IBM MAXIMO SG24-7645-00 Implementation Manual page 40

7645ProjPlan.fm
involvement at each stage. For each of the above mentioned phases, the
expectations from the customer are given in the below table
Table 3-1 Expectations from the customer
Phase
Requirement Gathering and
Analysis
Solution Design
Deployment
Testing and Go-Live
Support
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Maximo Essentials V7.1 - Implementer's Guide
Draft Document for Review May 23, 2008 10:14 am
Expectations from the Customer
Assign a single point of contact from within
Explain the project vision, short term and
long term objective
Facilitate meetings with individual process
owners
Facilitate meetings with tool owners
Procure hardware and software required for
the project
Review documentation
Review solution architecture
Review documentation and project plan
Provide hardware and software
Provide administrative access to systems
wherever required
Monitor project progress
Participate in reviews
Provide test and production environment
Provide data for User Acceptance Testing
Facilitate in UAT
Attend training
Provide man and material resources
required for training
Define support scope of work boundaries
Review support plan and SLAs