Ericsson BUSINESSPHONE 250 User Manual
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Ericsson BUSINESSPHONE 250 User Manual

Ericsson BUSINESSPHONE 250 User Manual

Basic telephone
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Download this manual See also: System Administrator Manual, User Manual
User´s Guide
BUSINESSPHONE 250
BUSINESSPHONE 50
Basic Telephone

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Summary of Contents for Ericsson BUSINESSPHONE 250

  • Page 1 User´s Guide BUSINESSPHONE 250 BUSINESSPHONE 50 Basic Telephone...
  • Page 2 THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing, performance or use of this material.
  • Page 4 Also included All user documentation as pdf-files, a quick reference help system, a screen saver and a demo version of our BusinessPhone Computer Based Training tool. BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...
  • Page 5 Note: The features described in this user´s guide are related to version 5.0 of the BusinessPhone 250 / BusinessPhone 50 system, some features described in this guide might not work in earlier version of the system.

  • Page 6: Table Of Contents

    Least Cost Routing ..............49 Optional equipment ..............50 Programming ................53 Visible signals................56 Audible adjustments ..............57 Tones and signals ..............59 Glossary ..................60 Installation................62 Useful hints ................64 Index ..................65 Quick reference guide ............67 BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 7: Description

    DESCRIPTION DESCRIPTION Message/ Conference Inquiry Line PQRS WXYZ (continued) BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...
  • Page 8 To switch the loudspeaker on or off. See section ”During calls”. Clear To disconnect calls. Loudspeaker Handset with hearing aid function Please note: The handset may retain small metal objects in the earcap region. BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 9: Incoming Calls

    To answer the second call: Press to finish the ongoing call The new call will be signalled on your phone. Press to receive the new call Line BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 10: Outgoing Calls

    Previously saved number is erased. Before you finish the call: Save/Redial Press to save the dialled number (pre-programmed) Redial number Save/Redial Press to redial the saved number (pre-programmed) BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 11: Automatic Call-Back

    Note: If you still hear the busy tone, then your extension does not have the authority to intrude or the desired extension is protected against intrusion. BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 12: During Calls

    DURING CALLS DURING CALLS GENERAL The BusinessPhone 250 / BusinessPhone 50 system allows you to handle calls in many different ways. You can monitor calls, mute the microphones, make an inquiry, transfer the call, create a conference or put the call on hold to perform other tasks.
  • Page 13 The lamp flashes at the parked call. Press to park the second call Line First call is connected. Press to park the first call Inquiry Second call is connected. Press to end the ongoing call BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...
  • Page 14 Call-back You are called back, if you have transferred an external call and the other extension has not answered the call within a certain time. Your telephone will ring again. BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 15: Individual Hold

    Now you want to park the ongoing call for a short while. Press the line key Line The lamp flashes slowly. Press again to retake the parked call Line Note: This is also valid for the ”inquiry”-key. BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 16: Common Hold

    Press to pick up on own extension Line Pick up on another extension: Call the extension that put the call on hold Press BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 17: Call Forwarding

    FIXED DIVERSION This function directs your calls to a pre-programmed answering position (e.g. secretary). Activate fixed diversion Press to activate diversion Press Cancel diversion Dial to deactivate fixed diversion Press BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 18: Individual Diversion

    A special dial tone reminds you that ”Call forwarding” is active. Note: An individual internal diversion cannot be activated if an individual external diversion is already activated. Cancel internal diversion Dial Press BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...
  • Page 19 Divert your calls to an external position. diversion Dial to activate the programmed external diversion You can make outgoing calls as usual. A special dial tone reminds you that ”Call forwarding” is active. Press BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 20: Follow Me

    Lift the handset Press Enter extension number and press You will be connected to the specified extension, regardless of which type of call forwarding the called extension has activated. BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 21: Information

    Record a voice message and name your absent information. ENTER INFORMATION To store text or voice information. Press to enter the information mode Select ”Pre-defined text” or ”Voice information” (continued) BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 22: Pre-Defined Texts

    Information active. Internal callers receive the information on the display (or as spoken information to callers without display phone). External callers will be routed to the operator who also has access to your absent info. BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 23: Voice Information

    External callers will be routed to the operator who also has access to your absent info. Note: You can dial your own extension number if you want to check your information. BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...
  • Page 24 Information is passive. Press to finish the procedure When the information is switched off: Use saved information Press to activate saved info Information is active. Press to finish the procedure BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 25: Internal Messages

    To send a voice message. Message/ Press Conference Press and speak a voice message Press to play-back and listen to your recording Press and speak to re-record Press to send BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...
  • Page 26 Note: Depending on the configuration, you might be asked for your password before you can retrieve your messages. See section ”Security”. Press to finish the procedure BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...
  • Page 27 The maximum recording time is four minutes and 15 seconds. Select options below: Press to play-back Press and speak to re-record Press to stop the recording and save the message BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...
  • Page 28 Neither the manufacturer nor the dealer of this product is responsible for the abuse of this feature by the user or for any damages caused thereby. BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 29: Mailbox System

