What To Do If You Move; Year Limited Warranty - Ecobee SMART THERMOSTAT User Manual

What to do if you move

If you decide to move there a few things you should consider with
regards to your ecobee system;
If you did not activate your personalized web portal you simply take
the Smart Thermostat with you or leave it in the house.
If you registered with www. ecobee.com, you need to update your
web portal to reflect the change.
Leaving it behind
Log onto your web account and delete the device you are leaving
behind. This terminates the association between your Smart
Thermostat and your personalized web portal.
You can always choose to add another device for your new home
with this same account.
The new homeowner will need to register the Smart Thermostat
and set up their own web portal.
Taking it with you
If you are taking the device with you, you will need to re-connect the
device to the Internet and possibly re-register if your IP information
changes. To re-register follow the original web registration procedure
in this manual.
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3-Year Limited Warranty

Ecobee warrants that for a period of three (3) years from the date
of purchase by the consumer ("Customer"), the ecobee Smart
Thermostat (excluding battery) (the "Product") shall be free of
defects in materials and workmanship under normal use and service.
During the warranty period, ecobee shall, at its option, repair or
replace any defective Products, at no charge for labour or materials. Any
replacement and/or repaired device are warranted for the remainder
of the original warranty or ninety (90) days, whichever is longer.
If the product is defective, call ecobee Customer Service at
1-877-9-ecobee. Ecobee will make the determination whether a
replacement product can be sent to you or whether the product
should be returned to the following address: ecobee Customer
Service, 333 Adelaide Street West, 6th Fl., Toronto, ON M5V 1R5,
Canada. In the event of a failure of a Product, Customer may:
(a) if Customer did not purchase the Product directly from ecobee,
contact the third party contractor from whom the Product was
purchased to obtain an equivalent replacement product, provided
the contractor determines that the returned Product is defective and
Customer is otherwise eligible to receive a replacement product;
(b) contact ecobee directly for service assistance at 1-877-9-ecobee and
ecobee will make the determination whether an advance equivalent
replacement Product can be sent to Customer with return shipping
supplies (in which case a hold shall be put on Customer's credit card for
the value of the replacement Product until ecobee has received
the defective Product). Product should be returned to the following
address: ecobee Customer Service, 333 Adelaide Street West, 6th Fl.,
Toronto, ON M5V 1R5, Canada. If the returned Product is found by
ecobee to be defective and Customer is otherwise eligible to receive
a replacement product, no amount shall be charged to Customer's
credit card; or
(c) ship the defective Product directly to ecobee, in which case
Customer shall contact ecobee directly at 1-877-9-ecobee, so ecobee
can make the required shipping arrangements. Upon receipt of the
defective Product, ecobee will ship an equivalent replacement
product to Customer, provided the returned Product is found by
ecobee to be defective and Customer is otherwise eligible to receive
a replacement product.
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