Phonak Q90 User Manual
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Phonak Q90 User Manual

Phonak Q90 User Manual

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Phonak Audéo Q
(Q90/Q70/Q50/Q30)
User Guide

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Summary of Contents for Phonak Q90

  • Page 1 Phonak Audéo Q (Q90/Q70/Q50/Q30) User Guide...

  • Page 2: Table Of Contents

    Contents 1. Welcome 2. Important safety information: Please read before operating your hearing aid for the first time Hazard warnings Information on product safety 3. Hearing aid description 4. Step-by-step instructions for using the hearing aid Step 1. Getting to know your hearing aid Step 2.
  • Page 3 Step 8. Removing the hearing aid Step 9. Turning off the hearing aid Step 10. Changing the battery 5. Care and maintenance 6. Troubleshooting 7. Wireless accessories 8. Service and warranty 9. Compliance information 10. Information and description of symbols 11.
  • Page 4 This user guide is valid for: Wireless models CE mark applied Phonak Audéo Q90-312 2013 Phonak Audéo Q90-312T 2013 Phonak Audéo Q70-312 2013 Phonak Audéo Q70-312T 2013 Phonak Audéo Q50-312 2013 Phonak Audéo Q50-312T 2013 Phonak Audéo Q30-312 2013 Phonak Audéo Q30-312T...

  • Page 5: Welcome

    1. Welcome Your new hearing aid is a premium Swiss quality product. It was developed by Phonak, one of the world‘s leading companies in hearing technology. Your hearing aid offers the most modern digital hearing technology currently available on the market.

  • Page 6: Important Safety Information

    They should not be used by any other person as they could damage hearing. ! Changes or modifications to the hearing aid that were not explicitly approved by Phonak are not permitted. Such changes may damage your ear or the hearing aid.
  • Page 7 ! Do not use the hearing aids in explosive areas (mines or industrial areas with danger of explosions, oxygen rich environments or areas where flammable anesthetics are handled). ! Hearing aid batteries are toxic if they are swallowed! Keep out of reach of children and mentally challenged people or pets.
  • Page 8 ! External devices may only be connected if they have been tested in accordance with corresponding IECXXXXX standards. Only use accessories approved by Phonak AG, to avoid any electrical shock. ! The following is only applicable for persons with active implantable medical devices (i.e. pacemakers, defibrillators, etc.):...

  • Page 9: Information On Product Safety

    2.2 Information on product safety I Never immerse your hearing aid in water! Protect it from excessive moisture. Always remove your hearing aid before showering, bathing, or swimming, as the hearing aid contains sensitive electronic parts. I Protect your hearing aid from heat (never leave near a window or in the car.) Never use a microwave or other heating devices to dry your hearing aid.
  • Page 10 2. Important safety information I Always use new batteries for your hearing aid. In case a battery is leaking, replace it immediately with a new one to avoid any skin irritation. You can return used batteries to your hearing care professional. I The batteries used in these hearing aids should not exceed 1.5 Volts.
  • Page 11 I Special medical or dental examination including radiation described below, may adversely affect the correct functioning of your hearing aids. Remove and keep them outside the examination room/area before undergoing: S Medical or dental examination with X-ray (also CT scan) S Medical examinations with MRI/NMRI scans, generating magnetic fields Hearing aids don’t need to be removed when passing...

  • Page 12: Hearing Aid Description

    3. Hearing aid description The following user instructions describe Receiver-In-Canal (RIC) hearing aid models. RIC hearing aids can be adapted with a variety of earpieces. On the following pages use the labeled drawings to identify the hearing aid and earpiece that you use. The following table shows what battery you need for your hearing aid model.
  • Page 13 Option A: with Dome   Q-10 and Q-312T model Q-312 models a Earpiece: Dome (detachable) b Retention c External receiver d Microphone inputs  Program button or volume control* f Battery compartment with ON/OFF switch * Not available with Q-10 and Q30 models...
  • Page 14 3. Hearing aid description Option B: with cShell   Q-10 and Q-312T model Q-312 models a Earpiece: cShell b External receiver c Microphone inputs d Program button or volume control*  Battery compartment with ON/OFF switch * Not available with Q-10 and Q30 models...
  • Page 15 Option C: with SlimTip   Q-10 and Q-312T model Q-312 models a Removal handle b Earpiece: SlimTip (detachable) c External receiver d Microphone inputs  Program button or volume control* f Battery compartment with ON/OFF switch * Not available with Q-10 and Q30 models...

  • Page 16: Step-By-Step Instructions For Using The Hearing Aid

    4. Step-by-step instructions for using the hearing aid The following chapter provides step-by-step instructions on how to use your hearing aid. Please follow these steps carefully. In the drawings, the parts that are particularly important for each step are shown in green. Step 1.
  • Page 17 Your hearing care professional can configure the push button as either a volume control or a hearing program selector. Consult your hearing care professional to determine which option is active in your hearing aid. Volume control option To increase the volume, press the button on your right hearing aid.

