Warranty Inspection And Repairs; Non-Warranty Repairs - Team Losi Aftershock Operation Manual

withstand the rigors of shipping without additional protection. Ship via a carrier that provides tracking and insurance for
lost or damaged parcels, as Horizon is not responsible for merchandise until it arrives and is accepted at our facility. A
Service Repair Request is available at www.horizonhobby.com on the "Support" tab. If you do not have internet access,
please include a letter with your complete name, street address, email address and phone number where you can be
reached during business days, your RMA number, a list of the included items, method of payment for any non-warranty
expenses and a brief summary of the problem. Your original sales receipt must also be included for warranty consideration.
Be sure your name, address, and RMA number are clearly written on the outside of the shipping carton.

Warranty Inspection and Repairs

To receive warranty service, you must include your original sales receipt verifying the proof-of-purchase date. Provided
warranty conditions have been met, your Product will be repaired or replaced free of charge. Repair or replacement
decisions are at the sole discretion of Horizon Hobby.

Non-Warranty Repairs

Should your repair not be covered by warranty the repair will be completed and payment will be required without
notification or estimate of the expense unless the expense exceeds 50% of the retail purchase cost. By submitting the item
for repair you are agreeing to payment of the repair without notification. Repair estimates are available upon request. You
must include this request with your repair. Non-warranty repair estimates will be billed a minimum of ½ hour of labor. In
addition you will be billed for return freight. Please advise us of your preferred method of payment. Horizon accepts money
orders and cashiers checks, as well as Visa, MasterCard, American Express, and Discover cards. If you choose to pay by
credit card, please include your credit card number and expiration date. Any repair left unpaid or unclaimed after 90 days
will be considered abandoned and will be disposed of accordingly. Please note: non-warranty repair is only available on
electronics and model engines.
United States
Electronics and engines requiring inspection or repair should be shipped to the following address:
All other Products requiring warranty inspection or repair should be shipped to the following address:
Please call 877-504-0233 or e-mail us at productsupport@horizonhobby.com with any questions or concerns regarding this
product or warranty.
United Kingdom
Electronics and engines requiring inspection or repair should be shipped to the following address:
Please call +44 (0) 1279 641 097 or e-mail us at sales@horizonhobby.co.uk with any questions or concerns regarding this
product or warranty.
Horizon Service Center
4105 Fieldstone Road
Champaign, Illinois 61822
USA
Horizon Product Support
4105 Fieldstone Road
Champaign, Illinois 61822
USA
Horizon Hobby UK
Units 1-4 Ployters Rd
Staple Tye
Harlow, Essex
CM18 7NS
United Kingdom
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Complaince for the European Union
Instructions for Disposal of WEEE by Users in the European Union
This product must not be disposed of with other waste. Instead, it is the user's responsibility to dispose
of their waste equipment by handing it over to a designated collection point for the recycling of waste
electrical and electronic equipment. The separate collection and recycling of your waste equipment at the
time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that
protects human health and the environment. For more information about where you can drop off your
waste equipment for recycling, please contact your local city office, your household waste disposal service
or where you purchased the product.
The associated regulatory agencies of the following countries recognize the noted certifications for this product as
authorized for sale and use:
UK
FI
CZ
AT
NL
Declaration of Conformity
(in accordance with ISO/IEC 17050-1)
No. HH20091106
Product(s): LOS Aftershock LE
Item Number(s): LOSB0012LE
Equipment class: 2
The object of declaration described above is in conformity with the requirements of the specifications listed below,
following the provisions of the European R&TTE directive 1999/5/EC:
EN 300-328 Technical requirements for Radio equipment.
EN 301 489-1, 301 489-17 General EMC requirements
Signed for and on behalf of:
Horizon Hobby, Inc.
Champaign, IL USA
Nov 06, 2009
DE DK BG SE
EE LV LT PL
SK HU RO SI
IT ES PT IE
LU MT CY GR
Steven A. Hall
Vice President
International Operations and Risk Management
Horizon Hobby, Inc.
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