Troubleshooting: Synchronisation - Blackberry Bold 9700 User Manual

User Guide

Troubleshooting: Synchronisation

Email messages are not reconciling over the wireless network
Try performing the following actions:
• Check that your BlackBerry® device is connected to the wireless network.
• Verify that wireless email reconciliation is turned on.
• Reconcile email messages manually. On the Home screen, click the Messages icon. Press the Menu key. Click Reconcile Now.
Related topics
Reconcile email messages over the wireless network, 207
I am not receiving email messages from personal folders on my computer
If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronisation tool of the BlackBerry®
Desktop Manager to reconcile email messages in personal folders. For more information, see the Help in the BlackBerry Desktop Manager.
Email messages are not being deleted over the wireless network
Try the following actions:
• If you delete multiple email messages using the Delete Prior menu item, the email messages are not deleted during wireless email
reconciliation. To delete multiple email messages on your BlackBerry® device, highlight the email messages and press the Backspace/
Delete key.
• In the email reconciliation options, verify that the Delete On field is set to Mailbox & Handheld.
Related topics
Delete email messages over the wireless network, 207
Organiser data is not synchronising over the wireless network
Try the following actions:
• Check that your BlackBerry® device is connected to the wireless network.
• Verify that wireless data synchronisation is turned on in the Contacts application, Calendar application, Tasks application and MemoPad.
• If you use the BlackBerry® Internet Service, you must use the synchronisation tool of the BlackBerry® Desktop Software to synchronise
calendar data. For more information, see the Help in the BlackBerry Desktop Software.
Related topics
Synchronise organiser data over the wireless network, 208
Synchronisation
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