Troubleshooting And Precautions; Troubleshooting - HiSonus livOn HSP-M1 User Manual

Troubleshooting and Precautions

Troubleshooting

 The device cannot be turned on, or LED is not
changed from white to other color after turning on.
• Please try again after charging battery.
• Please try again after press "Reset" button in "Reset" hole
with paper clip.
• If the problem persists, try to boot with "Recovery Mode"
by pressing Volume+ and power button simultaneously.
(LED is cyan) If successful, connect device to PC with USB
cable and upgrade firmware, initialize device and set up
again from "Primary Setup".
 PC cannot recognize device by USB connection.
• The USB cable should be connected after completion of
booting device. Please try again in this order.
• Please try to connect to other USB port of PC, and install
USB driver again.
 Controller app cannot find Player device.
• Hotspot Mode : Please check whether "Personal Hotspot" of
your smartphone is activated. If yes, check whether SSID
and password are correctly set to Player.
• Wi-Fi Mode : Please check whether smartphone and Player
are connected to the same Wi-Fi AP. Also check if its SSID
and password are correctly set to Player.
• Player AP Mode : Please check if you entered SSID and
password correctly to your smartphone.
 The music files in MicroSD card are not listed.
• Please check whether the card is formatted with FAT, if not,
try again after formatting with FAT and copying music files.
 The channel of remote server is not activated.
• Samba server : Check whether IP address, share-name and
password are correct by checking whether other PC can
share the directory with the same share-name properly.
• FTP server : Check whether IP address, logon ID and
password are correct by connecting with FTP from other PC
to the server and logon with the same ID and password.
 I can't hear the music by selecting a music file.
• If the problem is in a certain file, the file has corrupted data
or its format may not be interoperable with livOn Player.
Please send it to HiSonus via support e-mail.
 The device is stopped, the buttons doesn't work.
• Please press "Reset" button in "Reset" hole with paper clip,
and turn on again.
 The file name is showed with broken characters.
• The title in tag or filename is not coded with UTF-8, but it
doesn't affect to play.
29