ® ThinkPad R40 Series Service and Troubleshooting Guide...

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    Some of the topics in your help system contain brief video clips that show you how to perform certain tasks, such as replacing your battery, inserting a PC Card, or upgrading your memory. Click play button to watch the video clip. Finding information with Access IBM...

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    viii ® ThinkPad R40 Series Service and Troubleshooting Guide...

  • Page 11: Table Of Contents

    Information about hard disk capacity. . iii Appendix A. Important safety instructions Modem safety information . . 46 Finding information with Access IBM . Laser compliance statement . . 47 Chapter 1. Overview of your new ThinkPad computer . Appendix B. Wireless related information Your ThinkPad at a glance Wireless Interoperability .

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    ® ThinkPad R40 Series Service and Troubleshooting Guide...

  • Page 13: Computer

    Chapter 1. Overview of your new ThinkPad computer Your ThinkPad at a glance Specifications . Features . Caring for your ThinkPad computer . © Copyright IBM Corp. 2003...

  • Page 14: Your Thinkpad At A Glance

    Your ThinkPad at a glance Your ThinkPad at a glance Front view Rear view ® ThinkPad R40 Series Service and Troubleshooting Guide...

  • Page 15: Features

    87-key, 88-key, or 92-key ™ ® v UltraNav (TrackPoint and touch pad) v Fn key function v Access IBM button v Volume control buttons ™ v ThinkLight v Forward and Back keys Chapter 1. Overview of your new ThinkPad computer...

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    Diskette drive - available on selected models To get the best performance from your diskette drives, use high-quality diskettes (such as IBM diskettes) that meet or exceed the following standards: v 1-MB, 3.5-inch, unformatted diskette: – ANSI (American National Standards Institute) X3.137 –...

  • Page 17: Specifications

    Specifications Specifications Size With a 13.3 or 14.1–inch display: v Width: 313 mm (12.3 in.) v Depth: 254 mm (10.0 in.) v Height: 38.8 mm (1.53 in.) With a 15.0–inch display: v Width: 329 mm (13.0 in.) v Depth: 267.5 mm (10.5 in.) v Height: 40.5 mm (1.59 in.) Environment v Maximum altitude without pressurization: 3048 m (10,000 ft)

  • Page 18: Caring For Your Thinkpad Computer

    Caring for your ThinkPad computer Caring for your ThinkPad computer Though your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer.

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    Register your ThinkPad products with IBM (refer to the Web page: www.ibm.com/pc/register). This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables IBM to notify you about possible technical information and upgrades.

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    Caring for your ThinkPad computer v Turn off your computer if you are replacing a device in a device bay, or else verify that the device is warm-or hot-swappable. v If you exchange drives in your computer, reinstall the plastic bezel faces (if supplied).

  • Page 21: Chapter 2. Solving Computer Problems

    Errors without messages . . 14 Other problems . . 26 A password problem . . 16 Starting IBM BIOS Setup Utility . . 28 A power switch problem . . 16 Recovering pre-installed software . . 30 Keyboard problems .

  • Page 22: Diagnosing Problems

    Test have been run and that it has found no problems, consider running more of the tests in PC-Doctor for Windows. If you are preparing to contact IBM for support, be sure to print the test log so that you can rapidly provide information to the help technician.

  • Page 23: Troubleshooting

    This message is displayed if you remove the Security Chip and reinstall it, The System has been or install a new one. To clear the error, enter the IBM BIOS Setup Utility. If tampered with. this does not solve the problem, have the computer serviced.

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    0200: Hard disk error The hard disk is not working. Make sure that the hard disk drive is attached firmly. Run the IBM BIOS Setup Utility; then make sure the hard disk drive is not disabled in the Startup menu.

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    Your computer was previously unable to complete the boot process. incomplete Turn the computer off; then turn it on to start the IBM BIOS Setup Utility. Verify the configuration and then restart the computer either by choosing the Exit Saving Changes option under the Restart item or by pressing F10.

  • Page 26: Errors Without Messages

    NOEMS and save this file. CardBus Configuration Press F1 to go to the IBM BIOS Setup Utility. Press F9 and then Enter to Error —Device Disabled load the default setting. Press F10 and then Enter to restart the system.

