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BWX 110 Desktop Modem User Guide
For use with all BWX 110 Desktop Modem models
August 1, 2009
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Text Part Number: OL-16307-03

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Troubleshooting

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   Summary of Contents for Cisco BWX 110

  • Page 1

    BWX 110 Desktop Modem User Guide For use with all BWX 110 Desktop Modem models August 1, 2009 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883...

  • Page 2

    You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures: •...

  • Page 3: Table Of Contents

    Physical Characteristics C H A P T E R BWX 110 Desktop Modem Features C H A P T E R Installing the BWX 110 Desktop Modem C H A P T E R Accessing the Internet 10-1 C H A P T E R...

  • Page 4

    A P P E N D I X PC Operating Systems 18-1 Multi-PC Configurations 18-1 Results of Correct BWX Modem Diagnostics Tool Installation 18-2 End User License Agreement 19-1 A P P E N D I X BWX 110 Desktop Modem User Guide OL-16307-03...

  • Page 5: Chapter 1 Safety Information & Battery Procedures

    Follow all airport and FAA regulations when using the equipment on or near aircraft. Only operate the equipment from the type of power source(s) indicated in this manual (110/220 VAC, 60/50 Hz or Cisco supplied battery). Any other type of input power source may cause damage to the equipment.

  • Page 6: Battery Caution & Procedures

    To reduce risk of injury or fire, follow these instructions when handling a battery. Warning Risk of explosion is possible if the battery is replaced with one not supplied by Cisco. Do not dispose of the battery in a fire. It may explode. Check with the local codes for battery disposal guidelines.

  • Page 7: Chapter 2 Regulatory Information

    FCC’s rules for Radio Frequency Exposure. For the 2.6 BWX 110 Desktop Modem with a window mount, a minimum of 8.3 inches (21 cm) or more must be maintained between the window mount antenna and all persons during device operations.

  • Page 8: Information To User

    INFORMATION TO USER This device has been authorized as a radio frequency transmitter under the appropriate rules of the Federal Communications Commission. Any changes or modifications not expressly approved by Cisco could void the user’s authority to operate the equipment.

  • Page 9: Chapter 3 Introduction

    C H A P T E R Introduction Congratulations! Your BWX 110 Desktop Modem is a user-friendly, easy-to-install device that helps you connect wirelessly to the Internet. It provides complete broadband Internet access to residential and small or home office customers without requiring professional hardware installation. Your BWX 110 Desktop Modem allows portability with your service.

  • Page 10: Chapter 4 Package Inventory

    • AC power adapter (for Modem to power plug connection) • Ethernet RJ-45 cable (for PC-to-Modem connection) Installation CD that includes the BWX Modem Diagnostics tool software and the BWX 110 Desktop • Modem User Guide • BWX 110 Desktop Modem Quick Installation Guide If you do not find all of these items in your package, notify the supplier from whom you obtained it.

  • Page 11: Modem Models

    3475-3600 BWX 110 3.475 GHz – 3.600 GHz Desktop Modem Desktop Modem E The “E” in the model name stands for Ethernet. Your computer should have an Ethernet port for connecting the Modem. BWX 110 Desktop Modem User Guide OL-16307-03...

  • Page 12: Chapter 6 Minimum Computing Requirements

    C H A P T E R Minimum Computing Requirements (See, also Appendix 18, “BWX 110 Desktop Modem-PC Troubleshooting”) The following table lists the minimum requirements your computer should meet before connecting to the BWX 110 Desktop Modem. ® Operating System (OS) Any OS with standard Ethernet, i.e., Windows...

  • Page 13: Chapter 7 Physical Characteristics

    C H A P T E R Physical Characteristics The figure below shows the physical characteristics of the Modem. BWX 110 Desktop Modem (2.3, 2.5-2.6, 3.4 & 3.5 GHz) Antenna Antenna Antenna Liquid Crystal Display Liquid Crystal Display Liquid Crystal Display...

