Troubleshooting - Philips SimplyGO User Manual

SimplyGo User Manual

Troubleshooting

The table below lists common problems and actions you can take� If you are
unable to resolve a problem, please contact your home care provider�
Problem
Device Won't
Turn On
Device Will Not
Trigger A Pulse
Of Oxygen
Oxygen
Not At Full
Concentration
Alarm Occurs
26
Possible Cause
Battery is depleted�
Battery is not
installed correctly�
Power button not
pressed twice�
SimplyGo is not
turned on�
Cannula tubing is
kinked or twisted�
Device malfunction� Contact your home care provider�
Device is warming
up�
The device needs
your attention�
What You Should Do
Use the AC or DC power cords to
operate the device (with the battery
inserted) to recharge the battery� If
this does not resolve the problem,
contact your home care provider�
Remove the battery and re-install it
correctly�
Press the power button twice�
Press the power button twice�
Make sure the tubing is connected
properly to the oxygen outlet port
and that it is free of any obstruction�
Wait 10 minutes for the device to
deliver oxygen at the prescribed
concentration� If the condition
persists, contact your home care
provider�
See the Alarm Indicators and Screen
Symbols section for information
about specific alarms and what you
should do