Frequently Asked Questions - PINKERTON User Manual

PINKERTON User Manual

Frequently Asked Questions

General Questions
Q Can an alarm be caused when the system is OFF?
A Yes. Some Zones may have been programmed to be on all the time. These are
termed "24 Hour Zones". If a 24 Hour Zone causes an alarm when the alarm system is
OFF, just turn the alarm system OFF using your user code and the key.
Q How can I tell the system is ON, OFF or in HOME mode?
A By looking at the ON light you can tell whether the alarm system is ON or OFF. If
the ON light is on then the alarm system is on in AWAY mode. If the ON light is
flashing then the alarm system is on in HOME mode. If the light is off then the alarm
system is OFF (except for any 24 Hour Zones).
Q What happens if the power is turned off?
A If the mains power is turned off your alarm system will continue to operate on its
own internal battery for many hours and will indicate the fact by turning on the AC
Fail light. When the power is again turned on the internal battery will begin recharging.
Your alarm system may be programmed to report the power failure and also report
when the power is reinstated.
Q When does the system use my telephone?
A If your alarm system is programmed to report openings and closings, (every time
you arm the alarm system in AWAY mode and when you disarm it), the alarm system
will report to the monitoring station. However, it will only report an opening or closing
after the appropriate entry or exit delay has expired. The alarm system will also use
your telephone if you have an alarm which is to be reported, if the mains power fails, or
if the back-up battery runs low. While the alarm system is using the telephone line the
"On-Line" light will be on and the telephone handset that uses that line will be
disconnected for the duration of the call.
Q What happens if the alarm system answers the telephone before I get
to it?
A Your PINKERTON alarm may be programmed to answer the telephone after 15
rings. If it answers the call after 15 rings, and before you can get to the telephone, it
will automatically hang-up after 30 seconds if it does not hear any tones.
Q How can I tell if I've had an alarm?
A If an alarm has occurred on a Zone, the respective Zone light on the keypad will be
flashing until the PINKERTON alarm is turned OFF. Use the REVIEW mode to view
past Zone alarms.
If programmed, the strobe light flashes continuously until the alarm system is turned
OFF.
27