Q-See Product Warranty; Technical Support - Q-See QC series User Manual

A.4 Q-SEE PRODUCT WARRANTY
Thank you for choosing Q-See to provide for your security needs, and welcome to the
Q-See community! We stand behind the quality of all of our products, and we want you to
know that we're here to help you should you ever need assistance with your Q-See purchase.
To receive full warranty benefits and lightning fast support, register your products at
www.Q-See.com.
Be sure to keep your receipt, invoice, purchase order, or order confirmation it in a safe place
- you'll need a copy of as a proof of purchase to be able to obtain warranty service.
What does my warranty cover?
Q-See warrants that your product is free from defects in materials and workmanship, with the
exceptions stated below. If your product is not operating properly due to a product defect, Q-See
will repair or replace your product according to the guidelines stated in this warranty policy.
What doesn't my warranty cover?
Your warranty doesn't cover the following:
• Misuse
• Accident
• Modification or alteration to hardware or software, including the removal of any Q-See
logos or brand identification
• Cut or spliced cables or wires
• Products that have been painted
• Wires coated in insulation, caulk, or other materials
• Tampering or unauthorized repairs
• Unsuitable physical or operating environment beyond product specifications
• Improper maintenance
• Incorrect power supplies being used with products
• Power fluctuations or surges – please be sure to use a surge protector
• Failure caused by a non-Q-See product being used with your Q-See products
• Loss of data – please be sure to regularly back up any recorded data on your hard drive
that you want to keep to a separate storage product, like an external hard drive or a
computer.
How long does my warranty last?
From the date of purchase, your products will be covered by your warranty for two (2) years.
Warranty service does not extend your warranty.If you decide to employ an installer to set up
and install your system, we are not responsible for installation costs, and won't be able to
reimburse you for any installation fees.
For the full Q-See warranty terms and policies, please visit www.Q-See.com/Support.
A.5 TECHNICAL SUPPORT
• Most problems can be solved online via our 24/7 knowledge base at
www.Q-See.com/Support
• Live chat is available at the same address from Monday to Friday 6am to 7pm
Saturday and Sunday 9am to 5pm. All times are Pacific.
2-year Limited Warranty
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