Wacom DTK-2400 User Manual page 83

MAC-SPECIFIC PROBLEMS
At startup, a dialog box
appears telling you that either
the driver failed to load or the
pen display preferences have
not yet been created.
You suspect the pen display
preferences may be
corrupted, or want to make
certain that all settings are at
their factory defaults.
Contents Index
The tablet portion of the pen display was not detected at startup.
Make sure the USB interface cable is securely connected to an active
USB port on your computer or USB hub. Make sure that the pen
display power LED is on and is glowing blue. If this does not correct
the problem, see troubleshooting.
From the G
O
Select USB from the H
USB pen display model should be listed. If a pen display model is not
listed, check the pen display USB cable connection or try plugging the
pen display into a different USB port.
If this does not help, contact Wacom for Technical Support.
See technical support
Use the Wacom Tablet Utility to work with preferences. Close any open
applications. Open the main A
W T
ACOM ABLET
• It is a good idea to first back up your tablet preferences. In the
Wacom Tablet Utility, select C
B ... and follow the prompts.
ACKUP
• Then, delete the tablet preferences as follows:
Single user. When the utility starts, select C
R . Log out, then log back in. When the pen display driver
EMOVE
loads it will create a new preferences file with the factory defaults.
Multiple users. When the utility starts, select A
R . Log out, then log back in. When the pen display driver
EMOVE
loads it will create new preferences files with the factory defaults.
You can quickly restore tablet preferences that have been backed up
for the C
URRENT USER
utility.
Note: Do not manually remove the W
main L
removed when uninstalling the Wacom software driver, and then
only when using the Wacom Tablet Utility.
Recalibrate the pen display. See
Contents Index
menu, select U
TILITIES
section of the C
ARDWARE
options.
PPLICATIONS
folder and run the W
URRENT USER
or A
LL USERS
P P
IBRARY REFERENCE ANES
calibrating the pen
and launch the S
YSTEM
list. A Wacom
ONTENTS
folder. Then open the
T U y.
ACOM ABLET TILIT
or A
LL USERS
URRENT USER
LL USERS
by clicking R ... within the
ESTORE
T .
ACOM ABLET PREFPANE
folder. This file is only to be
display.
83
P .
ROFILER
. Then click
and click
and click
file from the
83