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    Solving computer problems If the screen still remains blank, make sure that: v The battery is installed correctly. v The ac adapter is connected to the computer and the power cord is plugged into a working electrical outlet. v The computer power is on. (Turn on the power switch again for confirmation.) If these items are properly set, and the screen remains blank, have the computer serviced.

  • Page 28: A Password Problem

    IBM authorized servicer or marketing representative to have the password canceled. If you forgot your hard disk password, IBM will not reset your password or recover data from the hard disk. You must take your computer to an IBM authorized servicer or an IBM marketing representative to have the hard disk drive replaced.

  • Page 29: Ultranav ™ Problems

    Solving computer problems 3. Turn on the computer and try using the keyboard again. If the keyboard problem is resolved, carefully reconnect the external numeric keypad, external keyboard, or mouse, making sure that you have seated the connectors properly. If any keys on the keyboard still do not work, have the external numeric keypad, external keyboard, or mouse serviced.

  • Page 30: Standby Or Hibernation Problems

    Change the mouse driver to Standard PS/2 Port Mouse, and then reinstall IBM PS/2 TrackPoint. Drivers are provided in the C:\IBMTOOLS\DRIVERS directory on your hard disk drive. If your hard disk drive does not contain device drivers, refer to the ThinkPad Web site. For access to this Web site, open Access IBM by pressing the Access IBM button.

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    Solution: The computer cannot enter hibernation mode: v If you are using one of the IBM communication PC Cards. To enter hibernation mode, stop the communication program, and then remove the PC Card or disable the PC Card slot, using the Control Panel.

  • Page 32: Computer Screen Problems

    Solving computer problems For Windows XP or Windows 2000: 1. Start the ThinkPad Configuration Program. 2. Click Power Management. 3. Click the Hibernate tab. 4. Select the hibernate support checkbox. 5. Click OK. Note: You can enter hibernation mode by pressing Fn+F12 only if the PM driver for Windows 2000 or Windows XP has been installed.

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    Solving computer problems 3. Check if the color depth and resolution are correctly set. 4. Click Advanced. 5. Click the Adapter tab. 6. Make sure “ATI Mobility RADEON” or “ATI Mobility RADEON 7500” is shown in the adapter information window. 7.

  • Page 34: Battery Problems

    Solving computer problems Problem: A message, “Unable to create overlay window,” appears when you try to start DVD playback. You get poor or no playback while running video playback, DVD playback, or game applications. Solution: Do either of the following: v If you are using 32-bit color mode, change the color depth to 16-bit mode.

  • Page 35: Hard Disk Drive Problems

    Problem: The hard disk drive does not work. Solution: In the startup menu in IBM BIOS Setup Utility, make sure that there is no exclamation point ! to the left of the hard disk drive or its child node. If there is such a mark, the hard disk drive is disabled.

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    Solving computer problems A window such as this will appear: 3. After the Access IBM Predesktop Area opens to the Utilities page, you can select from the following icons: v Start setup utility opens the IBM BIOS Setup Utiltiy program.

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    Information gathers essential information about your PC that you can provide to call center technicians, if necessary. Help provides information about the various pages in Access IBM Predesktop area. Exit closes the Access IBM Predesktop Area and resumes the startup sequence that was interrupted. Chapter 2. Solving computer problems...

  • Page 38: Other Problems

    Solution: Refer to the Startup menu of the IBM BIOS Setup Utility. Make sure that the startup sequence in the IBM BIOS Setup Utility is set so that the computer starts from the device you want. Also make sure that the device from which the computer starts is enabled by checking that there is no ! mark preceding the device name.

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    Solving computer problems To avoid or reduce this problem, you can choose the following mode of operation, as follows: v Maximum Performance: Keeps the processor speed high at all times. To choose a mode, do the following: 1. Start the ThinkPad Configuration Program. 2.

  • Page 40: Starting Ibm Bios Setup Utility

    3. Turn on the computer; then, while the “To interrupt normal startup, press the blue Access IBM button” message is displayed at the lower-left of the screen, press the Access IBM button. The Access IBM Predesktop Area appears on the screen. (If you have deleted the service partition of the hard disk drive, or replaced the hard disk drive itself, the Access IBM does not appears.

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    Solving computer problems Note: If you need to restore the settings to their original state as of the time of purchase, press the F9 key to load the default settings. You can also select an option in the Restart submenu to load the default settings or discard the changes.

