Customer.services - Mira Orbis Installation And User Manual

Customer.Services

Guarantee.of.Quality
Mira Showers guarantee your product against any defect
in materials or workmanship for the period shown in the
Guarantee Registration Document included with your
shower.
Alternatively, to confirm the applicable guarantee period
please contact Customer Services.
To validate the guarantee, please return your completed
registration card.
Within the guarantee period we will resolve defects, free
of charge, by repairing or replacing parts or modules as
we may choose.
To be free of charge, service work must only be undertaken
by Mira Showers or our Approved Agents.
Service under this guarantee does not affect the expiry
date.
The guarantee on any exchanged parts or product, ends
when the normal product guarantee period expires.
Not.covered.by.this.guarantee
Damage or defects arising from incorrect installation,
improper use or lack of maintenance, including build-up
of limescale.
Damage or defects if the product is taken apart, repaired
or modified by any person not authorised by Mira Showers
or our Approved Agents.
This guarantee is in addition to your statutory and other
legal rights.
Before.using.your.shower
Please take the time to read and understand the operating
and safety instructions detailed in this manual.
What.to.do.if.something.goes.wrong
If when you first use your shower and it doesn't function
correctly, first contact your installer to check that the
installation and commissioning are satisfactory and in
accordance with the instructions in this manual.
Should this not resolve the difficulty, simply contact our
Customer Services who will give every assistance, and if
necessary arrange for our Service Engineer to visit.
If later the performance of your shower declines, consult
this manual to see whether simple home maintenance is
required.
Please call our Customer Services to talk the difficulty
through, request service under guarantee if applicable,
or take advantage of our comprehensive After-Sales
Service.
As part of our quality and training programme calls may be
recorded or monitored.
Our Customer Services Team is comprehensively trained to
provide every assistance you may need: help and advice,
spare parts or a service visit.
Spare.Parts
We maintain an extensive stock of spares, and aim to
provide support throughout the product's expected life.
Spares can be purchased from approved stockists or
merchants (locations on request) or direct from Customer
Services.
Spares direct will normally be despatched within two working
days. Payment can be made by Visa or Mastercard at the
time of ordering. Should payment by cheque be preferred
a pro-forma invoice will be sent.
All spares are guaranteed for 12 months from the date of
purchase. spares that have been supplied directly from us
can be returned within one month from the date of purchase
providing that they are in good order and the packaging
unopened.
Note! Returned spares will be subject to a 5% restocking
charge and authorisation must be obtained before return,
contact our Customer Services Team.
Note! In the interests of safety, spares requiring exposure
to mains voltages can only be sent to competent persons.
Service
Our Service Force is available to provide a quality service
at a reasonable cost. You will have the assurance of a
Mira trained Engineer/Agent, genuine Mira spares and a
 month guarantee on the repair.
Payment should be made directly to the Service Engineer/
Agent, using Visa, MasterCard or a cheque supported by
a banker's card.
To.contact.us
England,.Scotland,.Wales.and.Northern.Ireland
Mira.Showers.Customer.Services
Telephone: 0870 4 0888
Mon. to Fri. 8:00 am to 5:30 pm
8:30 am to 3:30 pm Saturday
E-mail: technical@mirashowers.com
Fax: 01242 282595
By Post: Cromwell Road, Cheltenham,
Gloucestershire, GL5 5EP
Eire
Modern.Plant.Ltd..(Dublin)
Telephone: 01 459 1344
Mon. to Fri. 9:00 am - 5:00 pm
E-mail: sales@modernplant.ie
Fax: Dublin 01 459 2329
Post: Otter House, Naas Road,
Clondalkin, Dublin 
Modern.Plant.Ltd..(Cork)
Telephone: 021 496 8755
Mon. to Fri. 9:00 am - 5:00 pm
E-mail: cork@modernplant.ie
Fax: 021 496 8607
Post: Tramore Road, Cork
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