  • Page 14: Chapter 8 Bwx 110 Desktop Modem Features

    In OFDMA mode meets IEEE 802.16e air interface standards. • Portable. Works in Non Line of Sight (NLOS) conditions, with 3-antenna switching diversity and • Beamforming signals . • Automated over-the-air software upgrades. BWX 110 Desktop Modem User Guide OL-16307-03...

  • Page 15: Chapter 9 Installing The Bwx 110 Desktop Modem

    C H A P T E R Installing the BWX 110 Desktop Modem (See, also, Appendix 18, “BWX 110 Desktop Modem-PC Troubleshooting”) The following instructions explain how to install your Modem. Please read all instructions before installing the Modem. Also, turn off the computer and the Modem before installing the Modem.

  • Page 16

    Chapter 9 Installing the BWX 110 Desktop Modem Step Action Illustration Step 3 Connect the AC power adapter to the Modem. Plug the other end of the power adapter into a 110/220 VAC 60/50 Hz outlet. Use only the AC power...

  • Page 17

    Chapter 9 Installing the BWX 110 Desktop Modem Step Action Illustration Step 6 If the display turns on, proceed to Step 7. If the display does not turn on, there is a problem with the Modem or the AC power adapter.

  • Page 18: Chapter 10 Accessing The Internet

    C H A P T E R Accessing the Internet Now that the BWX 110 Desktop Modem is installed and powered on, you should be able to access the Internet (that is, assuming you have signed up with a Service Provider).

  • Page 19: Chapter 11 Troubleshooting

    Troubleshooting If you are experiencing difficulties with your Internet connection after installation, please review Chapter 6, “Minimum Computing Requirements” Appendix 18, “BWX 110 Desktop Modem-PC Troubleshooting.” Ensure your computer meets these requirements. Also review the installation procedures and ensure all the steps were completed properly.

  • Page 20

    11 ≤ 12 dB 3 bars 12 ≤ 13 dB 4 bars 13 ≤ 14 dB 5 bars 14 ≤ 15 dB 6 bars 15 ≤ 19 dB 7 bars ≥ 19 dB 8 bars BWX 110 Desktop Modem User Guide 11-2 OL-16307-03...

  • Page 21: Chapter 12 Installing The Bwx Modem Diagnostics Tool

    The screenshots shown in the instructions were taken from a laptop with Windows XP. If you have a Note Windows 2000 or Windows Vista operating system, the screens you see may vary from the screens shown in the instructions. BWX 110 Desktop Modem User Guide 12-1 OL-16307-03...

  • Page 22

    OK and the BWX Modem Diagnostics Tool defaults to English. At this time, the BWX Modem Diagnostics Tool supports three options: 1. English (U.S.), 2. Español (Spain), and 3. Nederlands (Holland). BWX 110 Desktop Modem User Guide 12-2 OL-16307-03...

  • Page 23

    Accept the default and click Next to continue. The system responds with the Pre-Installation Summary window. Step 9 Review the contents for accuracy. Click Next to continue. The system responds with the Introduction window. BWX 110 Desktop Modem User Guide 12-3 OL-16307-03...

  • Page 24

    Then: Do not perform steps 10 through 13. Otherwise: Follow steps 10 through 13 to install it. Step 12 Click Next to install WinPcap. The system responds with the License Agreement window. BWX 110 Desktop Modem User Guide 12-4 OL-16307-03...

  • Page 25

    Click I Agree. The system responds by installing the software and displaying the Install Complete window. You must agree to the Note License agreement to continue with the Install. Step 14 Click Done to close the window. BWX 110 Desktop Modem User Guide 12-5 OL-16307-03...

  • Page 26: Troubleshooting Using Bwx Modem Diagnostics Tool

    Help menu gives you two options. The first option, provides help text on the functionality of the BWX Modem Diagnotics Tool program. The second option, About NavDiag, is equivalent to clicking on the About icon. BWX 110 Desktop Modem User Guide 13-1 OL-16307-03...

