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Appendix D. Service and Support
The following information describes the technical support that is available for your product, during the
warranty period or throughout the life of the product. Refer to your IBM Statement of Limited Warranty
for a full explanation of IBM warranty terms.
Online technical support
Online technical support is available during the life of your product through the Personal Computing
Support Web site at www.ibm.com/pc/support.
During the warranty period, assistance for replacement or exchange of defective components is available.
In addition, if your IBM option is installed in an IBM computer, you might be entitled to service at your
location. Your technical support representative can help you determine the best alternative.
Telephone technical support
Installation and configuration support through the IBM Support Center will be withdrawn or made
available for a fee, at IBM's discretion, 90 days after the option has been withdrawn from marketing.
Additional support offerings, including step-by-step installation assistance, are available for a nominal
fee.
To assist the technical support representative, have available as much of the following information as
possible:
v Option name
v Option number
v Proof of purchase
v Computer manufacturer, model, serial number (if IBM), and manual
v Exact wording of the error message (if any)
v Description of the problem
v Hardware and software configuration information for your system
If possible, be at your computer. Your technical support representative might want to walk you through
the problem during the call.
For the support telephone number and support hours by country, refer to the following table. If the
number for your country or region is not listed, contact your IBM reseller or IBM marketing
representative. Response time may vary depending on the number and nature of the calls received.
Phone numbers are subject to change without notice. For the latest phone number list, go to
www.ibm.com/pc/support and click Support Phone List.
Country or Region
Argentina
Australia
Austria
Belgium
© Copyright IBM Corp. 2004
Telephone Number
0800-666-0011
1300-130-426
01-24592-5901
Dutch 02-210-9820
French 02-210-9800
Country or Region
Malaysia
Mexico
Netherlands
New Zealand
Telephone Number
03-7727-7800
001-866-434-2080
020-514-5770
0800-446-149
D-1
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