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Cisco DPC3216 User Manual

Docsis 3.0 16x4 cable modem with embedded multimedia terminal adapter
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O L- 3157 3 - 0 1
Cisco Model DPC3216 and
DPC3216C DOCSIS 3.0 16x4
Cable Modem with Embedded
Multimedia Terminal Adapter
User Guide

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  Summary of Contents for Cisco DPC3216

  • Page 1 O L- 3157 3 - 0 1 Cisco Model DPC3216 and DPC3216C DOCSIS 3.0 16x4 Cable Modem with Embedded Multimedia Terminal Adapter User Guide...
  • Page 3 Please Read Important Read this entire guide. If this guide provides installation or operation instructions, give particular attention to all safety statements included in this guide.
  • Page 4 Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. DOCSIS is a registered trademark of Cable Television Laboratories, Inc.
  • Page 5: Table Of Contents

    Contents IMPORTANT SAFETY INSTRUCTIONS United States FCC Compliance About This Guide Chapter 1 Introducing the Cable Modem Introduction ......................... 2 What's In the Carton? ......................4 Front Panel Description ...................... 5 Back Panel Description ....................... 7 Bottom Panel Description ....................8 Chapter 2 Installing the Cable Modem Installation P reparations ....................
  • Page 6 Notice to Installers The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so. Notice à...
  • Page 7 Mitteilung für CATV-Techniker Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt s ind, außer Sie sind zur Durchführung solcher Arbeiten qualifiziert. Aviso a los instaladores de sistemas CATV Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de personal de mantenimiento cualificado.
  • Page 9: Important Safety Instructions

    IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS Read these instructions. Keep these instructions. Heed all warnings. Follow all instructions. Do not use this apparatus near water. Clean only with dry cloth. Do not block any ventilation openings. Install in accordance with the manufacturer's instructions.
  • Page 10 IMPORTANT SAFETY INSTRUCTIONS Protect the Product from Lightning In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs. Verify the Power Source from the On/Off Power Light When the on/off power light is not illuminated, the apparatus may still be connected to the power source.
  • Page 11: Operating Environment

    IMPORTANT SAFETY INSTRUCTIONS Battery Disposal  The batteries may contain substances that could be harmful to the environment.  Recycle or dispose of batteries in accordance with the battery manufacturer’s instructions and local/national disposal and recycling regulations.  The batteries may contain perchlorate, a known hazardous substance, so special handling and disposal of this product might be necessary.
  • Page 12 IMPORTANT SAFETY INSTRUCTIONS Check Product Safety Upon completion of any service or repairs to this product, the service technician must perform safety checks to determine that this product is in proper operating condition. Protect the Product When Moving It Always disconnect the power source when moving the apparatus or connecting or disconnecting cables.
  • Page 13: Declaration Of Conformity

     Consult the service provider or an experienced radio/television technician for help. Any changes or modifications not expressly approved by Cisco Systems, Inc., could v oid the user's authority to operate the equipment. The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device.
  • Page 14: About This Guide

    About This Guide About This Guide Introduction Welcome. This guide provides instructions and recommendations for placing, installing, configuring, operating, maintaining, and troubleshooting the DPC3216 and DPC3216C Cable Modems (with or without a battery). Purpose This guide covers the following product models: DPC3216 Cable Modem ...
  • Page 15: Chapter 1 Introducing The Cable Modem

    Chapter 1 Introducing the Cable Modem Introduction This chapter provides an overview of cable modem features, indicators, and connectors to help you become familiar with the cable modem and the benefits it offers. This chapter also lists the accessories and equipment that are provided with the cable modem so that you can verify that you received all of these items.
  • Page 16: Introduction

    Chapter 1 Introducing the Cable Modem Introduction Your new cable modem meets industry standards for high-speed data connectivity along with reliable digital telephone service. The cable modem delivers data, voice and wired (Ethernet) capabilities to connect a variety of devices in the home or small office and support high-speed data access and cost-effective voice services, all in one device.
  • Page 17 Introduction Management  Software upgradeable by network download  Remote manageability using SNMP V1/V2 and V3 OL-31573 -01...
  • Page 18: What's In The Carton

    One AC power adapter with power cord (Image may vary from actual product. May not be provided with all products.) One DPC3216 or DPC3216C Cable Modem One Lithium Ion cartridge battery One Ethernet cable (May not be (Image may vary from product. May provided with all products.)
  • Page 19: Front Panel Description

