Troubleshooting Tips - Casablanca CHELSEA Owner's Manual

Please refer to this troubleshooting guide before requesting service or contacting your dealer for assistance.
PROBLEM
Fan will not start
Fan wobbles or shakes excessively
Fan is noisy during operation
Fan does not run on low speed
Battery life is short
Light works, but fan does not work
Fan and light run only on full speed
Fan is missing one speed
Fan does not change speed, but light works • The fan receiver is defective. Replace fan receiver.
Reverse does not work
Fan starts working by itself
Fan operates only when transmitter is close • Check that antenna wire is not touching metal plate.
Fan works, but light does not dim
Fan works, but light does not work
12

TROUBLESHOOTING TIPS

POSSIBLE REMEDIES
• Check the main circuit fuses, circuit breakers, and wall switch position. Check
all wire connections. Make sure the power is turned off during this inspection.
• The battery is weak. Install a fresh battery.
• The fan receiver is defective. Replace fan receiver.
• Check the frequency setting: Turn the power off at the circuit breaker, only for
the fan that is not functioning. Check that the jumper switches match in both
the receiver and the transmitter.
• Be sure the canopy pin is set properly into the slot on the ball.
• Check that the bladeholders have not been bent during installation and the
blades are balanced.
• The hanger bracket and/or ceiling outlet are attached too loosely. Make sure
the hanger bracket is attached tightly to the ceiling outlet box and the downrod
assembly is secured firmly.
• The downrod is attached to downrod base too loosely. Make sure all the screws
are securely tightened.
• Check and tighten the light fixture retaining screws, glass shade screws, and/or
lightbulb(s).
• Tighten the canopy screws and mounting plate assembly. Make sure the wire
nuts inside the canopy and switch housing are not touching the metal parts and
that they have not fallen off the wire splices. Tighten as necessary.
• Tighten the blade holders to the flywheel (or direct drive motor) and the blades
to the bladeholder screws.
• Make sure all screws in the motor housing are snug but not overly tight.
• If fan is new, it may need to be "broken in." Run at high speed for several days.
• Replace with alkaline batteries.
• The fan wires are not connected properly. Follow the instructions in Step 9.
• The fan receiver is defective. Replace fan receiver.
• The fan receiver is defective. Replace fan receiver.
• The fan receiver is defective. Replace fan receiver.
• There is frequency interference. Change frequency as described on Page 11.
• The fan receiver is defective. Replace fan receiver.
• The fan receiver is defective. Replace fan receiver.
• The light socket is broken. Replace socket.
• A lightbulb is defective. Replace lightbulb.