  • Page 42: Recovering Pre-installed Software

    2. If possible, save all your files to media other than your hard disk. 3. Turn off your computer. 4. Turn on your computer. At the prompt, press the Access IBM button. (The prompt “To interrupt normal startup, press the blue Access IBM button”...

  • Page 43: Upgrading The Hard Disk Drive

    You can increase the storage capacity of your computer by replacing the hard disk drive with one of greater capacity. You can purchase a new hard disk drive from your IBM reseller or IBM marketing representative. Note: Replace the hard disk drive only if you upgrade it or have it repaired.

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    Upgrading the hard disk drive 5. Open the computer display; then stand the computer on its side and remove the hard disk drive by pulling the cover away from the computer. 6. Detach the cover from the hard disk drive. 7.

  • Page 45: Replacing The Battery

    Replacing the battery Replacing the battery 1. Turn off the computer, or enter hibernation mode. Then disconnect the ac adapter and all cables from the computer. Note: If you are using a PC Card, the computer might not be able to enter hibernation mode.

  • Page 46: Install A Memory Module

    Install a memory module Install a memory module To install the DIMM, do the following: 1. Turn off the computer; then disconnect the ac adapter and all cables from the computer. 2. Close the computer display, and turn it over. 3.

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    IBM button.. The Access IBM Predesktop Area appears on the screen. (If you have deleted the service partition of the hard disk drive, or replaced the hard disk drive itself, the Access IBM does not appear. Refer to the “Note” below.) Next, double-click the “Start setup utility” icon. The IBM BIOS Setup Utility screen appears.

  • Page 48: Install A Memory Module

    Install a memory module ® ThinkPad R40 Series Service and Troubleshooting Guide...

  • Page 49: Chapter 3. Getting Help And Service From Ibm

    Chapter 3. Getting help and service from IBM Getting help and service . . 38 Calling IBM . . 39 Getting help on the Web . . 38 Getting help around the world . . 41 Getting help by fax .

  • Page 50: Getting Help And Service

    Getting help and service If you need help, service, technical assistance, or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for...

  • Page 51: Getting Help By Fax

    (LANs). You can call the IBM Automated Fax System 24 hours a day, 7 days a week. Follow the recorded instructions, and the requested information will be sent to your fax machine. In the U.S. and Canada, to access the IBM Automated Fax System, call 1-800-426-3395.

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    Hardware and software configuration information for your system Telephone numbers Note: Telephone numbers are subject to change without notice. For the latest list of IBM HelpCenter telephone numbers and hours of operation, visit the Support Web site at www.ibm.com/pc/support Country or region...

  • Page 53: Getting Help Around The World

    Spanish 0-800-100-2011 If you purchased your ThinkPad computer in Japan, the telephone number of the IBM Help Center is given to you as soon as you finish registering the computer. For detailed information, visit the Web site at www.ibm.com/jp/pc/ibmjreg Getting help around the world...

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    For more information about International Warranty Service, see Service Announcement 601-034 at http://www.ibm.com/. Click Support & downloads, click Announcement letters, and click Announcements search. In the Search by letter number only field, type 601-034, and click Search.

  • Page 55: Copyright Ibm Corp

    Appendix A. Important safety instructions © Copyright IBM Corp. 2003...

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    ® ThinkPad R40 Series Service and Troubleshooting Guide...

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    DANGER Backup battery safety notice Appendix A. Important safety instructions...

  • Page 58: Modem Safety Information

    Modem safety information ® ThinkPad R40 Series Service and Troubleshooting Guide...

  • Page 59: Laser Compliance Statement

    Laser compliance statement Appendix A. Important safety instructions...

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    ® ThinkPad R40 Series Service and Troubleshooting Guide...

  • Page 61: Appendix B. Wireless Related Information

    The Wireless Fidelity (WiFi) certification as defined by the WECA (Wireless Ethernet Compatibility Alliance). IBM Integrated Bluetooth with 56K Modem is designed to be interoperable with any Bluetooth product that is compliant to Bluetooth Specification 1.1 as defined by the Bluetooth SIG. Following profiles are supported by IBM...

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    Because Wireless LAN Mini-PCI Adapter and Bluetooth Daughter Card operate within the guidelines found in radio frequency safety standards and recommendations, IBM believes the integrated wireless cards are safe for use by consumers. These standards and recommendations reflect the consensus of...

