Phonak Q90 User Manual
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Phonak Q90 User Manual

Hearing system
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Phonak Sky Q
Q90, Q70, Q50
User Guide

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Summary of Contents for Phonak Q90

  • Page 1 Phonak Sky Q Q90, Q70, Q50 User Guide...

  • Page 2: Table Of Contents

    Contents 1. Welcome 2. Important safety information: Please read before operating your hearing aid for the first time Hazard warnings Information on product safety 3. Hearing aid description 4. Step-by-step instructions for using the hearing aid Step 1. Getting to know your hearing aid Step 2.
  • Page 3 Step 10. Changing the battery Step 11. Changing the battery in an UltraPower or SuperPower hearing aid with a secured battery compartment Step 12. Changing the battery in a M13 or RIC hearing aid with a secured battery compartment 5. Care and maintenance 6.
  • Page 4 This user guide is valid for: Wireless models Phonak Sky Q90-UP Phonak Sky Q90-SP Phonak Sky Q90-M13 Phonak Sky Q90-RIC Phonak Sky Q70-UP Phonak Sky Q70-SP Phonak Sky Q70-M13 Phonak Sky Q70-RIC Phonak Sky Q50-UP Phonak Sky Q50-SP Phonak Sky Q50-M13...

  • Page 5: Welcome

    1. Welcome Your new hearing aid is a premium Swiss quality product. It was developed by Phonak, one of the world‘s leading companies in hearing technology. Your hearing aid offers the most modern digital hearing technology currently available on the market.

  • Page 6: Important Safety Information

    2. Important safety information Please read the information on the following pages before using your hearing aid. A hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions. Infrequent use of a hearing aid does not permit a user to attain full benefit from it.
  • Page 7 ! Changes or modifications to the hearing aid that were not explicitly approved by Phonak are not permitted. Such changes may damage your ear or the hearing aid. ! Do not use the hearing aids in explosive areas (mines or industrial areas with danger of explosions).
  • Page 8 2. Important safety information ! If you feel pain in or behind your ear, if it is inflamed, if skin irritation or accelerated accumulations of ear wax occur, please check with your hearing care professional or physician. ! In very rare cases, the dome can remain in your ear canal when removing the hearing tube from the ear.
  • Page 9 ! External devices may only be connected if they have been tested in accordance with corresponding IECXXXXX standards. Only use accessories approved by Phonak AG, to avoid any electrical shock. ! The following is only applicable for persons with active implantable medical devices (i.e. pacemakers, defibrillators, etc.):...

  • Page 10: Information On Product Safety

    2. Important safety information 2.2 Information on product safety I Phonak hearing aids are water resistant and not waterproof. They are designed to withstand normal activities and occasional accidental exposure to extreme conditions. Never immerse your hearing aids in water. Phonak hearing aids are not specifically...
  • Page 11 I When you are not using your hearing aid, leave the battery compartment open so that any moisture can evaporate. Make sure that you always completely dry your hearing aid after use. Store the hearing aid in a safe, dry and clean place. I Do not drop your hearing aid! Dropping onto a hard surface can damage your hearing aid.
  • Page 12 2. Important safety information I Special medical or dental examination including radiation described below, may adversely affect the correct functioning of your hearing aids. Remove and keep them outside the examination room/area before undergoing: S Medical or dental examination with X-ray (also CT scan) S Medical examinations with MRI/NMRI scans, generating magnetic fields...

  • Page 13: Hearing Aid Description

    3. Hearing aid description The following user instructions describe four hearing aid models: The UltraPower (UP), SuperPower (SP), M13 and the Receiver-In-Canal Technology (RIC) hearing aid. The different hearing aids can be adapted with a variety of earmolds. On the following pages use the labeled drawings to identify the hearing aid and the earmold that you use.
  • Page 14 3. Hearing aid description UltraPower and SuperPower model Option A: with classic earmold a Right or left indicator (right=red, left=blue) b Battery compartment with ON / OFF switch c Volume control d Program button e Microphone inputs with Wind and Weather Protector f Hook / sound output g Hearing tube h Classic earmold (detachable)
  • Page 15 UltraPower and SuperPower model Option B: Power SlimTube with classic earmold a Power SlimTube b Classic earmold (detachable)
  • Page 16 3. Hearing aid description M13 model Option A: with classic earmold a Right or left indicator (right=red, left=blue), placed in the battery compartment b Battery compartment with ON/OFF switch c Program or volume control button d Microphone inputs e Hook / sound output f Hearing tube g Classic earmold (detachable)
  • Page 17 M13 model Option B: with dome Option C: with SlimTip a Hearing tube b Earmold: Dome (detachable) c Retention d Earmold: SlimTip (detachable) e Removal handle...
  • Page 18 3. Hearing aid description RIC model Option A: with cShell Option B: with Dome a Right or left indicator (right=red, left=blue), placed in the battery compartment b Battery compartment with ON/OFF switch c Program or volume control button d Microphone inputs e External receiver wire f cShell g Dome (detachable)

