Printing Received Faxes - Brother MFC-J2510 Basic User's Manual

Paper Handling Difficulties (continued)
Difficulties
Machine feeds multiple pages.
There is a paper jam.
Paper jam reoccurs.
The paper jams when you use
2-sided copy or 2-sided print.

Printing Received Faxes

Difficulty
 Condensed print
 Horizontal streaks
Top and bottom sentences are

cut off
 Missing lines
Vertical black lines when receiving. The sender's scanner may be dirty. Ask the sender to make a copy to see if the
Left and right margins are cut off or
a single page is printed on two
pages.
Received colour fax prints only in
monochrome.
Suggestions
Do the following:
(See Loading paper and other print media on page 21.)
 Make sure the paper is loaded correctly in the paper tray.
 Remove all the paper from the tray and fan the stack of paper well, then put it
back in the tray.
 Make sure you do not push the paper in too far.
Make sure the Jam Clear Cover is closed correctly. (See Paper is jammed in the
back of the machine on page 121.)
Make sure the Base Pad in the paper tray is not dirty. (See Advanced User's
Guide: Cleaning the paper pick-up rollers.)
See Printer jam or paper jam on page 120. Make sure the paper guides are set to
the correct paper size.
If there is a repeat paper jam, a small piece of paper may be stuck in the machine.
Make sure paper is not still jammed in the machine. (See Additional paper jam
clear operations on page 125.)
Use one of the jam prevention settings, 2-sided 1 or 2-sided 2.
For copying
(See Advanced User's Guide: 2-sided copying.)
For printing
(See Software User's Guide: 2-sided / Booklet (Windows
(See Software User's Guide: 2-sided Printing (Macintosh).)
If paper jams occur often during 2-sided copying or 2-sided printing, the paper
feed rollers may be stained with ink. Clean the paper feed rollers. (See Advanced
User's Guide: Cleaning the paper feed rollers.)
Suggestions
Usually this is caused by a poor telephone connection. Make a copy; if your copy
looks good, you probably had a bad connection, with static or interference on the
telephone line. Ask the other party to send the fax again.
problem is with the sending machine. Try receiving from another fax machine.
If the received faxes are divided and printed on two pages or if you get an extra
blank page, your paper size setting may not be correct for the paper you are using.
(MFC-J2510/MFC-J4510DW: See Paper Size on page 40.)
(MFC-J4710DW: See Paper Size and Type (MFC-J4710DW) on page 41.)
Turn on Auto Reduction. (See Advanced User's Guide: Printing a reduced
incoming fax.)
Replace the colour ink cartridges that have reached the end of their life, and then
ask the other person to send the colour fax again.
(See Replacing the ink cartridges on page 99.)
Troubleshooting
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