Troubleshooting Guide; Normal Sounds You May Hear; Before Calling For Service - Kenmore 796.4031 Series Use & Care Manual

NORMAL SOUNDS YOU MAY HEAR

The following sounds may be heard while the washer is
operating. They are normal.
Clicking:
Door lock relay when the door locks and unlocks.
Spraying or hissing:
Water spraying or circulating during the cycle.

BEFORE CALLING FOR SERVICE

Your washing machine is equipped with an automatic error-monitoring system to detect and diagnose problems at an early stage. If
your washer does not function properly or does not function at all, check the following before you call for service.
Rattling and clanking noise
Check if...
Foreign objects, such as keys, coins, or safety pins, may be
in drum or pump.
Thumping sound
Check if...
Heavy wash loads may produce a thumping sound.
Washer load may be out of balance.
Washing shoes or tightly tangled clothes.
Vibrating noise
Check if...
Shipping bolts and/or packaging materials not removed.
Wash load may be unevenly distributed in the drum.
Not all leveling feet are resting firmly and evenly on the
floor.
Floor not rigid enough.
Water leaking around washer
Check if...
Fill hose connection is loose at tap or washer.
House drain pipes are clogged.
Drain hose has come out of drain.
Drain hose is not inserted far enough.
Excessive sudsing
Check if...
Too much detergent or incorrect detergent.

TROUBLESHOOTING GUIDE

Humming or gurgling:
Drain pump pumping water from the washer at the end of a
cycle.
Splashing:
Clothes tumbling in the drum during the wash and rinse cycles.
Then...
Stop washer and check drum and drain filter for foreign objects. If
noise continues after washer is restarted, call for service.
Then...
This is normal. If sound continues, washer is probably out of
balance. Stop and redistribute wash load.
Pause the cycle and redistribute the load after the door unlocks.
Then...
See Unpacking and Removing Shipping Bolts in the Installation
Requirements on page 8.
Pause the cycle and redistribute the load after the door unlocks.
See Leveling the Washer in the Installation Instructions on page 11.
Make sure that the floor is solid and does not flex.
See Flooring in the Installation Requirements on page 7.
Then...
Check hoses. Check and tighten hose connections.
Unclog drain pipe. Contact a plumber if necessary.
Tie drain hose to inlet hose or standpipe to prevent it from coming
out during drain. It should be inserted about 8-12 inches into the
standpipe.
Then...
Only use detergent with the HE (High-Efficiency) logo.
See Detergent Use in the How to Use section on page
16-17.
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