  • Page 19: Step-By-Step Instructions For Using The Hearing Aid

    4. Step-by-step instructions for using the hearing aid The following chapter provides step-by-step instructions on how to use your hearing aid. Please follow these steps carefully. In the drawings, the parts that are particularly important for each step are shown in green. Step 1.
  • Page 20 4. Using the hearing aid UltraPower and SuperPower model To increase the volume, press the volume control upwards. To decrease the volume, press the volume control downwards (Fig. 1a). Increase volume Decrease volume Fig. 1a In order to change a hearing program, press the program button displayed (Fig.
  • Page 21 M13 and RIC model Your hearing care professional can configure the push button as either a volume control or a program selector. To increase the volume, press the button on your right hearing aid. To decrease the volume, press the button on your left hearing aid (Fig.

  • Page 22: Step 2. Battery Preparation

    4. Using the hearing aid In order to change a hearing program, press the button displayed (Fig. 1d). Fig. 1d Step 2. Battery preparation Remove the protective foil from the new battery (Fig. 2). Wait for two minutes before inserting to activate the battery.

  • Page 23: Step 3. Inserting The Battery

    Step 3. Inserting the battery Take the hearing aid in your hand (Fig. 3a / 3c) and open the battery door. Insert the battery so that you see the + symbol on the battery (Fig. 3b / 3d). UP and SP model M13 and RIC model Fig.

  • Page 24: Step 4. Turning On The Hearing Aid

    4. Using the hearing aid Step 4. Turning on the hearing aid Switch on the hearing aid by closing the battery compartment (Fig. 4a/b). UP and SP model M13 and RIC model Fig. 4a Fig. 4b I Open and close the battery compartment gently and carefully.

  • Page 25: Step 5. Inserting The Hearing Aid

    The hearing aid is now switched on. It can take up to 15 seconds before it starts. When you wear the hearing aid, you will hear a start up signal. Step 5. Inserting the hearing aid This step shows you how to correctly insert the hearing aid.
  • Page 26 4. Using the hearing aid Step 5.1 Identifying the hearing aid for the right and left ear Color indicator: right = red left = blue UP and SP model M13 and RIC model Fig. 5a Fig. 5b...
  • Page 27 Step 5.2 Inserting an UltraPower, SuperPower or M13 model with classic earmold Before inserting the earmold, check that the earmold tube is slid over the hearing aid hook correctly. With your right hand, take your earmold for the right ear (red mark on the hearing aid, see step 5.1) between your thumb and forefinger.
  • Page 28 4. Using the hearing aid If you have problems inserting the hearing aid, use your other hand to gently pull your earlobe downwards. This opens the ear canal a little more and you can rotate the earmold until it fits correctly. Check the fit by running your finger over the bowl of the ear.
  • Page 29 Step 5.3 Inserting an UltraPower, SuperPower or M13 model with Power SlimTube with classic earmold Follow the instructions in Step 5.2, as this procedure is identical. Step 5.4 Inserting a RIC model with a cShell With your right hand, place the right hearing aid (red mark on the hearing aid, see step 5.1) behind your right ear (Fig.
  • Page 30 4. Using the hearing aid If you have problems inserting the hearing aid, use your other hand to gently pull your earlobe downwards. This opens the ear canal a little more and you can rotate the dome until it fits correctly. You have now successfully inserted the right hearing aid.

