Blackberry Bold 9700 User Manual page 172

User Guide
Troubleshooting: Calendar
I cannot schedule appointments that span more than one day
If you use IBM® Lotus Notes®, you cannot schedule appointments that span more than one day.
I cannot set some fields when scheduling appointments
If you use IBM® Lotus Notes®, you can only change the Subject, Location, Reminder and Notes fields and the Mark as Private tick box when
you change a recurring appointment or meeting.
Some characters in calendar entries do not appear correctly after synchronisation
If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might not
support these characters.
On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer. For
more information, see the documentation for the operating system on your computer.
Research In Motion recommends that you regularly create and save a back-up file on your computer, especially before you update any software.
Maintaining an up-to-date back-up file on your computer might allow you to recover device data if your device is lost, stolen or corrupted by
an unforeseen issue.
I cannot enter a conference call with the Join Now option
The Join Now option might not appear in the meeting notification if the meeting organiser is not using a BlackBerry® device that supports the
Join Now feature or if the meeting organiser did not enter the conference call information correctly. If the Join Now option appears and your
device is connected to a CDMA network, you might need to change your smart dialling options so that you can enter the conference call using
the Join Now option.
Try performing the following actions:
• If the Join Now option does not appear, to enter the conference call, in the meeting or meeting invitation, click the conference call bridge
number and access code provided in either the Location field or the Notes section.
• If the Join Now option appears and your device is connected to a CDMA network, try increasing the default time that your device waits
before dialling an extension. From the Home screen, press the Send key. Press the Menu key. Click Options. Click Smart Dialing. In the
To access extensions in all other corporations section, change the Wait For field to the highest value. Try entering the conference call
with the Join Now option again.
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Personal organiser