Introduction
Basic Operations
Problems and Solutions
In case of these problems, try the suggested solutions.
• Cannot find imported images.
Windows
Macintosh
See
"Changing the Destination Folder"
• Add New Hardware Wizard appears when the camera/camcorder is connected to the com-
puter via an interface cable.
Windows
Click [Cancel] to close the wizard, and temporarily disconnect the camera/camcorder from the com-
puter. Try to resolve the problem by referring to
• Camera/camcorder not detected, Events dialog/AutoPlay/Device Stage not displayed, Images
not imported (when the camera/camcorder is connected to the computer via an interface
cable)
Windows
Your camera/camcorder may mistakenly be recognized as another device.
Uninstall the device as follows:
The following task requires administrator rights.
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Advanced
Operations
and check where images are being saved.
"Initial Troubleshooting Tips"
1
Access [Device Manager].
Windows 7:
Click the [Start] menu and select [Control
Panel] [System and Security] [System]
[Device Manager].
Windows Vista:
Click the [Start] menu and select [Control
Panel] [System and Maintenance]
[Device Manager].
Windows XP:
Click the [Start] menu and select [Control
Panel] [Performance and Maintenance]
[System]. On the [Hardware] tab, click
[Device Manager].
More Advanced
Operations
on the previous page.
Appendix
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