Motorola MC45 User Manual page 119

Troubleshooting the MC45 (Continued)
Table 9-1
Problem
The MC45 does not Scanning
accept data capture application is not
input. loaded.
Unreadable bar
code.
Distance between
exit window and bar
code is incorrect.
MC45 is not
programmed for the
bar code.
MC45 is not
programmed to
generate a beep.
Battery is low.
Phone service is not SIM card might not
available with SIM be installed
card installed. properly.
Error message "SIM Feature not
Error. Cannot save supported on some
info to SIM" appears SIM cards.
when copying contacts
to a SIM card.
MC45 cannot find any Too far from other
Bluetooth devices Bluetooth devices.
nearby.
The Bluetooth
device(s) nearby
are not turned on.
The Bluetooth
device(s) are not in
discoverable mode.
Cause
Load a scanning application on the MC45. See the system
administrator.
Ensure the symbol is not defaced.
Place the MC45 within proper scanning range.
Program the MC45 to accept the type of bar code being scanned.
If the MC45 does not beep on a good decode, set the application to
generate a beep on good decode.
If the scanner stops emitting a laser beam upon a trigger press,
check the battery level. When the battery is low, the scanner shuts
off before the MC45 low battery condition notification. Note: If the
scanner is still not reading symbols, contact the distributor or
Motorola.
Re-install SIM card and ensure that it is seated properly. See
Installing the mini-SIM Card on page
If error appears while creating a new contact, add at least one
number (e.g. 0) to the Work Phone field.
If error appears while copying one contact, reboot the MC45. The
contact appears on the SIM card after rebooting.
If error appears while copying multiple contacts, copy one contact at
a time and follow the above solution.
Use Microsoft Outlook Exchange and ActiveSync to synchronize
contacts with Microsoft Outlook on host computer.
Move closer to the other Bluetooth device(s), within a range of 10
meters.
Turn on the Bluetooth device(s).
Set the Bluetooth device(s) to discoverable mode. If needed, refer
to the device's user documentation for help.
Maintenance & Troubleshooting 9 - 7
Solution
1-4.