Internet Troubleshooting - ZyXEL Communications VMG8324 User Manual

6. Internet troubleshooting

I can't get a connection:
ˉ Check that all cables are attached correctly and that your computer and router
are switched on
ˉ If you're using a wireless connection, try a wired connection instead to isolate
where the problem lies
ˉ Some laptops have a switch to turn the wireless connection off or on. Make
sure this switch is set to 'on'
ˉ Turn off both your computer and router. After a minute or so, turn them on and
try again
ˉ Make sure you've entered the web address in your browser correctly. For
example: http://www.seethelight.co.uk
My connection is slow:
ˉ Check your computer for viruses by running anti-virus software. You can get a
free download of AVG anti-virus software at
ˉ Empty your internet browser's cache. If you are unsure how to do this, consult
your browser's help menu.
ˉ Note: Customers with a VMG8924 router will need to connect to the 5GHz
frequency using an 802.11ac compatible device, to get the most of out their
wireless speeds.
I get an error message when I connect my PC to the wireless network:
ˉ Try disabling your computer's firewall and try again, remember to ensure that
you have your firewall enabled before connecting to the internet
ˉ If your connection works when the firewall is disabled, then contact your
supplier for further advice
If you've checked the above:
ˉ Check that the correct lights are illuminated on your router (for more on this
see 4. About your
ˉ Check that the lights on your ONT are showing that your service is working
properly (for more on this see
Internet User Guide- Zyxel VMG8324/VMG8924
router)
1. Your fibre
routers
www.seethelight.co.uk.
equipment)
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Last Amended:11/03/2014