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Troubleshooting
Other faults and problems
You are using a firewall on the PC that prevents access to the SE680 WiMAX
modem
Test this, if necessary, by briefly switching off the firewall. If access is possible, config-
ure the firewall. For details, refer to the user guide for your firewall.
You have forgotten the system password
If you have assigned your own system password or changed and forgotten it, you need
to return your SE680 WiMAX modem to the factory settings.
Power failure
No data will be lost.
Before contacting customer service or your provider
First exclude all the faults listed in this section.
Have the documentation supplied by your provider ready.
If you can open the configuration program in the Web browser, click on the Status
tab.
Note the number in the Firmware version field. This is the number of the currently
installed device software.
Open the Local Network submenu and note the entry consisting of numbers and
letters in the MAC address field. The MAC address is used for the globally unique
identification of your device.
Leave the PC switched on and the configuration program open when you phone
customer service or your provider. They might need still more information, which
you will find on the status pages.
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