  • Page 27: The Window Option Buttons

    The first button, Connection Status, corresponds to the default view: The following sections describe the various parts of the Connection Status window. The Modem ID In the Modem ID sub-window, the Modems ID appears as 00:04:6A:_ _:_ _:_ _ BWX 110 Desktop Modem User Guide 13-2 OL-16307-03...

  • Page 28: The Icons

    The higher the pile of bars goes, the stronger the signal is. The color of the bars also gives an indication of the strength of the signal. Green lines indicate an excellent signal. Orange lines indicate a good signal while red lines indicate a weak signal. BWX 110 Desktop Modem User Guide 13-3 OL-16307-03...

  • Page 29: How To Increase The Strength And Quality Of The Signal

    The Signal Quality bar area graphically represents the Carrier to Interference + Noise Ratio (CINR) of the signal received by your BWX 110 Desktop Modem. Again, the quality of the signal is represented by a group of colored bars. The higher the pile of bars goes, the better the CINR of the signal. The color of the bars also gives an indication of the quality of the signal.

  • Page 30: The History Graphs

    “active side” and “standby side” of the Modem’s flash memory. WiMAX Mode WiMAX Mode WiMAX Mode WiMAX Mode WiMAX Mode WiMAX Mode 7.0.1 7.0.1 7.0.1 7.0.1 BWX 110 Desktop Modem User Guide 13-5 OL-16307-03...

  • Page 31: The Configuration Window

    At the bottom of the window is an Allow Customer Satisfaction Reporting check box. This check box is used to enable local logging on your computer. This log is useful for any technical support that might be required for your Modem. BWX 110 Desktop Modem User Guide 13-6 OL-16307-03...

  • Page 32: The Trend Analysis Window

    By selecting one or more (up to 4) parameters and then clicking on the Plot Graph button, the following window appears. This window displays the value of the selected parameters over the last five minutes, updated once every second. The graphic scrolls from right to left. BWX 110 Desktop Modem User Guide 13-7 OL-16307-03...

  • Page 33

    By selecting one or more (up to 4) parameters and then clicking on the Plot Graph button, the following window appears. This window displays the value of the selected parameters over the last five minutes, updated once every second. The graphic scrolls from right to left. BWX 110 Desktop Modem User Guide 13-8 OL-16307-03...

  • Page 34: The Statistics Window

    The Statistics Window The Statistics window lets you view the current value of selected parameters. These values are updated as they change over time. To view the Statistics window, click Statistics. BWX 110 Desktop Modem User Guide 13-9 OL-16307-03...

  • Page 35

    Chapter 13 Troubleshooting Using BWX Modem Diagnostics Tool The Statistics Window BWX 110 Desktop Modem User Guide 13-10 OL-16307-03...

  • Page 36: The About Window

    The About window provides vital information such as the version of the BWX Modem Diagnostics Tool software currently installed on your computer. It also provides a website address and telephone number where you can contact your Service Provider. To view the About window, click About. BWX 110 Desktop Modem User Guide 13-11 OL-16307-03...

  • Page 37: Chapter 14 Manually Upgrading The Bwx Diagnostics Tool

    Web site or insert the CD that contains the software in your CD-ROM drive. Step 3 In the right pane, click Configuration. The system responds by displaying configuration information. BWX 110 Desktop Modem User Guide 14-1 OL-16307-03...

  • Page 38

    The system responds by displaying the path to the load in the File box. Step 6 Click Start. The system responds by displaying a progress indicator showing the status of the software update. BWX 110 Desktop Modem User Guide 14-2 OL-16307-03...

  • Page 39

    Ensure the software version (in this case 060284) appears in the Standby SW Version field. The software version is displayed as 6.2.84. Both the Active and Standby SW versions should match. Step 13 BWX 110 Desktop Modem User Guide 14-3 OL-16307-03...