    Ask the system administrator for your defined mailbox number. Press Press to finish the procedure When the diversion to your mailbox is activated, the Diversion lamp shows steady light. Deactivate Press Press to finish the procedure (continued) BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 30: Common Mailbox System

    Please ask the system administrator for your defined mailbox number. Press Press to finish the procedure When the diversion to your mailbox is activated, the Diversion lamp shows steady light. BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...
  • Page 31 To retrieve your messages from an external position: Lift the handset Dial your company´s telephone number Dial the common mailbox number During the procedure you will be asked for your extension number and your password. BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 32: Personal Greeting

    Press to finish the procedure Note: When you have activated a diversion with a personal greeting, callers will receive this greeting instead of your activated absence information. BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 33: Abbreviated Numbers

    If you have programmed a number on a programmable key, you just have to press this key to call the desired person. Lift the handset Michael P. Press to make a call (pre-programmed) (continued) BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...
  • Page 34 You can program and activate your most frequently used external numbers on the keys ” 0” to ” 9”. Lift the handset and press Dial the abbreviated number A number between 0 and 9. BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...
  • Page 35 The number can consist of up to 24 digits. Press to finish programming Cancel one specific individual abbreviated number Press Enter an abbreviated number between 0 and 9 Press Cancel all individual abbreviated numbers Press Confirmation tone. BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 36: Group Facilities

    A short signal and a flashing ”Paging“-key will inform you when a loudspeaker paging is received. Lift the handset Paging Press (pre-programmed) An internal call is established with the paging party. BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 37: Key System

    Press a free line-key (pre-programmed) Dial the desired number If you make external calls in this way, you do not have to dial the digit(s) for external call access first. BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...
  • Page 38 A flashing lamp beside the key indicates an incoming call. Call a group-member Lift the handset Michael Press to make the calls directly (pre-programmed) Note: If the key is flashing, you will automatically pick-up your colleague’s ongoing call. BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...
  • Page 39 To log in to one hunt group: Dial Dial the hunt group code and press Please ask your system administrator for the configured number. To log in to all hunt groups: Dial Press (continued) BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 40: Group Hunting

    You answer a call to the group by dialling a special answering number. Please ask your system administrator for the configured number. Lift the handset Dial the group call pick up code BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...
  • Page 41 This will also happen if you dial the common bell pick up code and there are no calls waiting at the common bell extension. Note: You can also program the common bell code on a function key. BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 42: Other Useful Facilities

    Press to finish programming When the reminder time is reached, your phone rings with recall signal. Cancel reminder Dial to cancel all settings Press to finish the procedure BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...
  • Page 43 Voice instructions lead the callers step by step to the desired destination. Lift the handset Dial the Automated Attendant directory number Please ask your system administrator for the Automated Attendant directory number. BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...
  • Page 44 (answering position), for example when the office is closed. Night Press to activate or deactivate (pre-programmed) When the lamp lights, night switch is active. When the lights extinguishes, night switch is passive. BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 45: Tandem Configuration

    • The ”secondary” telephone cannot be called and the ”primary” telephone works as a normal ”stand-alone” telephone. For outgoing calls: • Both telephones are treated as 2 separate extensions. (continued) BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...
  • Page 46 During the procedure you will be prompted for your password. See last page for a card to remember these specific numbers. Lift the handset and dial the public number of your company BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 47: Opening Of The Doorlock

    Dial the door-opener´s directory number Please ask your system administrator for the number. Note: You can also program the door-opener’s directory number as a common abbreviated number or a function key. BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...
  • Page 48 Note: A switch to a non-IP call can only be performed if the original call is an IP call, otherwise you will receive a blocking tone. BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 49: Security

    Dial to select a new password Dial your present password and press The default password is “0000”. Dial your new password and press Verification tone. Press to finish the procedure BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 50: Bypass Blocked Extension

    Lift the handset Dial Dial your password and press Dial your extension number and press Dial tone. You can make one call from the blocked extension. BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 51: Least Cost Routing

    Please ask your system administrator for the LCR code. Dial the digit(s) for external call access and the external number Note: You can also program the LCR code on a function key. BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 52: Optional Equipment

    Useful for involving a second person in your conversation, for talking or just listening. When a recording of the telephone conversation is needed, TAPE RECORDER for evidence purposes, a tape recorder can be connected. BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...
  • Page 53 Press to terminate a headset call Make calls Dial the number Press to terminate the call Headset to handset Lift the handset Handset to headset Headset Press the headset key (pre-programmed) BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...
  • Page 54 To a telephone fitted with an alarm interface unit you can connect devices such as bathroom alarms for hotel rooms, emergency alarms for hospitals, bank security alarms and supervision of machines. BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 55: Programming