  • Page 63: Appendix C. Warranty Information

    Battery pack - 1 year Warranty service and support With the original purchase of an IBM ThinkPad, you have access to extensive support. During the IBM Machine warranty period, you may call IBM or your reseller for problem-determination assistance under the terms of the IBM Statement of Limited Warranty.

  • Page 64: Before You Call For Service

    IBM hardware repair - If the problem is determined to be caused by IBM hardware under warranty, trained service personnel are available to provide the applicable level of service, either on-site or at an IBM service center as determined by IBM.

  • Page 65: Ibm Statement Of Limited Warranty Z125-4753-06 8/2000

    If a Machine does not function as warranted during the warranty period, and IBM or your reseller are unable to either 1) make it do so or 2) replace it with one that is at least functionally equivalent, you may return it to your place of purchase and your money will be refunded.

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    Machine set-up and installation, will be provided WITHOUT WARRANTIES OF ANY KIND. Warranty Service To obtain warranty service for a Machine, contact IBM or your reseller. If you do not register your Machine with IBM, you may be required to present proof of purchase.

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    IBM or your reseller of changes in a Machine’s location. IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBM’s possession or 2) in transit in those cases where IBM is responsible for the transportation charges.

  • Page 68: Part 2 - Country-unique Terms

    EXCLUSION MAY NOT APPLY TO YOU. Governing Law Both you and IBM consent to the application of the laws of the country in which you acquired the Machine to govern, interpret, and enforce all of your and IBM’s rights, duties, and obligations arising from, or relating in any manner to, the subject matter of this Agreement, without regard to conflict of law principles.

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    Limitation of Liability: The following is added to this Section: Where IBM is in breach of a condition or warranty implied by the Trade Practices Act 1974 or other similar legislation, IBM’s liability is limited to the repair or replacement of the goods or the supply of equivalent goods.

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    2. as to any other actual damage arising in any situation involving nonperformance by IBM pursuant to, or in any way related to the subject of this Statement of Limited Warranty, IBM’s liability will be limited to the charge paid by you for the individual Machine that is the subject of the claim.

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    PEOPLE’S REPUBLIC OF CHINA (PRC) Governing Law: The following replaces this Section: Both you and IBM consent to the application of the laws of the State of New York (except when local law requires otherwise) to govern, interpret, and enforce all your and IBM’s rights, duties, and obligations arising from, or relating in any manner to, the subject matter of this Agreement, without regard to conflict of law principles.

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    (1) an IBM reseller approved to perform warranty service or (2) from IBM. If you purchase an IBM Machine in a Middle Eastern or African country, you may obtain warranty service for that Machine from the IBM entity within the...

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    The minimum warranty period for Machines is six months. In case IBM or your reseller is unable to repair an IBM Machine, you can alternatively ask for a partial refund as far as justified by the reduced value of the unrepaired Machine or ask for a cancellation of the respective agreement for such Machine and get your money refunded.

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    In such instances, regardless of the basis on which you are entitled to claim damages from IBM, IBM is liable for no more than: (items 1 and 2 unchanged). IRELAND Extent of Warranty: The following is added to this Section:...

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    The following item is added to this paragraph: 3. breach of IBM’s obligations implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982.

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    ® ThinkPad R40 Series Service and Troubleshooting Guide...

  • Page 77: Appendix D. Notices

    Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any IBM intellectual property right may be used instead.

  • Page 78: References To The Web Site Addresses

    Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. Electronic emission notices...

  • Page 79: Telecommunication Notices

    This product is in conformity with the protection requirements of EU Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to electro-magnetic compatibility. IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the fitting of non-IBM option cards.

  • Page 80: Fax Branding

    If they do, you will be given advance notice so as to give you an opportunity to maintain uninterrupted service. 6. If you experience trouble with this built-in modem, contact your IBM Authorized Seller, or the IBM Corporation, 500 Columbus Avenue, Thornwood, NY 10594, 1-800-772-2227, for repair/warranty information.

  • Page 81: Industry Canada Requirements

    Industry Canada requirements Notice The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications networks protective, operational, and safety requirements. The Department does not guarantee the equipment will operate to the user’s satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company.