  • Page 40: Chapter 15 Uninstalling Bwx Modem Diagnostics Tool Software

    The screenshots shown in these instructions were taken from a laptop with Windows XP. If you have a Windows 2000 or Windows Vista operating system, the screens you see may vary from the screens shown in the instructions. BWX 110 Desktop Modem User Guide 15-1 OL-16307-03...

  • Page 41

    Uninstall Options window. Step 3 Select the default Complete Uninstall and click Next. The system responds with the Uninstall Complete window. The Uninstall Navini Note Diagnostics screen indicates the application is uninstalled. BWX 110 Desktop Modem User Guide 15-2 OL-16307-03...

  • Page 42

    Manually delete the folder NavDiag under C:\Program Files path by right-clicking the NavDiag folder and selecting Delete from the menu. Step 6 Click Yes. The system responds by deleting the NavDiag folder. Step 7 BWX 110 Desktop Modem User Guide 15-3 OL-16307-03...

  • Page 43: Chapter 16 Care & Maintenance

    OS. Otherwise, the monitoring software will not work. See Chapter 15, “Uninstalling BWX Modem Diagnostics Tool Software” in this Guide. BWX 110 Desktop Modem User Guide 16-1 OL-16307-03...

  • Page 44: Chapter 17 Upgrading The Modem

    Service Provider. If you attempt to upgrade your Modem software through the BWX Modem Diagnostics Tool and the computer does not have an assigned IP address, you may see one of the following error messages: BWX 110 Desktop Modem User Guide 17-1 OL-16307-03...

  • Page 45: Appendix

    When a PC that is connected to a Modem also has a wireless network card built in, it is best to disable it when using the BWX 110 Desktop Modem. If the built-in wireless card is required for local networking and the BWX 110 Desktop Modem is used for Internet connections, change the interface metric configuration for the Modem so that the default gateway is used.

  • Page 46: Results Of Correct Bwx Modem Diagnostics Tool Installation

    Results of Correct BWX Modem Diagnostics Tool Installation You may not use a router with the BWX 110 Desktop Modem or BWX Modem Diagnostics Tool software. They will not work going through a router. Please refer to the figure below for acceptable multi-PC configurations.

  • Page 47

    Installed by InstallAnywhere 8.0 Enterprise Build 3063, by Macrovision User Interactions ----------------- #Choose Install Folder #--------------------- USER_INSTALL_DIR=C:\\Program Files\\NavDiag #Choose Shortcut Folder #---------------------- USER_SHORTCUTS=C:\\Documents and Settings\\navini\\Start Menu\\Programs\\NavDiag Summary ------- Installation: Successful. 78 Successes 0 Warnings 0 NonFatalErrors 0 FatalErrors BWX 110 Desktop Modem User Guide 18-3 OL-16307-03...

  • Page 48

    Status: SUCCESSFUL Install File: C:\Program Files\NavDiag\config\NavDiag.lcf Status: SUCCESSFUL Install File: C:\Program Files\NavDiag\config\CpeLogging.conf Status: SUCCESSFUL Install File: C:\Program Files\NavDiag\config\EPEventDef.txt Status: SUCCESSFUL Install File: C:\Program Files\NavDiag\config\NavCli.lcf Status: SUCCESSFUL Install File: C:\Program Files\NavDiag\config\NavCli.conf Status: SUCCESSFUL BWX 110 Desktop Modem User Guide 18-4 OL-16307-03...

  • Page 49

    Value Data: "C:\Program Files\NavDiag\Uninstall\Uninstall NavDiag.exe" Status: SUCCESSFUL Make Registry Entry: Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ Navini Diagnostics Value Name: ProductID Value Data: 9df2824d-1eda-11b2-8901-8e873ec0d15a Status: SUCCESSFUL Make Registry Entry: Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ Navini Diagnostics Value Name: InstallLocation BWX 110 Desktop Modem User Guide 18-5 OL-16307-03...