  • Page 31: Step 6. Adjusting The Volume Control Behind The Ear

    Step 6. Adjusting the volume control behind the ear Step 6.1 Adjusting the volume control behind the ear with an UltraPower or SuperPower model To increase the volume press the volume control upwards. To decrease it, press the volume control downwards using your forefinger.
  • Page 32 4. Using the hearing aid Step 6.2 Adjusting the volume control behind the ear with a M13 or RIC model Your hearing care professional can configure your hearing aid push button as either a volume control or a program selector. To increase the volume, press the button on your right hearing aid.

  • Page 33: Step 7. Selecting The Hearing Program Behind The Ear

    Step 7. Selecting the hearing program behind the ear Step 7.1 Selecting the hearing program behind the ear with an UltraPower or SuperPower model In order to select or change a hearing program, press the program button displayed (Fig. 7a). Fig.
  • Page 34 4. Using the hearing aid Step 7.2 Selecting the hearing program behind the ear with a M13 or RIC model Your hearing care professional can configure your hearing aid (push) button as either a volume control or a program selector. In order to select or change a hearing program, press the program button displayed (Fig.

  • Page 35: Step 8. Removing The Hearing Aid

    Step 8. Removing the hearing aid Step 8.1 Removing an UltraPower, SuperPower or M13 model with classic earmold Take the hearing aid behind your ear and lift it above the upper part of your ear and then gently let go (Fig. 8a). Fig.
  • Page 36 4. Using the hearing aid Step 8.2 Removing an UltraPower, SuperPower or M13 model with Power SlimTube with classic earmold Follow the instructions in Step 8.1, as this procedure is identical. Step 8.3 Removing a RIC model with a cShell Grasp the hearing aid by the hearing tube and carefully remove it from your ear (Fig.

  • Page 37: Step 9. Turning Off The Hearing Aid

    Step 8.4 Removing a RIC model with dome Follow the instructions in Step 8.3, as this procedure is identical. ! In very rare cases, the dome can remain in your ear canal when removing the hearing tube from the ear. In the unlikely case that the dome does get stuck in your ear canal, it is strongly recommended to see a physician for safe removal.

  • Page 38: Step 10. Changing The Battery

    4. Using the hearing aid Step 10. Changing the battery Your hearing aid will indicate with a double beep, that the battery soon needs to be changed. You typically have up to 30 minutes to change the battery, however this can differ and may be considerably shorter.

  • Page 39: Step 11. Changing The Battery In An Ultrapower Or Superpower Hearing Aid With A Secured Battery Compartment

    Step 11. Changing the battery in an UltraPower or SuperPower hearing aid with a secured battery compartment The UltraPower and SuperPower hearing aid models can be fit with a secured battery compartment if needed for safety reasons. Open the battery compartment by inserting a pen tip into the notch shown (Fig.
  • Page 40 4. Using the hearing aid Use your thumb and forefinger and pull the battery compartment to open it up (Fig. 11c). Fig. 11c...
  • Page 41 Pull the white tab with your fingernail (Fig. 11d) in an upward direction (Fig. 11e). The battery can only be removed or inserted when the tab is in upwards position (Fig. 11e). Fig. 11d Fig. 11e The old battery can now be replaced by a new one (Fig.
  • Page 42 4. Using the hearing aid Push the white tab down over the battery (Fig. 11g) so that it lies tight over the battery. Lock the battery by pushing the white tab towards the hearing aid with your finger (Fig. 11h). Before you close the battery compartment, check that the white tab is locked in position and the battery is secured.
  • Page 43 Secure the battery compartment by pushing the latch over the battery compartment (Fig. 11j) until it snaps into place (Fig. 11k). Check that the battery compartment is now secured. Fig. 11j Fig. 11k...

  • Page 44: Compartment

    4. Using the hearing aid Step 12. Changing the battery in a M13 hearing aid with a tamperproof battery compartment The M13 hearing aid has the option to be fitted with a secured battery compartment if needed for safety reasons. To change the battery you need to unsecure the battery compartment.
  • Page 45 Push the battery out of the battery compartment with the battery door tool (Fig. 12c). Insert the new battery so that you see the + symbol on the battery (Fig. 12d). Before you close the battery compartment, check that the battery is in position and beneath the white plastic tab (Fig.