    See section ”Function codes and required data”. Press the programmable key again Continue with section ”select ringing character” Press to finish programming After approximately 10 seconds, the function key is active. (continued) BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...
  • Page 56 Press the desired programmable key Select function code Press the programmable key again Enter extension number Press the programmable key again Press Press the programmable key again Press to finish programming BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 57: Function Codes And Required Data

    2 =Delayed ringing (after 10 seconds). 3 =One single ringing signal (muted signal). 4 =One delayed ringing signal (after 10 seconds. Muted signal). Note: Accessible functions, depends on the programming of the system. BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 58: Visible Signals

    The function is active. Slowly flashing lamp The line (or function) is put on hold. Rapidly flashing lamp An incoming call or message waiting. Light with short breaks Ongoing call. BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 59: Audible Adjustments

    AUDIBLE ADJUSTMENTS AUDIBLE ADJUSTMENTS GENERAL In order to satisfy your personal needs, the BusinessPhone 250 /50 BusinessPhone system is equipped with many options to set and adjust a personal volume and ringing signal. HANDSET AND LOUDSPEAKER Use the volume keys. You can set different volume...

  • Page 60: Ringing Volume

    2. Ringing character — Press You will hear the selected character. You only have to press the last digit to select another ringing character. Press to finish the procedure BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 61: Tones And Signals

    -repeated after 4 s External ringing signal -repeated after 4 s Automatic call-back signal Note: The tones and ringing signals in this guide refer to the standard system but may vary between countries. BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 62: Glossary

    A two-way direct call function between two extensions, for instance an executive-secretary communication. See section ”Other useful facilities”. INTRUSION To intrude on an ongoing call when a requested extension is busy. See section ”Outgoing calls”. BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 63: Night Switching

    A four-digit code needed to e.g. block your extension and retrieve messages from the PASSWORD mailbox system. You can set your own password. See section ”Security”. Public Branch Exchange. Your telephone switching system (e.g. BusinessPhone 250). PRE-DEFINED TEXT Pre-programmed absent information. See section ”Information”.

  • Page 64: Installation

    The cable to the exchange has to be plugged in ”LINE“. Change cables To remove a cable, push down the plug’s stop. Use a screw-driver to unlock the stop. BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 65: Placing The Telephone

    Do not use rough rags, solvents or aggressive cleaning fluids. Any damages of the telephone, that are caused by non-obser- vance of these instructions, are not part of the liability given by the manufacturer. BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 66: Useful Hints

    Moreover, such calls may occupy two of your system’s external lines. You can restrict connections between the external lines by re-programming your system. Please ask your system administrator or contact our service center for more information. BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 67: Index

    Direct Inward System Access (DISA)....44 Mailbox system..........27 Diversion ............15 Make calls............8 Doorlock ............45 Monitoring .............10 Doorphone .............45 Music..............42 During calls ............10 Mute...............10 Enter information...........19 Networking.............46 Erase information ...........22 Night switching ..........42 BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...
  • Page 68 Visible signals ..........56 Ringing character..........58 Voice information ...........21 Ringing signal..........57 Voice messages ..........23 Ringing type ...........57 Volume ............57 Ringing volume ..........58 When you receive busy tone ......9 Save external number........8 BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 69: Quick Reference Guide

    (00-23) minute (00-59) Date of return month (01-12) day (01-31) (Before or after answer) Lunch back at, hour minute Meeting back at, hour minute Vacation back, month day Illness back, month day BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 70: Individual Abbreviated Numbers

    IMPORTANT NUMBERS IMPORTANT NUMBERS Number Function Account number 1 Account number 2 Automated attendant Background music number Common bell Common mailbox number Direct inward system access (DISA) Doorphone External line number 1 External line number 2 Group call pick-up Individual mailbox number Least cost routing Password Tie line number 1...
  • Page 71 QUICK REFERENCE CARD These cards are used for DISA and to check messages.
  • Page 72 QUICK REFERENCE CARD This is a part of EN/LZTBS 102 193 R4A This is a part of EN/LZTBS 102 193 R4A This is a part of EN/LZTBS 102 193 R4A This is a part of EN/LZTBS 102 193 R4A...
  • Page 73 Ericsson is the leading communications supplier, combining innovation in mobility and Internet in creating the new era of mobile Internet. Ericsson provides total solutions covering everything from systems and applications to mobile phones and other communications tools. With more than 100,000 employees in 140 countries, Ericsson simplifies communications for customers all over the world.

This manual is also suitable for:

Businessphone 50

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