If Cti Service Is Used - Panasonic KX-TD500 User Manual

2.8.4 If CTI Service is Used

Using a CTI code (CTI Code Entry)
A CTI Code (max. 16 digits) can be sent from the KX-TD500 to the CTI application (such as
Panasonic Call Centre Management Software, CMS). The code is interpreted by the application for
suitable action. For example, in CMS, code 20 means the ACD agent wishes to take a break.
The feature number of CTI Code Entry is blank by default.
You must specify it by System Programming (Numbering Plan).
PT / SLT
Off-hook.
Dial feature number.
Display PT
Off-hook.
Dial feature number.
• The delimiter "99" is available for rotary type SLTs only.
User Manual
feature number
D.Tone 3
feature number
D.Tone 3
CTI code
Enter CTI code
(max. 16 digits).
"Enter ID Code"
CTI code
is displayed.
Enter CTI code
(max. 16 digits).
OR
9 9
Press # or dial 99.
9
Press # or dial 99.
Operation
OR
9
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