  • Page 82: Notice For Australia

    Avant d’installer ce matériel, l’utilisateur doit s’assurer qu’il est permis de le raccorder aux installations de l’entreprise locale de télécommunication. Le matériel doit également être installé en suivant une méthode acceptée de raccordement. Dans certains cas, les fils intérieurs de l’entreprise utilisés pour un service individuel à...

  • Page 83: Notice For New Zealand

    Notice for New Zealand For the modem with approval number PTC 211/01/081 v The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty.

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    specifications, the associated equipment shall be set to ensure that calls are answered between 3 and 30 seconds of receipt of ringing. v For correct operation, the total of the RN’s of all devices connected to a single line at any time should not exceed 5. For modem with approval number PTC 211/01/134 The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with the minimum...

  • Page 85: Notice For European Union Countries

    Notice for European Union countries Hereby Ambit declares that this “J07M058” modem is in conformity with the essential requirements and other relevant provisions of Directive 1999/5/EC. Appendix D. Notices...

  • Page 86: Product Notice Requirements

    If you want to replace it with a new one, contact your place of purchase or ask for a repair service provided by IBM. If you have replaced it by yourself and want to dispose of the disused lithium battery, insulate it with vinyl tape, contact your place of purchase, and follow the instructions.

  • Page 87: Trademarks

    Your ThinkPad computer has a lithium ion battery pack or a nickel metal hydride battery pack. If you are a company ThinkPad computer user and need to dispose of a battery pack, contact the proper person in IBM sales, service, or marketing, and follow that person’s instructions. You can also see the instructions at www.ibm.com/jp/pc/recycle/battery...

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    ® ThinkPad R40 Series Service and Troubleshooting Guide...

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    Appendix D. Notices...

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    NO RETURNS ACCEPTED. NO PROGRAM SERVICES ARE AVAILABLE FOR THESE PROGRAMS. THEY ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. IBM DISCLAIMS ALL WARRANTIES FOR THESE PROGRAMS, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

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    Appendix D. Notices...

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    AUCUN RENVOI NE SERA ACCEPTE.. AUCUN SERVICE DE PROGRAMME N’EST DISPONIBLE POUR CES PROGRAMMES. ILS SONT FOURNIS “EN L’ETAT” SANS AUCUNE GARANTIE D’AUCUNE SORTE. IBM EXCLUT TOUTE GARANTIE, EXPRESSE OU IMPLICITE, NOTAMMENT TOUTE GARANTIE DE QUALITE ET D’ADEQUATION A UN USAGE PARTICULIER.

  • Page 93

    Lotus SmartSuite Millennium Edition - License/CD SmartSuite® Millennium Edition prepares you for a new era in computing. Included with your new IBM Personal Computer is Lotus SmartSuite Millennium edition for Win. Lotus SmartSuite provides eight innovative applications with time saving features that give you a head start on your work and guide you through tasks with fewer steps to perform your tasks.

  • Page 94

    Internet or your company's intranet. Year 2000 Ready Be ready for the new millennium. SmartSuite applications are consistent with Lotus and IBM's definition for year 2000 readiness.* Compatibility With Microsoft Office and most other popular desktop applications. Integration with Lotus Notes and most other strategic enterprise systems.

  • Page 95

    If you already have a valid licence for Lotus SmartSuite Millennium edition or for Lotus SmartSuite 97, this document entitles you to make an additional copy of the software for use on the IBM PC boxed with this Lotus SmartSuite Millennium brochure. If you do not have the CD media for Lotus...

  • Page 96

    Limited introductory telephone support is included from IBM HelpWare for SmartSuite Millennium, at no charge for 30 days from date of purchase, when you register your IBM hardware. Follow these simple guidelines if you encounter a problem or have a question about Lotus SmartSuite Millennium: (1) Be at your computer.

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    Appendix D. Notices...

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    ® ThinkPad R40 Series Service and Troubleshooting Guide...

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    Appendix D. Notices...

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    ® ThinkPad R40 Series Service and Troubleshooting Guide...

  • Page 101: Index

    Important Wireless Regulatory Notice for Users iii Information about hard disk capacity iii keyboard problems 16 on-board help v password problems 16 PC-Doctor for Windows 10 power switch problems 16 problems, troubleshooting 11 recovering software 30 © Copyright IBM Corp. 2003...

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    ® ThinkPad R40 Series Service and Troubleshooting Guide...

  • Page 104

    Part Number: 92P1281 (1P) P/N: 92P1281...

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