Other Faults And Problems; Before Contacting Customer Service Or Your Provider; Checking The Connection To The Cisco Bwx360 Wimax Outdoor Modem - Cisco BWX360 WiMAX User Manual

Wimax outdoor modem

Hide thumbs Also See for BWX360 WiMAX:

Table of Contents

Other faults and problems

You are using a firewall on the PC that prevents access to the Cisco BWX360

WiMAX Outdoor Modem

Test this, if necessary, by briefly switching off the firewall. If access is possible, config-

ure the firewall. For details, refer to the user guide for your firewall.

You have forgotten the system password

If you have assigned your own system password or changed and forgotten it, you need

to return your Cisco BWX360 WiMAX Outdoor Modem to the factory settings.

Power failure

No data will be lost.

First exclude all the faults listed in this section.

Have the documentation supplied by your provider ready.

If you can open the configuration program in the Web browser, click on the Status

tab.

Note the number in the Firmware version field. This is the number of the currently

installed device software.

Open the Local Network submenu and note the entry consisting of numbers and

letters in the MAC address field. The MAC address is used for the globally unique

identification of your device.

Leave the PC switched on and the configuration program open when you phone

customer service or your provider. They might need still more information, which

you will find on the status pages.

Checking the connection to the Cisco BWX360 WiMAX

Outdoor Modem

You can check whether the PC is correctly connected to the Cisco BWX360 WiMAX

Outdoor Modem. This can be done as follows:

Open the command prompt on the PC:

– Click on Start > Run.

– Enter cmd in the input field and click on OK.

The Command prompt window opens.

Check whether the Cisco BWX360 WiMAX Outdoor Modem responds with the ping

command. Enter ping 192.168.2.1 and press Enter.

Table of Contents