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Chapter 5 Customer Service
5.1 Warranty
The following warranty applies to all Wegener Communications products
including the DTV720 Transport Stream Multiplexer:
5.2 Technical Support
In the event that the unit should fail to perform as described, or if you need
help resolving problems with your DTV720, contact Wegener Communica-
tions Customer Service at (770) 814-4057, FAX (678) 624-0294, or E-mail
service@wegener.com.
To return a product for service:
NOTE:All returned material must be shipped freight prepaid. C.O.D.
Shipments will not be accepted.
Please contact Customer Service at the number above if you have any ques-
tions about obtaining service for your DTV720.
wegener.com
All Wegener Communications products are warranted against defective materials and
workmanship for a period of one year after shipment to customer. Wegener
Communications' obligation under this warranty is limited to repairing or, at Wegener
Communications' option, replacing parts, subassemblies, or entire assemblies. Wegener
Communications shall not be liable for any special, indirect, or consequential damages.
This warranty does not cover parts or equipment which have been subject to misuse,
negligence, or accident by the customer during use. All shipping costs for warranty repairs
will be prepaid by the customer. There are no other warranties, express or implied, except
as stated herein.
a) Obtain a Return Material Authorization (RMA) number by completing
and faxing a copy of the RMA Request Form to (678) 624-0294. You
may E-mail the same information instead to: service@wegener.com
b) To help us identify and control returned units, plainly write the RMA
number on the outside of the product-shipping container. This will help
us return your unit to you as quickly as possible.
c) Return the product, freight prepaid, to the address below:
Service Department RMA# ________
Wegener Communications, Inc.
359 Curie Drive
Alpharetta, GA 30005
47
800043-01 Rev. B
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