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IVX
LCD D
ISPLAY
C
ID
ALLER
V
P
K
ISUAL
ARK
EYS
911 A
LERT
Display for users and idle agents indicates number of new
and old messages waiting in voice mail. During retrieval
of messages, the display shows the phone number (*if
Caller ID is active) associated with the message being
heard – plus a countdown display of the message dura-
tion. The display shows real time activity to ACD agents
indicating how many calls are holding and the length of
the longest holding call.
With Caller ID service activated with the service provider,
the name and/or number of the calling party will be dis-
played on incoming calls and during call waiting.
Additionally, the Caller ID will be displayed with mes-
sages to facilitate automatic callback to the calling party.
Note: Some limitation based on the service provider and
the local dialing patterns may exist.
These unique keys allow simplified "park & page" to
lighted park keys appearing on all stations. No need for
confusing park and retrieve codes. In addition, a dedicat-
ed hold key provides for exclusive hold.
This feature provides immediate line access if any station
dials 911 to report an emergency. A message will be sent
via the serial port indicating the start date, time, station
number, and end-time of the 911. Additionally, a warning
tone will sound at the operator station and the LCD dis-
play will show "911 CALL FROM X102 JOHN JAMES".
G
D
ENERAL
ESCRIPTION
1.5
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