Trouble Shooting - INFOSEC 5000 User Manual

4. Trouble Shooting

If the UPS system does not operate correctly, please solve the problem by using the table below.
Symptom
No indication and alarm in the front
display panel even though the mains
is normal.
The icon and the warning code
flash on LCD display and alarm
beeps every second.
The icons and
LCD display and alarm beeps every
second.
Fault code is shown as 28, the icon
lights on LCD display, and
alarm beeps continuously.
The icons and
LCD display and alarm beeps twice
every second.
Fault code is shown as 43. The icon
lights on LCD display and
alarm beeps continuously.
Fault code is shown as 14, the icon
lights on LCD display, and
alarm beeps continuously.
Fault code is shown as 1, 2, 3, 4, 5,
11, 12, 13, 1A, 21, 24, 35, 36, 41 or 42
on LCD display and alarm beeps
continuously.
Battery backup time is shorter than
nominal value
The icons and
LCD display and alarm beeps every
second.
INFOSEC UPS SYSTEM – 4 rue de la Rigotière – 44700 Orvault – France – www.infosec-ups.com
63
Hot Line Tel : +33 (0)2 40 76 15 82 – fax : +33(0)2 40 94 29 51 – hotline@infosec.fr – 07 11 AA 59 203 09
Possible cause
The AC input power is not
connected properly.
EPO function is enabled.
flash on
The external or internal battery
is incorrectly connected.
Battery voltage is too low or
the charger is faulty.
UPS is overload.
UPS is overloaded. Devices
connected to the UPS are fed
flash on
directly by the electrical
network via the Bypass.
After repetitive overloads, the
UPS is locked in the Bypass
mode. Connected devices are
fed directly by the mains.
UPS in overload too long and
becomes faulty. Then UPS
shuts down automatically.
The UPS shuts down
automatically because short
circuit occurs on the UPS
output.
A UPS internal fault has
occurred. There are two
possible results:
1. The load is still supplied, but
directly from AC power via
bypass.
2. The load is no longer
supplied by power.
Batteries are not fully charged
Battery defect
Fan is locked or not working;
flash on
or the UPS temperature is too
high.
Remedy
Check that the input cable is
firmly connected to the mains.
Set the circuit to closed
position to disable EPO
function.
Check that all batteries are
connected properly.
Contact your dealer.
Remove excess loads from
UPS output.
Remove excess loads from
UPS output.
Remove excess loads from
UPS output first. Then shut
down the UPS and restart it.
Remove excess loads from
UPS output and restart it.
Check output wiring and that
connected devices are in short
circuit status.
Contact your dealer
Charge the batteries for at
least 7 hours and then check
capacity. If the problem
persists, consult your dealer.
Contact your dealer to replace
the battery.
Check fans and notify dealer.