Technical Support; Troubleshooting - zBoost YX230 User Manual

5. TECHNICAL SUPPORT
Locate the Wi‐Ex Car Extender serial number on the bottom of the Amplifier Unit before
calling. The serial number must be available to authorize technical support and/or
establish a return authorization. For installation technical support, contact your dealer.
For system warranty issues, contact Wi‐Ex Support between the hours of 8:30 AM and
5:30 PM EST, Mon‐Fri, at 1‐800‐871‐1612 or visit our technical support website at
http://www.wi‐ex.com. The Wi‐Ex Car Extender system must be used with Wi‐Ex
authorized equipment. The technical support team will only support Wi‐Ex authorized
equipment. Contact your dealer for questions.
6. TROUBLESHOOTING
I get a Red LED on the Amplifier –
If you are receiving a Red LED even after trying different Antenna positions, turn the
power off and on again. If the Antennas are connected and too close to each other
when the Amplifier is turned on, it will be impossible to achieve a Green LED.
If the LED is not lighted
Make sure there is power being supplied to the Unit. Ensure the 12V DC CL Adapter
switch is in the ON position.
i. Check and see that the Red LED on the Amplifier is ON.
If not, there is no power at the plug.
ii. Disconnect the power at the Unit and reconnect. Flip the ON/OFF switch on the
12V DC CL Adapter.
iii. Make sure the connector is properly connected to the Amplifier Unit.
I still can't make or receive a call on my cell phone. I'm not getting any signal –
A cellular signal is still required outside the vehicle for the Amplifier Unit to work.
This cannot generate a cellular signal when none exists. This can only amplify an
existing signal.
I dropped a call –
There are many factors which can affect cellular calls, for example, if the cellular signal
becomes so weak that it cannot be amplified, the call will be dropped.
The LED stays on even after I turn the car off –
When using a vehicle's 12V Port, some vehicles may still provide power with the ignition
off. In this case, the 12V DC CL Adapter's Switch must be in the OFF position or taken
out of the 12V Port to prevent the car battery from being drained.
I get a Green LED, but the signal on my cell phone does not increase –
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