Receiving A Call; Making A Call; Re-Dial; Call Return - Cisco 7941 User Manual

Receiving a Call

•
To answer an incoming call, simply lift
the handset.
•
Press the Headset button to use the
headset.
To Answer Using Speaker Phone
•
Press the line button that is ringing
•
Press the Speaker button
•
Press the Answer softkey, which will
appear on the LCD display
Distinctive Rings
The Cisco 7941/7961 IP Phone has distinctive
rings for incoming calls:
•
Internal Calls – one ring
•
External Calls – two rings
•
Hunt Group or ACD Calls – three rings
•
Priority Ring – Identifies "priority callers"
with a different ring pattern. See Priority
Call.

Making a Call

Lift the handset, or press the Speaker
button, and dial the desired number.
To dial:
•
An internal extension - Dial the 3, 4, 5 or
6-digit extension
•
A local call - Dial the Outside Access
Digit (usually 9) + the local phone
number.
•
Long distance - Dial the Outside Access
Digit (usually 9) + 1 + the phone number
•
International - Dial the Outside Access
Digit (usually 9) + 011 + Country Code +
City Code + Phone Number

Re-dial

Calls the last number you dialed.
•
Press the Redial softkey, or dial *07

Call Return

Dials the number of the last incoming call
received at your phone.
To Return a Call
•
Dial *69
•
Verify the number and press 1
NOTE: If your phone has Toll Restrictions,
you may not be able to return restricted calls.
FeatureTel Cisco 7941/7961 IP Phone User Guide

Hold

To Place the Current Call on Hold
•
Press the Hold softkey button, or flash
the receiver button.
•
Hang up or place another call.
To Retrieve a Call on Hold
•
Lift the handset or flash the receiver
button.
NOTE: While on-hook, a new incoming call
has priority over the call on hold and rings
through first. If you answer the phone, you will
get the new call first.

Transfer

Transfer enables you to transfer an active call
to another extension or telephone number.
To Transfer a Call
•
Press the More softkey
•
Press the Trnsfer softkey
•
Dial the extension or telephone number
to which you want to transfer the call
•
If the called party answers, you may talk
privately with them before making the
transfer.
•
To complete the transfer, hang up.
•
To cancel the transfer, press the
Resume softkey to return to the holding
party.
•
If the called party does not answer, hang
up to transfer the call to that party's
Voice Mail, or press the Resume softkey
to return to the holding party.
To Transfer a Call to Voice Mail
•
Press the More softkey
•
Press the Trnsfer softkey
•
Dial "577" for Voice Mail
•
Dial the extension or Voice Mail
telephone number to which you want to
transfer the call.

Abbreviated Dialing

Abbreviated Dialing lets you create up to 100
personal 2-digit speed dial codes.
To program an Abbreviated Dial Code
•
Dial 75*
•
Follow the voice prompts
To modify an Abbreviated Dial Code
•
Dial 75*
•
Follow the instructions to program a new
Abbreviated Dial Code using the same
Abbreviated Dial Code
To use an Abbreviated Dial Code
•
Dial *3
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