  • Page 46: Care And Maintenance

    5. Care and maintenance Diligent and routine care of your hearing aid contributes to outstanding performance and a long service life. Please use the following specifications as a guideline: General information Before using hair spray or applying cosmetics, you should remove your hearing aid from your ear, because these products may damage it.
  • Page 47 Your hearing aids are resistant to water, sweat and dust under the following conditions: S The battery door is fully closed. Ensure that no foreign object such as hair is caught in the battery door when it is closed. S After exposure to water, sweat or dust, the hearing aid is cleaned and dried.
  • Page 48 5. Care and maintenance I Use of your hearing aid around water can restrict air flow to the batteries causing it to stop working. Should your hearing aid stop working after coming into contact with water, refer to the troubleshooting steps in chapter 6.
  • Page 49 Daily Inspect the earmold (dome or cShell) and tube for earwax and moisture deposits. Clean the surfaces with a lint-free cloth. Never use cleaning agents such as household detergents, soap, etc. for cleaning your hearing aid. It is not recommended to rinse these parts with water, risk for lodging in the tube.

  • Page 50: Troubleshooting

    6. Troubleshooting Hearing aids sound softer than usual / no sound First check whether you can adjust and make the sound louder with the volume control. Then check the hearing tube and earmold for earwax residue and clean if necessary. Check whether the battery is correctly inserted and properly fitted, adjust the fit if necessary.
  • Page 51 Crackling or buzzing noises Check the hearing tube and earmold for earwax residue. Check the hearing tube for damage (color changes, hardening, or cracks) and contact your hearing care professional if necessary for replacement. Whistling Check whether the earmold is correctly and firmly fitted.

  • Page 52: Wireless Accessories Description

    7. Wireless accessories description Phonak provides a range of wireless accessories that extend the capabilities of your hearing aids in selected situations such as watching TV, talking on the phone and communicating in noise over distance. 7.1 Connecting to audio sources and remote control...
  • Page 53 MP3 player TVLink Cell phone Phonak RemoteMic Wireless audio streaming accessory* Remote control * Audio sources can be connected by Bluetooth® or cable to the wireless audio streaming accessory. Bluetooth® is a registered trademark owned by the Bluetooth SIG, Inc.
  • Page 54 7. Wireless accessories description 7.2 Communication in noise over distance Roger/FM accessories help communication in noise over distance by wirelessly sending the speaker's voice directly to your hearing aids. Roger/FM include both a microphone and receiver. Some Roger/FM microphones also support input from audio sources via Bluetooth® or cable.
  • Page 55 Behind-the-ear receiver option Microphone* Body-worn receiver option * Some Roger/FM microphones also support input from audio sources via Bluetooth® or cable.
  • Page 56 7. Wireless accessories and FM systems 7.2.1 Roger/FM system description The following pages describe the two receiver models: – Design-integrated receiver – Audio shoe with universal receiver On the following pages use the pictures to identify the receiver option you have. 7.2.2 Design-integrated receiver UP and SP model M13 and RIC model...
  • Page 57 The design-integrated receiver can not be removed. Phonak Sky Q with the design-integrated receiver is water resistant. For more information on the water resistant properties of your hearing aids, please see chapter 5.
  • Page 58 7. Wireless accessories and FM systems 7.2.3 Audio shoe and universal receiver UP and SP model M13 and RIC model a Hearing aid b Battery compartment c Audio shoe (removable part) d Universal receiver (removable part) With the audio shoe and universal receiver attached the hearing aid offers the same functionalities and usability as without the receiver (see chapter 4).
  • Page 59 I Your hearing aids with the audio shoe and universal receiver are not water resistant. Your hearing care professional has prepared your hearing aids for use with the audio shoe and universal receiver. Figures 7.1 to 7.5 show the UltraPower and SuperPower model, follow these instructions for the M13 and RIC model, as this procedure is identical.
  • Page 60 7. Wireless accessories and FM systems Push the hearing aid down until it snaps into place (Fig. 7.2). The audio shoe is now properly attached to your hearing aid. The universal receiver can now be attached. Step 2. Attaching the universal receiver to the audio shoe Push the three pins of the universal receiver into the three sockets of the audio shoe.
  • Page 61 (Fig. 7.5). The audio shoe is now removed from the hearing aid. Fig. 7.5 I To have Roger/FM automatically turn on when an input signal is detected, Phonak recommends to leave the universal receiver attached when not in use.