    Front Panel Description Front Panel Description The front panel of your cable modem provides LED status indicators that indicate how well and at what state your cable modem is operating. See Operation of Front Panel Indicators (on page 21), for more information on front panel LED status indicator functions.
  • Page 20 Chapter 1 Introducing the Cable Modem TEL2—ON indicates telephony service is enabled. Blinks when line 2 is in use. OFF indicates that phone service for TEL 2 is not enabled. BATTERY (optional model only)—ON indicates the battery is charged. Blinking indicates the battery charge is low.
  • Page 21: Back Panel Description

    Back Panel Description Back Panel Description The following illustration identifies the back panel components on the Cisco cable modem. Descriptions for each component follow the illustration. Telephone 1 and 2—RJ-11 telephone ports connect to home telephone wiring for conventional telephones.
  • Page 22: Bottom Panel Description

    Chapter 1 Introducing the Cable Modem Bottom Panel Description The bottom panel of your cable modem contains a product information label that is affixed to the battery compartment door. OL-31573-01...
  • Page 23: Chapter 2 Installing The Cable Modem

    Chapter 2 Installing the Cable Modem Introduction This chapter describes how to properly install the cable modem and connect the cable modem to a computer and other devices. In This Chapter  Installation P reparations ..............10  Install the Cable Mod em ..............18 OL-31573 -01...
  • Page 24: Installation Preparations

    Chapter 2 Installing the Cable Modem Installation Preparations Before installing the cable modem, make sure that your system meets or exceeds the requirements listed in this section. Also, make sure that you have prepared your home and home devices as described in this section. What Are the System Requirements for Internet Service? To ensure that your cable modem operates efficiently for high-speed Internet service, you must have an Internet-capable PC, Mac, or Internet appliance equipped with an...
  • Page 25 Installation Preparations Telephone Device Types You can use telephone devices that are not labeled with a REN number, but the maximum number of attached telephone devices cannot be accurately calculated. With telephone devices that are not labeled, each device should be connected and the ring signal should be tested before adding more devices.
  • Page 26 Chapter 2 Installing the Cable Modem High-Speed Internet Access Account If you do not have a high-speed Internet access account, your service provider will set up your account and become your Internet service provider (ISP). Internet access enables you to send and receive email, access the World Wide Web, and receive other Internet services.
  • Page 27 Installation Preparations The following illustration shows a typical bar coded label; the image may vary from the label on the actual product. Write down these numbers in the spaces provided: Serial Number _______________________ CM MAC Address ________________________ MTA MAC Address ________________________ Telephone Service You will need to establish a telephone account with your local service provider to use your cable modem for telephone service.
  • Page 28 Chapter 2 Installing the Cable Modem Choose a location that is relatively protected from accidental disturbance or  harm, such as a closet, basement, or other protected area. Choose a location so that there is plenty of room to guide the cables away from ...
  • Page 29 Installation Preparations Close the battery compartment door. Important: After you install the cable modem and plug it into an AC electrical outlet as described in Install the Cable Modem (on page 18), it can take as long as 24 hours for the battery to charge fully. However, you can begin using your high-speed Internet and telephone service immediately after installation.
  • Page 30 Chapter 2 Installing the Cable Modem Location and Dimensions of the Wall-Mounting Slots The following illustration shows the location and dimensions of the wall-mounting slots on the side of the cable modem. Use this illustration as a guide for mounting the cable modem to the wall.
  • Page 31 Installation Preparations Mounting the Cable Modem on a Wall Using a drill with a 3/16-inch bit, drill two holes at the same height and 3 inches apart. Note: The preceding graphic illustrates the location of the mounting holes on the back of the cable modem.
  • Page 32: Install The Cable Modem

    Chapter 2 Installing the Cable Modem Install the Cable Modem This section describes how to connect your cable modem to support the services that the cable modem offers. Connect Devices to the Cable Modem The following illustration shows all of the possible connections that can be made to your cable modem for various services.
  • Page 33 Install the Cable Modem Connect the Cable Modem The following installation procedure ensures proper setup and configuration for the cable modem. Choose an appropriate and safe location to install the cable modem (close to a power source, an active cable connection, your PC—if using high-speed Internet, and your telephone lines—if using VoIP).
  • Page 34 Chapter 2 Installing the Cable Modem If your cable modem supports digital telephone service (VoIP), connect one end of a telephone cable (not included) to a telephone outlet in your home or to a telephone or fax machine. Then connect the other end of the cable to t he appropriate RJ-11 TELEPHONE port on the back of the cable modem.
  • Page 35: Chapter 3 Operation Of Front Panel Indicators

    Chapter 3 Operation of Front Panel Indicators Introduction This chapter describes the behavior of the front panel indicators when the cable modem is first powered up, during normal operations, and in special conditions. In This Chapter  Initial Power On, Calibration, and Registration (AC Power applied) ....................22 ...
  • Page 36: Initial Power On, Calibration, And Registration (Ac Power Applied)

