HighSecLabs K304 User Manual page 34

Problem: DPP is not working (all channels)
Solutions:
Check that device is properly plugged into the DPP port.
•
Check that the DPP status LED indicating steady green. If not
•
illuminated at all the device is not recognized by the switch.
Problem: DPP is not working (one channel only)
Solutions:
Check that device is working properly when connected
•
directly to the PC.
Check that there is a DPP USB cable connected between
•
that PC and the required DPP port in the switch.
K304x-K308 Secure KM Switch User Manual
33
Section 5 - Troubleshooting