  • Page 62: Service And Warranty

    8.2 International warranty Phonak offers a one year limited international warranty, valid starting from the date of purchase. This limited warranty covers manufacturing and material defects in the hearing aid itself, but not accessories such as batteries, tubes, earmolds, external receivers.
  • Page 63 8.3 Warranty limitation This warranty does not cover damage from improper handling or care, exposure to chemicals or undue stress. Damage caused by third parties or non-authorized service centers renders the warranty null and void. This warranty does not include any services performed by a hearing care professional in their office.

  • Page 64: Compliance Information

    Terminal Equipment Directive 1999/5/EC. The full text of the Declaration of Conformity can be obtained from the manufacturer or the local Phonak representative whose address can be taken from the list on www.phonak.com (Phonak worldwide locations). Australia: Supplier Code Number...
  • Page 65 1) this device may not cause harmful interference, and 2) this device must accept any interference received, including interference that may cause undesired operation. Notice 2: Changes or modifications made to this device not expressly approved by Phonak may void the FCC authorization to operate this device.
  • Page 66 9. Compliance information Notice 3: This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules and ICES-003 of Industry Canada. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

  • Page 67: Information And Description Of Symbols

    10. Information and description of symbols With the CE symbol, Phonak AG confirms that this Phonak product – including accessories – meets the requirements of the Medical Devices Directive 93/42/EEC as well as the R&TTE Directive 1999/5/EC on radio and telecommunications equipment.
  • Page 68 10. Information and description of symbols EMC and Radio communications compliance label Australia. This symbol indicates that it is important for the user to read and take into account the relevant information in these user guides. This symbol indicates that it is important for the user to pay attention to the relevant warning notices in these user guides.
  • Page 69 Temperature: –20° to +60° Celsius (–4° to +140° Fahrenheit) Humidity transportation: Up to 90% (non condensing) Humidity storage: 0% to 70%, if not in use. See instruction in chapter 2.2 regarding drying the hearing aid after use. Atmospheric pressure: 200 hPA to 1500 hPa The symbol with the crossed-out garbage bin is to make you aware...

  • Page 70: Important Information: Cell Phones

    11. Important information: Cell phones Some hearing aid users have reported a buzzing sound in their hearing aids when they are using cell phones. According to the ANSI 63.19 (American National Standard Methods of Measurement of Compatibility between Wireless Communications Devices and Hearing Instruments) standard, the compatibility of a particular hearing aid and cell phone can be predicted by adding the rating for the hearing aid immunity to the rating for the...
  • Page 71 Note: the performance of individual hearing aids may vary with individual cell phones. Therefore, please try the hearing aid with your cell phone or, if you are purchasing a new phone, be sure to try it with your hearing aid prior to purchase.

  • Page 72: For The Us Market Only, Complies With The Fda Regulations

    12. For the US market only, complies with the FDA regulations Warning to Hearing Aid Dispensers A hearing aid dispenser should advise a prospective hearing aid user to consult promptly with a licensed physician (preferably an ear specialist) before dispensing a hearing aid if the hearing aid dispenser determines through inquiry, actual observation, or review of any other available information concerning the prospective user, that the...
  • Page 73 (vi) Audiometric air-bone gap equal to or greater than 15 decibels at 500 hertz (Hz), 1,000 Hz, and 2,000 Hz. (vii) Visible evidence of significant cerumen accumulation or a foreign body in the ear canal. (viii) Pain or discomfort in the ear. Special care should be exercised in selecting and fitting a hearing aid whose maximum sound pressure level exceeds 132 decibels because there may be risk of impairing the remaining...
  • Page 74 12. For US market only is to assure that all medically treatable conditions that may affect hearing are identified and treated before the hearing aid is purchased. Following the medical evaluation, the physician will give you a written statement that states that your hearing loss has been medically evaluated and that you may be considered a candidate for a hearing aid.
  • Page 75 Federal law restricts the sale of hearing aids to those individuals who have obtained a medical evaluation from a licensed physician. Federal law permits a fully informed adult to sign a waiver statement declining the medical evaluation for religious or personal beliefs that preclude consultation with a physician.
  • Page 76 Manufacturer: Phonak LLC 4520 Weaver Parkway Warrenville, IL 60538 www.phonak-us.com...

This manual is also suitable for:

Sky q90-upSky q90-spSky q90-m13Sky q90-ricSky q70-upSky q70-sp ... Show all

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