    Chapter 3 Operation of Front Panel Indicators Initial Power On, Calibration, and Registration (AC Power applied) The following chart illustrates the sequence of steps and the corresponding appearance of the cable modem front panel LED status indicators during power on, calibration and registration on the network when AC power is applied to the cable modem.
  • Page 37 Initial Power On, Calibration, and Registration (AC Power applied) Front Panel LED Status Indicators During Initial Pow er On, Calibration, and Registration Part 2, Telephone Registration Step: Front Panel Data Network Requesting Request Restarting Voice Telephone Indicator Registration Telephone IP Telephone Service Registration...
  • Page 38: Normal Operations (Ac Power Applied)

    Chapter 3 Operation of Front Panel Indicators Normal Operations (AC Power Applied) The following chart illustrates the appearance of the cable modem front panel LED status indicators during normal operations when AC power is applied to the gateway. Front Panel LED Status Indicators During Normal Conditions Front Panel Indicator Normal Operations POWER...
  • Page 39: Special Conditions

    Special Conditions Special Conditions The following chart describes the appearance of the cable modem front panel LED status indicators during special conditions to show when you have been denied network access. Front Panel LED Status Indicators During Special Conditions Front Panel Indicator Network Access Denied POWER Flashes in unison with the US indicator...
  • Page 41: Chapter 4 Troubleshooting The Cable Modem

    Chapter 4 Troubleshooting the Cable Modem Introduction This chapter describes the most common issues that may occur after the cable modem is installed and provides possible solutions and tips for improved performance of the cable modem. In This Chapter  Frequently Asked Questions .............28 ...
  • Page 42: Frequently Asked Questions

    Chapter 4 Troubleshooting the Cable M odem Frequently Asked Questions This section provides answers to common questions about the cable modem. How Do I Configure TCP/IP Protocol? To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card (NIC) with TCP/IP communications protocol installed on your system.
  • Page 43 Frequently Asked Questions  To get a DNS server address automatically using DHCP, click Obtain DNS server address automatically, and then click OK.  To specify a DNS server address, click Use the following DNS server addresses, and then, in the Preferred DNS server and Alternate DNS server fields, type the addresses of the primary and secondary DNS servers.
  • Page 44 Chapter 4 Troubleshooting the Cable M odem Note: Make sure that the Load only when needed option is unchecked. Verify that the Use 802.3 option located in the upper-right corner of the TCP/IP window is unchecked. If there is a check mark in the option, uncheck the option, and then click Info in the lower-left corner.
  • Page 45 Frequently Asked Questions Renew ing the IP Address on Macintosh Sy stems Close all open programs. Open your Preferences folder. Drag the tcp/ip preferences file to the Trash. Close all open windows and empty the Trash. Restart your computer. As your computer starts, simultaneously press and hold down the Command (Apple), Option, P, and R keys on your keyboard.
  • Page 46 Chapter 4 Troubleshooting the Cable M odem How Do I Arrange for Installation? Call your service provider to inquire about professional installation. A professional installation ensures proper cable connection to the cable modem and to your PC, and it ensures the proper configuration of all hardware and software settings. Contact your service provider for more information about installation.
  • Page 47: Common Troubleshooting Issues

    Common Troubleshooting Issues Common Troubleshooting Issues This section describes common problems and offers solutions. I don't understand the front panel status indicators See Operation of Front Panel Indicators (on page 21), for more detailed information on front panel LED status indicator operation and function. The Cable Modem does not register an Ethernet connection Try one of the following solutions: Verify that your computer has an Ethernet card and that the Ethernet driver...
  • Page 48 Chapter 4 Troubleshooting the Cable M odem working here but does not work at other locations in the home, a professional may need to diagnose and repair a problem with your telephone wiring. Verify that the telephone company has removed the previous telephone service ...
  • Page 49: Tips For Improved Performance

    Tips for Improved Performance Tips for Improved Performance If your cable modem does not perform as expected, the following tips may help. If you need further assistance, contact your service provider. Verify that the AC power adapter is properly inserted into an electrical outlet. ...
  • Page 51: Chapter 5 Customer Information

    Chapter 5 Customer Information Introduction If you have technical questions, call Cisco Services for assistance. Follow the menu options to speak with a service engineer. Access your company's extranet site to view or order additional technical publications. For accessing instructions, contact the representative who handles your account.
  • Page 52 Fax: 408 527-0883 This document includes various trademarks of Cisco Systems, Inc. Please see the Notices section of this document for a list of the Cisco Systems, Inc. trademarks used in this document. Product and service availability are subject to change without notice.

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