  • Page 50

    Status: SUCCESSFUL Install File: C:\Program Files\NavDiag\data\images\about2.gif Status: SUCCESSFUL Install File: C:\Program Files\NavDiag\data\images\about1.gif Status: SUCCESSFUL Install File: C:\Program Files\NavDiag\data\images\about.gif Status: SUCCESSFUL Install File: C:\Program Files\NavDiag\data\images\uninstall.gif Status: SUCCESSFUL Install Directory: C:\Program Files\NavDiag\data\log\ Status: SUCCESSFUL BWX 110 Desktop Modem User Guide 18-6 OL-16307-03...

  • Page 51

    Install Directory: C:\Documents and Settings\navini\Start Menu\Programs\NavDiag\ Status: SUCCESSFUL Additional Notes: NOTE - Directory already existed Create Shortcut: C:\Documents and Settings\navini\Start Menu\Programs\NavDiag\Navini Diagnostics.lnk Status: SUCCESSFUL Create Shortcut: C:\Documents and Settings\navini\Start Menu\Programs\NavDiag\Uninstall.lnk Status: SUCCESSFUL BWX 110 Desktop Modem User Guide 18-7 OL-16307-03...

  • Page 52

    BWX 110 Desktop Modem-PC Troubleshooting Results of Correct BWX Modem Diagnostics Tool Installation Install Directory: C:\Documents and Settings\navini\Desktop\ Status: SUCCESSFUL Additional Notes: NOTE - Directory already existed Create Shortcut: C:\Documents and Settings\navini\Desktop\Navini Diagnostics.lnk Status: SUCCESSFUL BWX 110 Desktop Modem User Guide 18-8 OL-16307-03...

  • Page 53: Appendix

    (whether contained in user or technical manuals, training materials, specifications or otherwise) pertaining to the Software and made available by Cisco with the Software in any manner (including on CD-Rom, or on-line). In order to use the Software, Customer may be required to input a registration number or product authorization key and register Customer’s copy of the Software online at Cisco’s website to obtain...

  • Page 54

    Customer and used for Customer’s internal business purposes. No other licenses are granted by implication, estoppel or otherwise. For evaluation or beta copies for which Cisco does not charge a license fee, the above requirement to pay license fees does not apply.

  • Page 55

    Subject to the limitations and conditions set forth herein, Cisco warrants that commencing from the date of shipment to Customer (but in case of resale by an authorized Cisco reseller, commencing not more than ninety BWX 110 Desktop Modem User Guide...

  • Page 56

    End User License Agreement (90) days after original shipment by Cisco), and continuing for a period of the longer of (a) ninety (90) days or (b) the warranty period (if any) expressly set forth as applicable specifically to software in the warranty card accompanying the product of which the Software is a part (the “Product”) (if any): (a) the media on which the...

  • Page 57

    BREACH OF WARRANTY OR OTHERWISE, SHALL NOT EXCEED THE PRICE PAID BY CUSTOMER TO CISCO FOR THE SOFTWARE THAT GAVE RISE TO THE CLAIM OR IF THE SOFTWARE IS PART OF ANOTHER PRODUCT, THE PRICE PAID FOR SUCH OTHER PRODUCT. THIS LIMITATION OF LIABILITY FOR SOFTWARE IS CUMULATIVE AND NOT PER INCIDENT (I.E.

  • Page 58

    Customer has accepted the Software or any other product or service delivered by Cisco. Customer acknowledges and agrees that Cisco has set its prices and entered into the Agreement in reliance upon the disclaimers of warranty and the limitations of liability set forth herein, that the...

  • Page 59

    Purchase Order or elsewhere, all of which terms are excluded. The Agreement has been written in the English language, and the parties agree that the English version will govern. Product warranty terms and other information applicable to Cisco products are available at the following URL: http://www.cisco.com/go/warranty ©...

  • Page 60

    Chapter 19 End User License Agreement BWX 110 Desktop Modem User Guide 19-8 OL-16307-03...

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