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APPENDIX E - Troubleshooting
Diagnosing an Error Situation
When calling for support, please have the Printer test pages at hand (Configuration Page, Menu Map and
Event Log Page as per APPENDIX G).
Pos LED
Printer Display
1
ON
TRAY n OPEN
READY
2
ON
TRAY n EMPTY
READY
3
ON
TRAY 1 LOAD
Media Type & Size
4
ON
TRAY n LOAD
Media Type & Size
5
ON
13.01 PAPER JAM
IN TRAY n
6
ON
13.20 JAM IN
TOP COVER AREA
13.11 PAPER JAM IN
INPUT ACCESSORY
7
ON
13.11 PAPER JAM IN
INPUT ACCCESSORY
13.11 PAPER JAM IN
INPUT ACCCESSORY
8
INITIALIZING
Manual 0545
TF Beeping
Description
Tray n open
Empty Tray without pending
print request
Requested paper not
available
Paper requested from
empty Tray n
Paper jam in Printer
Beep Type 2 orPaper jam in Printer and
TowerTray
Beep Type 3 Paper jam in TowerTray,
and TowerTray Motor
blocked
Beep Type 2 orPaper jam in TowerTray
Beep Type 3 TowerTray Motor blocked Open TF Tray(s). Remove all sheets from the TF
Printer display does not
switch to READY
24
Action / Remarks
Close Tray
Reload Tray n
Load Tray 1 with the correct size
See printer manual to change Media Size and Type
through the printer control panel.
Refill Tray n
Switches automatically to next Tray with same Size
& Type and pulls paper from there (depending on
settings).
Clear paper jam and all other sheets from the paper
path. Open/close printer cover(s)
Also refer to section 'OPERATING - 'Paper Jam' in
this manual and to your printer manual for further
details.
Clear paper jam in printer and TF. Close TF Tray(s)
and printer cover(s).
Remove all sheets from TF and printer paper path.
Close TF Tray(s) and printer cover(s).
In case error stays, call Service.
Clear paper jam in TF. Close TF Tray(s).
paper path. Close TF Tray(s).
In case error stays, call Service.
Turn the printer off and on again and switch off the
POWERSAVE function.
TM
TowerTray
for the HP LaserJet 4200 / 4300 / 4250 / 4350
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