Napoleon TERRACE AND PATIO HEATER User Installation And Operation Manual page 9

● If you cannot repair a leak, turn off gas supply at the cylinder valve and contact
the retailer where you purchased the heater or a qualified technician.
● Do not alter or modify in any way.
● The installation of this appliance should be done by a certified gas technician in
accordance with all local, building and municipal codes.
● Contact the manufacturer at 1 – 866 – 820 – 8686 for replacement parts.
This product has a one year limited warranty, which covers workmanship and material
quality. NAC warrants to the original purchaser only, that when this product is subject
to normal use. It is free from defects in workmanship and materials for a period of
one year from original date of purchase. This warranty does not cover damage caused
by misuse, lack of maintenance, hostile environments, improper fuel/gas supply,
wind/weather damage, damage or repairs related to spider or insect nesting, accidents
or alterations. This warranty is non-transferable and may not be extended what
so ever scratches, dents, corrosion or discoloring due to heat or damage from abrasive
or chemical cleaners. NAC is not liable for any transportation costs, labor costs, or
duties relating to the delivery or installation of replacement parts.
NAC reserve the right to have its representative inspect any product or part prior to
honoring any warranty claim. Warranty is limited to providing a replacement part or a
repair part, at our option, during the warranty period. Any work or repair of this product
must be performed by qualified service personnel. The warranty period is not extended
by the repair or replacement. NAC is not responsible for the installation, labor or any
other expenses associated with the re-installation of a warranted part.
The bill of sale or copy will be required together with the serial and model numbers
When making any warranty claims. Do not return parts to our address without first
Obtaining a return authorization number. The customer service department is available
between 9AM and 5PM(EST).
NAC Customer Care
214 Bayview Drive
Barrie, ON
Canada,L4N 4Y8
1 – 866 – 820 – 8686
1 – 705 – 727 – 4282
E-mail: wecare@napoleonproducts.com
This warranty may give you specific legal rights that vary by state or province.
Limited Product Warranty