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SERVICE DIAGNOSIS
On constant pilot models, the pilot light will be between 3/8" to 1/2" high and burn clear blue. The constant
pilot consumes about 180 BTU/hr. of gas and is used to ignite the burners.
The following diagnosis is only to be used as a guide to qualifi ed service personnel. Keating recommends that
you use a qualifi ed & licensed service company. (Equipment still under warranty requires it.) Call 1-800-KEATING
if you need assistance in locating a qualifi ed service company.
NOTE: To correctly and quickly diagnose the system, the chart below should be followed in sequential order.
TROUBLE SHOOTING CHART
PROBLEM
Constant pilot won't light
Delayed ignition
Flames are too high
Flames are low or come out of burner
air shutter
ORDERING PARTS
Parts may be ordered by calling 1-800-KEATING or your local Keating service company. You may also order on-
line at Keating's part store, www.keatingofchicago.com
Refer to the Keating Hot Plate Limited Warranty for complete service and ordering information.
The model/serial plate is located on the front of the control panel. The serial and model numbers are necessary
when ordering.
WARNING AND OPERATING PLATES
All warning and operating plates on the Keating Gas Hot Plate should be in place at all times.
If plates are damaged or lost, replace them immediately.
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PROBABLE CAUSE
a. Gas isn't turned on.
b. Clogged constant pilot orifi ce.
a. Low gas supply or pressure.
b. Low pilot fl ame height.
a. Gas valve (infi nite control) set too high.
b. Excessive gas supply or pressure.
c. Exhaust problems.
a. Gas valve (infi nite control) set too low.
b. Low gas supply or pressure.
SOLUTION
a. Turn gas valve on. If using fl exible
connector with quick disconnect, make
sure that the quick disconnect is
completely engaged.
b. Clean the pilot orifi ce.
a. Verify size of incoming gas line to
equipment and check gas pressure.
b. Adjust pilot fl ame height. Use a
qualifi ed service company.
a. Turn valve counterclockwise to
decrease gas fl ow.
b. Check to see if an inline regulator is
present in the main gas line. Have a
qualifi ed service person adjust it and
check orifi ces to ensure proper sizes. If
an inline regulator is not present, have
one installed.
c. Contact your HVAC representative.
a. Turn valve clockwise to increase gas
fl ow.
b. Verify size of incoming gas line to
equipment and check gas pressure.
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