Appendix I. Troubleshooting And Faqs; Troubleshooting - ActionTec SBWD50A User Manual

Appendix I. Troubleshooting and
FAQs
This chapter describes some problems you may encounter using the Receiver, and possible
solutions to those problems. Also included are frequently asked questions (FAQs), and
answers to those questions.

Troubleshooting

I'm not seeing anything on my HDTV screen after powering on the Receiver.
Check the cable connections and make sure the TV Input setting is the same as the HDMI
port to which the Receiver is connected.
I am trying to connect to the ScreenBeam Mini Receiver but fails. There is a prompt
says "The connection attempt failed because your PC or mobile device is currently
connecting to a 5GHz wireless access point. ...".
The ScreenBeam Mini Wireless Display Receiver works in 2.4 GHz band only. You most
likely have had your device connected to a 5 GHz access point (AP). You must disconnect
your device from the 5 GHz AP, and connect it to a 2.4 GHz AP. Then, you can retry
connecting your device to the Receiver.
After upgrading from Windows 8 to Windows 8.1, I can no longer connect to
ScreenBeam receiver or I'm having problems with my connection.
Make sure you've followed Intel's instructions after the upgrade. Refer to Intel's WiDi
website (Shortcut URL: http://www.actiontec.com/widi81) for more information.
Intel WiDi does not work after upgrading to Windows 8.1 and I can't connect to
ScreenBeam Mini.
Windows 8.1 provides native Miracast feature. Previous Intel WiDi systems upgraded to
Windows 8.1 must use the Project feature. To connect with ScreenBeam Mini receiver: Go
to Charms > Devices > Project > Add a wireless display > Connect to ScreenBeam Mini
receiver.
In some instances, I can't connect to the Receiver from WiDi after installing antivirus
software.
This is also a known issue with Intel WiDi. To solve the problem, add Intel WiDi to the
antivirus-approved whitelist of applications, and then reconnect.
I'm seeing artifacts and experiencing a choppy, juddering video stream.
In noisy Wi-Fi environments, audio and video freezes may be observed while playing video
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