  • Page 18: Step 2. Battery Preparation

    4. Using your hearing aid Hearing program selector option In order to change a hearing program, press the button displayed in (Fig. 1b).* Fig. 1b Step 2. Battery preparation Remove the protective foil from the new battery (Fig. 2). Wait for two minutes before inserting to activate the battery.

  • Page 19: Step 3. Inserting The Battery

    Step 3. Inserting the battery Take the hearing aid in your hand and open the battery door. Insert the battery so that you see the + symbol on the battery (Fig. 3). Fig. 3 Step 4. Turning on the hearing aid The hearing aid is switched on by closing the battery compartment (Fig.
  • Page 20 4. Using your hearing aid I Open and close the battery compartment gently and carefully. I Check if you feel resistance when closing the battery compartment. Check to make sure the battery is correctly inserted and in the correct direction. If the battery is inserted the wrong way, the hearing aid will not work and the battery compartment can be damaged.

  • Page 21: Step 5. Inserting The Hearing Aid

    Step 5. Inserting the hearing aid This step shows you how to correctly insert the hearing aid. The instructions apply for all hearing aid models. The type of earpiece determines how the hearing aid is inserted. I Each hearing aid is individually programmed for your right or left ear.
  • Page 22 4. Using your hearing aid Step 5.2 Inserting a hearing aid with a dome Before inserting the dome, check that it is correctly attached to the external receiver (dome length is completely slid over the external receiver sound outlet). With your right hand, place the right hearing aid (red mark on the hearing aid, see step 5.1) behind your right ear (Fig.

  • Page 23: Step 6. Adjusting The Volume Control Behind The Ear

    If you have problems inserting the hearing aid, use your other hand to gently pull your earlobe downwards. This opens the ear canal a little more and you can gradually rotate the dome until it fits correctly. You have now successfully inserted the right hearing aid. Now insert your left hearing aid in the same way (marked in blue, see step 5.1) Step 5.3 For inserting a hearing aid with a cShell or...
  • Page 24 4. Using your hearing aid To increase the volume, press the button on your right hearing aid. To decrease the volume, press the button of your left hearing aid. Use your thumb to lightly support the hearing aid (Fig. 6). Left hearing aid Right hearing aid Decrease volume...

  • Page 25: Step 7. Selecting The Hearing Program Behind The Ear

    Step 7. Selecting the hearing program behind the ear* In order to select or change a hearing program with the hearing aid, press the button displayed in (Fig. 7). Fig. 7 If you press it again, you change to the next program. A signal indicates the change.

  • Page 26: Step 8. Removing The Hearing Aid

    4. Using your hearing aid Step 8. Removing the hearing aid Step 8.1 Removing a hearing aid with a dome Grasp the hearing aid by the external receiver and carefully remove it from your ear (Fig. 8). Fig. 8 ! In very rare cases, the dome can remain in your ear canal when removing the hearing aid from the ear.

  • Page 27: Step 9. Turning Off The Hearing Aid

    Step 9. Turning off the hearing aid You can turn off your hearing aid by opening the battery compartment (Fig. 9). Fig. 9 Step 10. Changing the battery Your hearing aid will indicate with a double beep, that the battery soon needs to be changed. You typically have up to 30 minutes to change the battery, however this can differ and might be considerably shorter.

  • Page 28: Care And Maintenance

    5. Care and maintenance Diligent and routine care of your hearing aid contributes to outstanding performance and a long service life. Please use the following specifications as a guideline: General information Before using hair spray or applying cosmetics, you should remove your hearing aid from your ear, because these products may damage it.
  • Page 29 Daily Inspect the earpiece for earwax and moisture deposits. Clean the surfaces with a lint-free cloth. Never use cleaning agents such as household detergents, soap, etc. for cleaning your hearing aid. It is not recommended to rinse with water. If you need to clean your hearing aid intensively, ask your hearing care professional for advice and information on filters or drying capsules.

  • Page 30: Troubleshooting

    6. Troubleshooting Hearing aids sound softer than usual / no sound First check whether you can adjust and make the sound louder with the volume control. Then check the earpiece for earwax residue and clean if necessary. Check whether the battery is correctly inserted and properly fitted, adjust the fit if necessary.
  • Page 31 Whistling Check whether the earpiece is correctly and firmly fitted. If this is the case, but the problem persists, please consult with your hearing care professional. Pain or inflammation in your ear Remove the hearing aid and consult with your hearing care professional.

  • Page 32: Wireless Accessories

    7. Wireless accessories Phonak has developed a broad range of wireless accessories for a convenient control of your hearing aid. It includes remote controls, wireless audio streaming devices for connection to TV (via TVLink), cell phones etc. refer to schematic below:...

