If You Are Having Difficulty With Your Machine - Brother MFC-J2510 Basic User's Manual

If you are having difficulty with your machine

IMPORTANT
• For technical help, you must call Brother customer support. Calls must be made from within
the country where you purchased the machine.
• If you think there is a problem with your machine, check the following chart and follow the
troubleshooting tips. You can correct most problems by yourself.
• If you need additional help, the Brother Solutions Center offers the latest FAQs and
troubleshooting tips.
Visit us at http://solutions.brother.com/.
Printing Difficulties
Difficulty
No printout.
Suggestions
Check that the correct printer driver has been installed and chosen.
Check to see if the Touchscreen is showing an error message.
(See Error and maintenance messages on page 108.)
Make sure that the machine is online.
®
(Windows 7)
Click /Devices and Printers. Right-click Brother MFC-XXXXX (where
XXXXX is your model name) and choose See what's printing. Click Printer and
make sure that Use Printer Offline is unchecked.
®
(Windows Vista )
Click /Control Panel/Hardware and Sound/Printers. Right-click
Brother MFC-XXXXX (where XXXXX is your model name). If the printer is offline,
it will show Use Printer Online. Select this option to enable the printer.
®
(Windows XP)
Click Start/Control Panel/Printers and Other Hardware/Printers and Faxes.
Right-click Brother MFC-XXXXX (where XXXXX is your model name). If the printer
is offline, it will show Use Printer Online. Select this option to enable the printer.
One or more ink cartridges have reached the end of their life.
(See Replacing the ink cartridges on page 99.)
The document will not print if the old, unprinted data remains in the printer driver
spooler. Open the printer icon, and then delete all the data. Your printer icon can
be found in the following way:
®
(Windows 7)
Click /Devices and Printers/Printers and Faxes.
®
(Windows Vista )
Click /Control Panel/Hardware and Sound/Printers.
®
(Windows XP)
Click Start/Control Panel/Printers and Other Hardware/Printers and Faxes.
(Mac OS X v10.7.x)
Click System Preferences/Print & Scan.
(Mac OS X v10.5.8, 10.6.x)
Click System Preferences/Print & Fax.
Troubleshooting
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