  • Page 34: Service And Warranty

    8.2 International warranty Phonak offers a one year limited international warranty, valid starting from the date of purchase. This limited warranty covers manufacturing and material defects in the hearing aid itself, but not accessories such as batteries, tubes, earmolds, external receivers.
  • Page 35 8.3 Warranty limitation This warranty does not cover damage from improper handling or care, exposure to chemicals or undue stress. Damage caused by third parties or non-authorized service centers renders the warranty null and void. This warranty does not include any services performed by a hearing care professional in their office.

  • Page 36: Compliance Information

    Terminal Equipment Directive 1999/5/EC. The full text of the Declaration of Conformity can be obtained from the manufacturer or the local Phonak representative whose address can be taken from the list on www.phonak.com (Phonak worldwide locations). Australia: Supplier Code Number...
  • Page 37 1) this device may not cause harmful interference, and 2) this device must accept any interference received, including interference that may cause undesired operation. Notice 2: Changes or modifications made to this device not expressly approved by Phonak may void the FCC authorization to operate this device.
  • Page 38 9. Compliance information Notice 3: This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules and ICES-003 of Industry Canada. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

  • Page 39: Information And Description Of Symbols

    10. Information and description of symbols With the CE symbol, Phonak AG confirms that this Phonak product – including accessories – meets the requirements of the Medical Devices Directive 93/42/EEC as well as the R&TTE Directive 1999/5/EC on radio and telecommunications equipment.
  • Page 40 10. Information and description of symbols EMC and Radio communications compliance label Australia. This symbol indicates that it is important for the user to read and take into account the relevant information in these user guides. This symbol indicates that it is important for the user to pay attention to the relevant warning notices in these user guides.
  • Page 41 Temperature: –20° to +60° Celsius (–4° to +140° Fahrenheit) Humidity transportation: Up to 90% (non condensing) Humidity storage: 0% to 70%, if not in use. See instruction in chapter 2.2 regarding drying the hearing aid after use. Atmospheric pressure: 200 hPA to 1500 hPa The symbol with the crossed-out garbage bin is to make you aware...

  • Page 42: Important Information: Cell Phones

    11. Important information: Cell phones Some hearing aid users have reported a buzzing sound in their hearing aids when they are using cell phones. According to the ANSI 63.19 (American National Standard Methods of Measurement of Compatibility between Wireless Communications Devices and Hearing Instruments) standard, the compatibility of a particular hearing aid and cell phone can be predicted by adding the rating for the hearing aid immunity to the rating for...
  • Page 43 a new phone, be sure to try it with your hearing aid prior to purchase. For additional guidance, please ask your hearing care professional for the booklet entitled “hearing aid compatibility with digital wireless cell phones”.

  • Page 44: For The Us Market Only, Complies With The Fda Regulations

    12. For the US market only, complies with the FDA regulations Warning to Hearing Aid Dispensers A hearing aid dispenser should advise a prospective hearing aid user to consult promptly with a licensed physician (preferably an ear specialist) before dispensing a hearing aid if the hearing aid dispenser determines through inquiry, actual observation, or review of any other available information concerning the prospective...
  • Page 45 (vi) Audiometric air-bone gap equal to or greater than 15 decibels at 500 hertz (Hz), 1,000 Hz, and 2,000 Hz. (vii) Visible evidence of significant cerumen accumulation or a foreign body in the ear canal. (viii) Pain or discomfort in the ear. Special care should be exercised in selecting and fitting a hearing aid whose maximum sound pressure level exceeds 132 decibels because there may be risk of impairing the remaining...
  • Page 46 12. For the US market only, complies with the FDA otorhinolaryngologists. The purpose of medical evaluation is to assure that all medically treatable conditions that may affect hearing are identified and treated before the hearing aid is purchased. Following the medical evaluation, the physician will give you a written statement that states that your hearing loss has been medically evaluated and that you may be considered a candidate for a hearing aid.
  • Page 47 after which you may decide if you want to purchase the hearing aid. Federal law restricts the sale of hearing aids to those individuals who have obtained a medical evaluation from a licensed physician. Federal law permits a fully informed adult to sign a waiver statement declining the medical evaluation for religious or personal beliefs that preclude consultation with a physician.

  • Page 48: Important Notice For Prospective Noise Generator Users

    13. Important notice for Prospective Noise Generator users The Tinnitus Balance noise generator is a broadband sound Generator which may have been enabled in your hearing aid. It provides a means of sound enrichment that can be used as part of a personalized tinnitus management program to provide temporary relief from tinnitus.
  • Page 49 The noise generator should never be used at uncomfortable levels. For more information visit www.phonak.com...
  • Page 50 Notes...
  • Page 52 Manufacturer: Phonak AG Laubisrütistrasse 28 CH-8712 Stäfa Switzerland www.phonak.com...

This manual is also suitable for:

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